Experience

Rhysley
• India
• Textile Manufacturing
• 1 - 100 Employee
• Human Resources Executive

  • Oct 2022 - Present


IBU CONSULTING LTD

• United Kingdom
• Software Development

• Hr recruitment

  • Mar 2022 - Sep 2022

  Currently, I am responsible for recruiting top talent from all over PAN INDIA for the IT industry and Non- IT industry . Currently, I am responsible for recruiting top talent from all over PAN INDIA for the IT industry and Non- IT industry .



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Associate

  • Jul 2018 - Dec 2021

  • Worked in T-Mobile - US based Telecom Process.• Managed over 150 cases a day with full efficiency and effectiveness.• Validating and analyzing customer's invoices.• Refunding incorrectly billed charges, if any.• Providing adequate solutions and alternatives to clients on how to lower down charges and bills.• Supporting onshore delivery teams in resolving critical business issues and escalating to senior stakeholders, if required.• Maintaining KPI's and meeting all SLA's for internal customers (including verification of metrics reported by service provider)• Supporting customer engagement process• Keeping track of process efficiency ideas• Training new joiners and helping in team management.

• Associate

  • Jul 2016 - Jun 2018

  • Worked in Uber - US based Wheels Process• Handling customer enquiries, complaints and payment related concerns over E-mails.• Helping company attain highest customer service rating.• Ensuring customer satisfaction with every part of flooring experience from initial greeting through mails.• Cross-training and provided backup for other customer representative when needed