Experience

Tradify Services

• Qatar
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Infrastructure Specialist/Technical Project Manager

  • Nov 2021 - Present

  I have gained extensive experience at TFS, starting as an IT Administrator and taking on various roles such as Technical Project Manager, Website Designer & Developer, Digital Marketer, and Content Creator. Through my passion for learning and growth, I have become a valuable asset to the company. My multitasking ability and diverse skill set have enabled me to handle various projects with ease. As an IT Administrator, I have deployed Linux and Microsoft servers, managed web servers, and handled domain and DNS management. I have also implemented Docker for efficient app management and deployed internal tools such as Pritunl, Listmonk, and Mattermost. My comprehensive knowledge in using multiple cloud/hosting providers, Linux system administration, and network administration has enabled me to troubleshoot and resolve technical issues successfully. As a Technical Project Manager, I have demonstrated my expertise in project management, planning, coordination, and business strategy development. I have delivered high-quality products and services through my skills in project scoping, cost estimation, progress tracking, product testing, process improvement, and data integration, utilizing agile methodology to ensure success. I have managed various projects such as a mobile app, a POS & Appointments web application, an online store, and a hosting services platform. In addition, I have honed my skills in delivering visually appealing and functional websites using WordPress as my platform of choice. My extensive portfolio showcases my expertise in website design, development, and maintenance, while my experience as a Technical Support Specialist has given me a deep understanding of client requirements and industry trends. Through my experience in project management, I have delivered projects on-time and within budget, always committed to driving success for my clients. Show less



GlowTouch Technologies

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Technical Product Specialist | Bluehost India

  • Jan 2020 - Aug 2021

  === Joined as a Technical Support Administrator (Jan '20) === - Troubleshot a variety of technical and non-technical issues that customers experience with their web hosting services. - Provided technical support for L1 escalation issues via chat or call. - Assisted customers by diagnosing and resolving issues on WordPress that are under the support scope of the organization. - Supported customers across various verticals such as Shared, VPS, and Dedicated Servers. - Made outbound calls to customers to aid with their technical issues. - Installed SSL certificates on domains/subdomains and forced HTTPS based on the site's canonical URL. === Promoted to Technical Product Specialist (Dec '20) === - Mainly focused on complex queries related to VPS or Dedicated servers, which predominantly consisted of L2 issues. - Monitored, maintained and optimized RHEL based CentOS 7 servers. Especially worked on servers with WHM/cPanel. - Monitored and troubleshot server services and daemons such as Apache, PHP-FPM, MySQL, Exim, Dovecot (IMAP & POP3), FTP, DNS and SSH; to maintain proper functioning and flow of information. - Hardened server security using multiple applications such as iptables, fail2ban, ClamAV, Maldet & Imunify360. - Configured WordPress site's web application firewall to deter brute force login attacks, disabled XML-RPC, and, tweaked other settings to harden the application security. - Optimized website performance by enabling compression and caching rules based on MIME types, implemented page & object caching - Reprovisioned other Linux distros such as Ubuntu, Fedora & Debian onto servers. - Escalated JIRA tickets to server, network and web application engineers and track updates until issues were resolved. - Assisted and mentored other frontline agents in troubleshooting issues. - Managed contests to achieve better performance in sales and customer satisfaction. Show less



Hailcube

• Germany
• Advertising Services
• 1 - 100 Employee

• IT Administrator (Remote)

  • Feb 2017 - Dec 2019

  - Coordinated board and project meetings, including schedules and information preparation and distribution. - Provided direct technical support, diagnostics, problem resolutions, integration, and systems maintenance of the firm's Office 365 environment. - Performed root cause analysis to quickly recover from service interruptions, connectivity, mail flow, and to prevent recurring problems; troubleshot email authentication to detect email spoofing. - Collaborated with other IT staff to facilitate effective issue and security resolution; ensured critical items were escalated appropriately. - Configured email client on various user devices; Outlook (2007–2019), Windows Mail, Mozilla Thunderbird. - Collaborated cross-functionally with other departments and technology teams on ad hoc project work and introduced new Microsoft/Windows solutions that supported various business operations. - Stayed abreast of advancements in the industry and acted as ICT’s SME for Microsoft/O365 best practices, optimization, and the introduction of new features. - Supported broader ICT infrastructure tasks and projects as needed. - Played a pivotal role in O365/cloud application migrations, Microsoft/Windows upgrades, and other business application deployment projects. Show less



Prime Focus Technologies

• United States
• Software Development
• 700 & Above Employee

• Content Writer

  • Apr 2016 - Dec 2016

  Crafted intriguing synopses for movies, TV episodes and sports events on platforms such as Hotstar, Voot and HBO that were SEO friendly and designed to entice users to watch. •Ensured that the content produced was grammatically correct and of high quality by proofreading and editing before submission for further review. •Possessed excellent English composition and grammar skills, as well as proficiency in regional languages. •Conducted thorough research on various topics to create well-informed and relevant content for readers. •Demonstrated strong English vocabulary and comprehension skills to create engaging and impactful content for diverse audiences. Show less



Prime Focus Limited

• India
• Entertainment Providers
• 200 - 300 Employee

• System Administrator

  • Mar 2014 - Mar 2016

  Joined as Junior System Administrator (Mar '14) •Maintain excellent documentation of work performed, including internal knowledge-base. •Assist with planning, recommendation, implementation, and maintenance of technical systems (e.g., LAN, WAN, SAN, Wi-Fi, storage, compute, cloud). •Dealing with vendors like Dell, HP, etc for part replacements. •OS and application installation on systems. Windows and Linux. •Provided daily support of IT operations by assisting with problem analysis, user support, and service desk ticket resolution. Promoted to System Administrator (Oct '15) •Diagnosis and resolution of technical problems and issues with production applications including (for example) Maya, Nuke and Houdini. •Assisted and mentored junior admins. •Provided support via phone, email and ticketing system. •Evaluated vendor supplied software packages and make recommendations to IT management. Make recommendations regarding optimization of software and hardware integration on the existing network infrastructure. •Supervise utilization of production systems including monitoring, resource management and performance of any storage, desktop, and rendering resource. •Act as point of contact for most aspects of technical operations at the studio, providing on-site assistance as needed to various IT team members. Show less