Experience

MOLINA HEALTHCARE INC

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Technical Delivery Manager

  • Dec 2021 - Present

  Long Beach, California, United States Key Job responsibilities include, but are not limited to the following: 1. Delivering various technical projects that involves in (Compute, Storage, Network, Data Management) migration to Azure. 2. Work closely with PMO as well as Project technical team in delivering the key intiatives. 3. Work closely with Application architecture team on standardization as well as with Platform Delivery and Infrastructure Engineers. 4. Manage security of Middleware technologies structures… Show more Key Job responsibilities include, but are not limited to the following: 1. Delivering various technical projects that involves in (Compute, Storage, Network, Data Management) migration to Azure. 2. Work closely with PMO as well as Project technical team in delivering the key intiatives. 3. Work closely with Application architecture team on standardization as well as with Platform Delivery and Infrastructure Engineers. 4. Manage security of Middleware technologies structures. 5. Establish documentation procedures and standards and backups. Show less



Molina Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr. IT Business Analyst (Control Process Design & Impl)

  • Apr 2015 - Dec 2021

  Long Beach, CA Job responsibilities: 1. Documented and analyzed Business Requirements, Functional Requirements, Business process flows , Standard operating procedures, System & User Documentation and Change requests. 2. Performed Reports Testing, Coordinated User Acceptance Testing (UAT). 3. Worked as a liaison between developers, testers, Business and Management. Performed Process Improvement Activities, GAP Analysis, Remediation and Follow up. 4. Created project… Show more Job responsibilities: 1. Documented and analyzed Business Requirements, Functional Requirements, Business process flows , Standard operating procedures, System & User Documentation and Change requests. 2. Performed Reports Testing, Coordinated User Acceptance Testing (UAT). 3. Worked as a liaison between developers, testers, Business and Management. Performed Process Improvement Activities, GAP Analysis, Remediation and Follow up. 4. Created project artifacts like Use Case Diagrams, Functional Design Document (FDD) , Work Breakdown Structure (WBS) and handled their prioritization using MoSCoW. 5. Monitored Project Metrics via Project burn down charts, Build quality charts and Sprint velocity charts. 6. Coordinated resolution of Project's Open Issues list among the stakeholders and Technical teams 7. Created Test plans, Test cases and Test Scripts. Handled Test case execution and User Acceptance Testing 8. Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Agile, Iterative Software Development Life Cycle Process (Rational Unified Process –RUP) and waterfall model. 9. Requirement Gathering Analysis through user interviews, workshops and existing systems documentation and procedures. 10. Performed Process Review, documentation of Risks, workflows and controls, Issue log, Remediation and follow up for various IT Process Areas & Applications 11. Design and Implementation of Continuous Monitoring of Controls Application for HR, Payroll and AP areas. 12. Performed Administration of ACL-GRC Application 13. Documented detailed requirements for all the automated reports/dashboards. 14. Documented Process Narratives, Flowcharts and Risk and Controls Matrix. Show less



Zynx Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Business Analyst

  • 2014 - 2015

  Greater Los Angeles Area Worked as a Consultant and performed various job duties including following: 1. Collaborated with product managers and key stakeholders, and provide leadership in cross-departmental coordination for project definition. Monitored the Project Metrics – Project Burn down charts, Sprint Velocity Charts and Build Quality charts 2. Collaborated with software architects, UI designers, and product management to finalize feature specs, design and technical vision required for software… Show more Worked as a Consultant and performed various job duties including following: 1. Collaborated with product managers and key stakeholders, and provide leadership in cross-departmental coordination for project definition. Monitored the Project Metrics – Project Burn down charts, Sprint Velocity Charts and Build Quality charts 2. Collaborated with software architects, UI designers, and product management to finalize feature specs, design and technical vision required for software development. 3. Developed business process flows, requirements, user stories, wireframes and user acceptance tests. Anchored fortnightly product showcases for product managers. 4. As an agile scrum master, lead the day to day team activities and improve the team’s delivery process with daily standup, sprint planning, sprint retrospective meetings. Facilitated bi-weekly showcase workshops etc. Environment: Mingle, XML, SQL, Agile, MS-Visio, MS Office Suite, Share Point, SnagIt Editor Show less



Kohl's

• United States
• Retail
• 700 & Above Employee

• Business Analyst/Project Manager

  • 2013 - 2014

  San Francisco Bay Area Worked as a Consultant and performed various job duties including following: 1. Involved in Requirement Scoping, understanding and analyzing high priority requirement for implementation. 2. Worked extensively with end users to deeply understand project objectives. Gathered user requirements and developed Use Cases/diagrams 3. Used JIRA for Project management, task/story tracking, elaborating the user stories and translating the business requirements in the way that could… Show more Worked as a Consultant and performed various job duties including following: 1. Involved in Requirement Scoping, understanding and analyzing high priority requirement for implementation. 2. Worked extensively with end users to deeply understand project objectives. Gathered user requirements and developed Use Cases/diagrams 3. Used JIRA for Project management, task/story tracking, elaborating the user stories and translating the business requirements in the way that could be understood and developed by developers and tested by the testers. 4. Facilitated JAD sessions to identify the potential problems and resolve them and then documented them in a format that can be reviewed and understood by both business people and technical people. 5. Helped QA Team in writing test cases, test plans and tested the final application for usability testing. Used SQL to analyze data for test plans/test cases Environment: JIRA, Windows XP, Java, XML, HTML, Oracle 9.1, SQL Server, SQL, Agile, MS-Visio, MS Office Suite Show less



Word & Brown General Agency

• United States
• Insurance
• 200 - 300 Employee

• Business Analyst

  • 2012 - 2013

  Orange County, California Area Worked as a Consultant and performed various job duties including following: 1. Followed the Agile SDLC methodology right from inception to the projects transition. 2. Acted as Scrum Master: conducted daily stand up meetings, developed burn down chart, project backlog and release backlog. 3. Gathered user and business requirements through interviews, surveys, prototyping and observing from account managers and UI (User Interface) of the existing system. 4.… Show more Worked as a Consultant and performed various job duties including following: 1. Followed the Agile SDLC methodology right from inception to the projects transition. 2. Acted as Scrum Master: conducted daily stand up meetings, developed burn down chart, project backlog and release backlog. 3. Gathered user and business requirements through interviews, surveys, prototyping and observing from account managers and UI (User Interface) of the existing system. 4. Developed Use Cases/diagrams, Conceptual Model etc. Managed and scheduled project responsibilities with MS Project. 5. Organized and conducted JAD sessions to clarify business requirements. Conducted project presentations 6. Documented Project Charter, BRD’s, FRD’s and workflows to ensure all business requirements were documented. Environment: Windows XP, Oracle 9.1, SQL Server, Agile, MS-Visio, SharePoint, MS-Project, MS Office Suite. Show less



Gifts.com

• IT Business Analyst

  • 2011 - 2012

  West Hollywood, CA Worked as a Consultant and performed various job duties including following: 1. Liaison between key stakeholders, end users, managers, IT team and the QA team to manage requirements. 2. Involved in Requirement Scoping and analyzing high priority requirement for implementation. 3. Created Business Requirements Document and System Requirement specifications Document. 4. Implemented business modeling, data modeling, and object modeling using MS Visio 5… Show more Worked as a Consultant and performed various job duties including following: 1. Liaison between key stakeholders, end users, managers, IT team and the QA team to manage requirements. 2. Involved in Requirement Scoping and analyzing high priority requirement for implementation. 3. Created Business Requirements Document and System Requirement specifications Document. 4. Implemented business modeling, data modeling, and object modeling using MS Visio 5. Scheduled meetings with developers, Project Managers and testers for resource management. 6. Managed Defect Management process and Defect Review meetings with Project team. 7. Collaborated with Quality Assurance Analyst in Rational Clear Quest to track defects. 8. Facilitated User Acceptance testing (UAT) for the application as a Business User. 9. Assisted QA Team in writing test cases, test plans and tested the final application for usability testing Environment: Clear Case, Rational Clear Quest, Windows XP, HTML, Oracle 9.1, SQL Server, RUP, MS-Visio, Rational Requisite Pro, MS-Project, MS Office Suite. Show less



Manitoba Hydro

• Canada
• Utilities
• 700 & Above Employee

• HRIS Analyst

  • 2009 - 2011

  Winnipeg, Canada Area Job responsibilities: 1. Analyzed and processed employee and organizational data into human resource management system (HRMS). 2. Evaluated HRMS system requirements, as well as relationships between personnel administration, organizational management, and relevant business process documents. 3. Utilized the performance measurement system - SAP-Work Management System (WMS) in combination with statistical analysis to identify process improvement opportunities. 4… Show more Job responsibilities: 1. Analyzed and processed employee and organizational data into human resource management system (HRMS). 2. Evaluated HRMS system requirements, as well as relationships between personnel administration, organizational management, and relevant business process documents. 3. Utilized the performance measurement system - SAP-Work Management System (WMS) in combination with statistical analysis to identify process improvement opportunities. 4. Acted as a liaison between the HR group and the IT department for the e-Recruitment Upgrade project 5. Coordinated implementation, roll out of the new system and trained end users of the new IT system. 6. Developed process maps and flow charts for process improvement initiatives. 7. Worked with management to identify trends in performance and opportunities for operational support. 8. Executed HR support functions for Consumer Marketing and Sales and Business Support Services Divisions. Show less



Archway Marketing Services

• United States
• Advertising Services
• 700 & Above Employee

• Quality Assurance Lead

  • 2006 - 2009

  Winnipeg, Canada Area Job responsibilities: 1. Managed execution of short and mid-term plans for operational effectiveness and improvement, and integration with the broader organization. 2. Facilitated weekly staff meetings for supervisors and managers to ensure consistent information was translated to trainees. Maintained thorough, accurate records. Provided supervisory oversight and leadership of 60+ customer service representatives, processes, budget, and procedures for the Archway quality assurance… Show more Job responsibilities: 1. Managed execution of short and mid-term plans for operational effectiveness and improvement, and integration with the broader organization. 2. Facilitated weekly staff meetings for supervisors and managers to ensure consistent information was translated to trainees. Maintained thorough, accurate records. Provided supervisory oversight and leadership of 60+ customer service representatives, processes, budget, and procedures for the Archway quality assurance team. 3. Acted as the first line of escalated employee issues and to provide dispute resolution. 4. Analyzed assessment data trends and formulated methods to increase quality output. 5. Provided coaching to supervisors and team members (as well as direct reporting CSRs) on areas specific to quality assurance, employee performance, employee effectiveness techniques and customer interaction techniques. 6. Conducted calibration sessions with cross functional teams as well as internal team of quality analysts. 7. Engaged employees by providing linkage between corporate goals and accountabilities. 8. Aligned employee skills with business goals by mentoring direct reports and subordinate employees. Show less