Software Engineering Lead Analyst

• Jan 2023 - Present

New Platform Development

Software Engineering Lead Analyst

• Jan 2022 - Dec 2022

Software Engineering Automation

Software Engineering Senior Analyst

• Jan 2020 - Jan 2022

Software Engineering Automation

Associate Programmer Analyst

• Oct 2019 - Jan 2020

Software Engineering Automation

Associate Programmer Analyst

• Jan 2019 - Jan 2020

Quality Tools Engineering

Software Quality Engineer Intern

• May 2018 - Dec 2018

IT Consultant Student Lead

• Dec 2016 - Dec 2018

- Providing tier 2 technical support and offered direct technical support to the university. - Supervise IT Solutions student staff such as hire student employees as needed, schedule students, train students and perform regular student evaluations. - Ensure that customers receive effective and timely technical assistance. - Review tickets assigned to the IT Solutions on a daily basis to ensure they are taken care of in a timely manner. - Provide end-user documentation… Show more - Providing tier 2 technical support and offered direct technical support to the university. - Supervise IT Solutions student staff such as hire student employees as needed, schedule students, train students and perform regular student evaluations. - Ensure that customers receive effective and timely technical assistance. - Review tickets assigned to the IT Solutions on a daily basis to ensure they are taken care of in a timely manner. - Provide end-user documentation, troubleshooting guides and information guides as needed. - Maintain a high-level of professionalism and perform other duties as directed or assigned by Cherwell.

IT Student Consultant

• Aug 2016 - Nov 2016

- Responsible for issue recognition, identification and application of appropriate resources necessary to resolve issues, status reporting, and overall management of issues through resolution. - Maintain a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship. - Clarifying a client's system specifications, understanding their work practices and the nature of their business.

IT Project Manager

• Jul 2017 - Sep 2018

- Developing project plans, goals, and budgets; identifying resources needed. - Guiding and performing strategic analysis using an agile approach to project management. - Organizing and managing all phases of the project to ensure on-time completion. - Assembling and coordinating project team members; assigning individual responsibilities. - Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services. - Leverage technical… Show more - Developing project plans, goals, and budgets; identifying resources needed. - Guiding and performing strategic analysis using an agile approach to project management. - Organizing and managing all phases of the project to ensure on-time completion. - Assembling and coordinating project team members; assigning individual responsibilities. - Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services. - Leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. Show less - Developing project plans, goals, and budgets; identifying resources needed. - Guiding and performing strategic analysis using an agile approach to project management. - Organizing and managing all phases of the project to ensure on-time completion. - Assembling and coordinating project team members; assigning individual responsibilities. - Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services. - Leverage technical… Show more - Developing project plans, goals, and budgets; identifying resources needed. - Guiding and performing strategic analysis using an agile approach to project management. - Organizing and managing all phases of the project to ensure on-time completion. - Assembling and coordinating project team members; assigning individual responsibilities. - Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services. - Leverage technical, business and financial acumen to communicate effectively with client executives and their respective teams. Show less

Lead IT Specialist / Webmaster

• Aug 2017 - Dec 2017

- Led the Information Technology team for successfully building a website to cater online sales. - Writing, editing and updating content, designing webpage layout and determining technical requirements on MN Native Website. - Regulation and management of access rights of different users of the website. - Achieved gross sales of $5,306.37 and donating total profit of $1,972.87 to the Backpack Food Program, Mankato. - Led the Information Technology team for successfully building a website to cater online sales. - Writing, editing and updating content, designing webpage layout and determining technical requirements on MN Native Website. - Regulation and management of access rights of different users of the website. - Achieved gross sales of $5,306.37 and donating total profit of $1,972.87 to the Backpack Food Program, Mankato.