Customer Care, Team Lead, EMEA/APAC

• Feb 2022 - Present

Customer Success Manager

• Apr 2018 - Mar 2022

Client Success Manager

• Aug 2016 - Apr 2018

Account Manager

• Feb 2015 - Apr 2018

As an Account Manager I make sure the clients get the best use of the Linkdex platform. I help them make informed decisions as well as manage expectation. At Linkdex I act as the key client liaison, providing guidance to add value to client's business. I work with a variety of agencies as well as brands. Linkdex is a Telegraph Top 100 start-up & eConsultancy Innovation award winner. Linkdex has developed a platform which delivers business intelligence, and data for facilitating our clients to win at Search Engine Optimisation. Show less

Mobile Desk Based Account Manager

• Jun 2013 - Feb 2015

I was responsible for a portfolio of Corporate, Medium and Small enterprise accounts. Looking after the Mobile estate, I made sure the day to day operations of my clients base run smoothly. Ensuring that we are providing the customer with the best service and going above and beyond for our customers at all times. My role has many diverse functions. From resolving simple queries like sim swaps, device issues to billing queries and managing the rollout for a company. Working closely with the client to ensure that the project runs as smooth as possible. Show less

Corporate Account Development Manager

• Sep 2010 - Mar 2013

I managed a selection of Enterprise Clients across the UK and was measured on Revenue Growth and New Business Acquisition across the Vodafone ICT Portfolio. As part of the Retail, Health and Consumables sector, I worked with clients to the total sum of £50m. As part of the account team, I worked closely with Account Directors on client proposals, strategising account growth and ensuring that overall service and sales delivery targets are met. A majority of my time was spent proactively managing client relations to ensure that all opportunities are developed. Service management was key to building strong relations with customers. Working to tight deadlines, I would need to resolve customer issues from both the field as well as the office. Show less

Sales Assistant

• Sep 2006 - Sep 2010

Whilst working at Orange, I was working in a target orientated role. Targets included new consumer connections, business connections, consumer upgrades, business upgrades, pay as you go devices and insurance. I assisted customers with products and service issues including billing queries. Whilst the store was quiet, I would use that time to call customers who I had previously provided connections for and advise them if their upgrades were due and or any other new products and services that were due to release. This was to inspire sales and build strong relations with those customers. Show less

Technical Analyst

• Sep 2009 - Aug 2010

Whilst working at Viglen on my Industrial Placement, I was fortunate to have been asked to return upon completing my degree. Working as a Technical Analyst, I was the first person a client would call upon if they experienced any hardware related issues. Talking to IT support to C-level clients, I would work with them to ensure we rectify any incidences experienced. Taking the added effort to attend those customer sites to resolve urgent issues with hardware supplied by Viglen. Working closely with the Research and Development department, to ensure that our customers are taken good care of and are advised pro actively of any driver updates and BIOS updates. In charge of hardware allocations and engineer allocations for the following day to make sure that the necessary hardware is readily available to the customer so that if they do experience any failures, we are able to send an engineer within the same day. Show less

Research and Development Engineer

• Jul 2007 - Aug 2008

• Dealing with suppliers and external partners. • Liaise with clients for interface issues. • Managing/Controlling department inventory. • Writing documentation i.e reports and customer user manuals. • Testing/ benchmarking computer hardware to be sold to public sector entities, universities and third party clients. • Dealing with suppliers and external partners. • Liaise with clients for interface issues. • Managing/Controlling department inventory. • Writing documentation i.e reports and customer user manuals. • Testing/ benchmarking computer hardware to be sold to public sector entities, universities and third party clients.