Livia Smith
Information Technology Program Manager at Tollanis Solutions, Inc.- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Native or bilingual proficiency
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Spanish Native or bilingual proficiency
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French Limited working proficiency
Topline Score
Bio
Alejandro Abasolo Quesada
It has been a pleasure to be part of Livia's team, it is to thank her professionalism and approach with the partners. Highlighting her way of transmitting motivation and unity to the team. Being under her command involved being side by side ensuring the correct execution of the procedures, regardless of the reiterations from the simplest to the most arduous. Always confident of how to liven up the work commitments. Delighted to have shared this time Jefinha! Thank you.
Chris Martel
Livia is an excellent Account Manager. I had the pleasure of working with Livia on a newly created account management team that was taking on the management of customer accounts via acquisition. Livia was a crucial member of the team. She is a very fast learner, is very self motivated and is great with customers. She was also very adept at identifying areas of ambiguity and creating processes to improve efficiency and customer satisfaction.
Alejandro Abasolo Quesada
It has been a pleasure to be part of Livia's team, it is to thank her professionalism and approach with the partners. Highlighting her way of transmitting motivation and unity to the team. Being under her command involved being side by side ensuring the correct execution of the procedures, regardless of the reiterations from the simplest to the most arduous. Always confident of how to liven up the work commitments. Delighted to have shared this time Jefinha! Thank you.
Chris Martel
Livia is an excellent Account Manager. I had the pleasure of working with Livia on a newly created account management team that was taking on the management of customer accounts via acquisition. Livia was a crucial member of the team. She is a very fast learner, is very self motivated and is great with customers. She was also very adept at identifying areas of ambiguity and creating processes to improve efficiency and customer satisfaction.
Alejandro Abasolo Quesada
It has been a pleasure to be part of Livia's team, it is to thank her professionalism and approach with the partners. Highlighting her way of transmitting motivation and unity to the team. Being under her command involved being side by side ensuring the correct execution of the procedures, regardless of the reiterations from the simplest to the most arduous. Always confident of how to liven up the work commitments. Delighted to have shared this time Jefinha! Thank you.
Chris Martel
Livia is an excellent Account Manager. I had the pleasure of working with Livia on a newly created account management team that was taking on the management of customer accounts via acquisition. Livia was a crucial member of the team. She is a very fast learner, is very self motivated and is great with customers. She was also very adept at identifying areas of ambiguity and creating processes to improve efficiency and customer satisfaction.
Alejandro Abasolo Quesada
It has been a pleasure to be part of Livia's team, it is to thank her professionalism and approach with the partners. Highlighting her way of transmitting motivation and unity to the team. Being under her command involved being side by side ensuring the correct execution of the procedures, regardless of the reiterations from the simplest to the most arduous. Always confident of how to liven up the work commitments. Delighted to have shared this time Jefinha! Thank you.
Chris Martel
Livia is an excellent Account Manager. I had the pleasure of working with Livia on a newly created account management team that was taking on the management of customer accounts via acquisition. Livia was a crucial member of the team. She is a very fast learner, is very self motivated and is great with customers. She was also very adept at identifying areas of ambiguity and creating processes to improve efficiency and customer satisfaction.
Credentials
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Front End Development Libraries
freeCodeCampAug, 2023- Nov, 2024 -
JavaScript Algorithms and Data Structures
freeCodeCampJul, 2023- Nov, 2024 -
Responsive Web Design
freeCodeCampJul, 2023- Nov, 2024 -
Lean Six Sigma Yellow Belt
SolvayJul, 2020- Nov, 2024 -
The Logic of programming
OpenClassroomsJun, 2019- Nov, 2024 -
Igniting Emotional Engagement
LinkedInFeb, 2019- Nov, 2024 -
Unleash the Power Within
Anthony Robbins CompaniesNov, 2017- Nov, 2024 -
Zendesk Support Administrator Expert I
ZendeskJan, 2023- Nov, 2024
Experience
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Tollanis Solutions, Inc.
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Program Manager
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Feb 2023 - Present
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Information Technology Business Analyst
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Oct 2022 - Jan 2023
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Multiplica Visual
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Media Production
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Business Owner
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Aug 2019 - Present
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Solvay
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Belgium
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Chemical Manufacturing
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700 & Above Employee
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Team Lead
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Oct 2020 - Oct 2021
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Global Support Manager
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Jan 2020 - Oct 2020
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Crossover
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Customer Success Manager
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Mar 2018 - Mar 2019
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Pagero
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Sweden
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IT Services and IT Consulting
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500 - 600 Employee
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Customer Support Lead
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Sep 2016 - Mar 2018
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SAP Ariba
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Germany
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Software Development
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700 & Above Employee
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Customer Support Lead
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Jan 2014 - Jul 2016
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Education
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National Institute of Human Excellence
Practitioner, NLP -
Fundação Getulio Vargas / FGV
MBA, Sales Management -
INEXH
Development and Leadership NLP, Certificate -
Pontifícia Universidade Católica do Paraná
Bachelor's degree, Physical Education/Sports Management