Manager, Business Excellence

• Jun 2021 - Present

Manager, Business & Service Excellence

• May 2020 - Jun 2021

Associate Manager, Business & Service Excellence

• Feb 2018 - May 2020

• Reviewing process improvement projects. • Coaching and resolving people's issues within and among teams. • Coordinating with process owners to provide smooth hands off. • Liaise with business teams for detailed process documentation • Guide business users with the approach & structure in the documentation. • Preparing and publishing weekly dashboard • Business process flow modeling on an application called "ARIS" • New Process Design & Re-engineering for improving key process performance metrics through the lean method • Developing a detailed FMEA for all business processes and implementing solutions for processes with high Risk • Identifying Gaps & Designing solutions for enhanced Customer Experience • Ensure documenting the process with high quality • Supporting special process requirements to meet client requests. • Ensuring accuracy of output and adopting continuous improvement approach. Show less

Assistant Project Manager

• May 2017 - Feb 2018

• Schedule / Plan Management: Assisted project manager in the facilitation of project work including scheduling and assigning tasks, deadlines, and milestones for all stakeholders and resources in terms of budget and deadlines budgets for various projects every day. • Project Risk Management: Managing minute details related to projects and obstacles around them arising because of incorrect scope, change in requirements or deadlines, etc., and creating a back-up plan if required. Have used various tools like project dashboards and project task tracking systems. • Communications Management: Preparing project communication plans and communicating with freelancers, editors, internal stakeholders, clients and providing them with updates regarding projects on a daily basis. • Understanding regulatory impact to project and considering costs and benefits Show less

Geographic Information Systems Analyst 2

• Jul 2013 - May 2017

• Coding and digitizing maps. • Discussing the possibilities to improve the current process. • Resolving software functional issues. • Starting team-building activities. • Creating effective quality control and audit mechanism within processes to ensure quality delivery of software. • Project Resource Management: Assisting the project manager with project resource requirements and maintaining resource plans. Training newly recruited staff on the use of GIS software and applications for coding and digitizing maps. • Cost Management: Compiling project budget data based on actual versus forecast hours for accounting actual data by creating time estimate for work to be performed. Show less