IT Support Administrator

• Jul 2023 - Present

IT Support Specialist

• Apr 2022 - Jul 2023

 Serving as first point of contact for any IT related issue, escalating complex technical problems to higher-level (L2/L3) support teams when necessary.  Efficiently manage and document a high volume of 25+ tickets daily on average, ensuring timely and cost-effective resolutions while maintaining accurate support records.  Proficient in Active Directory (AD), highly skilled on user management, great expertise on implementing GPOs and performing the printer troubleshooting.  Proficient with Microsoft 365 tenant infrastructure setup, working with DNS and domain configuration.  Experienced with overall M365 use case such as user management, Mailbox management, Teams administration and SharePoint administration, providing user access and new setup as per requirements,  Developed proficiency in cloning, imaging and backup techniques using software such as Paragon, Idrive, Veeam Backup, Altaro Backup for OS such as Win 10, 11, Server 2016, 2019 and macOS.  Performing computer configuration, installation, assembly, disassembly & upgrade  Supporting and addressing reported issues and problems  Managing and monitoring backups for PC and server  Carrying out Windows OS installation, upgrade and deployment  Managing and coordinating OS Ticketing System  Performing troubleshooting remotely using TeamViewer, and other remote-control applications  Managing users on office 365 Active Directory, and Azure AD  Creating technical documents and user guides  Conduct user training on various hardware and software  Demonstrated server handling skills and expertise in server rack maintenance for optimal performance and reliability. Show less

Junior HelpDesk Support

• Jan 2022 - Mar 2022

 Install and configure computer systems, software applications, and peripheral devices Assist with user account management, including password resets and access permissions Respond to user inquiries via phone, email, or in-person, providing excellent customer service Collaborate with team members to escalate complex problems and ensure timely resolution Provide technical support to end-users, assisting with hardware, software, and network issues Document support activities, including troubleshooting steps, resolutions, and user interactions Asset management and stock take of IT equipment Skilled in utilizing Remote Desktop and online/cloud services platform such as MS Azure and Office 365 to meet the specific requirements of organizations. Proficient in the installation and management of Active Directory, enabling centralized server handling and administrative controls. Extensive hands-on experience with Windows, AD, Office 365, and in-house applications. Proficient in the installation and management of Active Directory, enabling centralized server handling and administrative controls. Show less

Junior Help Desk

• Jan 2022 - Mar 2022

Customer Support

• May 2020 - Dec 2021

 Greeting customers, recommending them the products, and answering their queries  Dealing with suppliers and maintaining a very good relationship with them  Collaboratively working with the team to get the job done and for better customer service  Filling up the shelves with the fresh products and entering the product data in the system  Providing Technical support with connectivity and networking of different systems and devices  Troubleshooting with EFTPOS and POS errors  Processing the payments and packing the purchased items properly for delivery  Adhering to store’s policy regarding cleanliness and quality products Show less

Assistant Kitchen Hand

• Nov 2018 - Apr 2020

 Prepared and cooked meals according to the restaurant's menu and specifications  Measured and weighed ingredients to ensure consistency and quality of dishes  Chopped, sliced, and diced vegetables, meats, and other ingredients for use in various recipes  Maintained a clean and organized kitchen, following all health and safety guidelines  Collaborated with other kitchen staff to ensure timely preparation of meals and for timely delivery  Communicated with waitstaff and other personnel to ensure accurate and efficient service  Created specials and seasonal dishes to add variety to the menu  Participated in training and development activities to improve culinary skills and knowledge Show less