Experience

Digital Infuzion

• United States
• Software Development
• 1 - 100 Employee

• Senior Business Analyst

  • Dec 2016 - Present

  Interaction with CDC (Centre of Disease Control) and ASPR (Assistant Secretary of Preparedness and Response) to understand their challenges with the current legacy tools and provide solution by designing a new system which provides the ease of use through dashboards and visualization for monitoring and reporting to handle the most complex grant programs • Develop and deliver visual interactive/responsive UI/UX design for a wide range of devices and interfaces to enhance user experience • Create business process workflows in MS Visio with strong understanding of business rules, task, workflow, roles and privileges that leads to intuitive user experience • Conduct user story workshop with the technical and architectural team to explain the requirements and assist in test driven development • Diagnosing and correcting both application and infrastructure (on premises and cloud based) issues • Manage security related requirements to ensure that the product (or the system) is secure and is compliant with client required security standards • Demonstrates the viable product/enhancements to stakeholders at the end of the sprints and ensure that the overall product direction includes stakeholder findings and business direction • Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations • Develop test cases, test strategies, technical requirements document, workflows and processes • Development of SQL Stored Procedures, functions, views and triggers • Manage deployment cycle as per the project plan, perform User Acceptance Testing in UAT environment with the clients, and troubleshoot/manage any issues encountered • Diagnosing and correcting both application and infrastructure (on premises and cloud based) issues • Act as a Product Owner of specific product backlog items, work closely with development teams to ensure the output to be aligned with expectations Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Business Analyst

  • Jan 2016 - Dec 2016

  • Analyze business requirements, process and user stories as an input into performing role and provide the business users with the required system/solution • Creation of Product Requirement Document and User stories for development and testing team • Work on multiple Order Managers applications like Salesforce to understand end to end process flow and perform validations to manage customer orders, quotes creation and training the end users on any new enhancement or functionalities • Support Business Readiness and QA validation of CRM tool for Business Services validating functions around Survey Management and Product Bundling/Price Quoting • Perform GAP Analysis to understand the next steps needed to be taken to move from current state of the project to future state • Provide onsite production support to end users, post system deployment • Part of JAD sessions and cross functional meetings with development, process and requirements team to understand the new functionalities and enhancements • As needed, provide onsite training, instruction on use of CRM/Quoting tools to internal team members and end users • Identify and log system defects and enhancements Show less



Quinnox Inc

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Apr 2014 - Aug 2014

  Real time application which manages Customer Accounts/Database, Inventory Management, Routing, Scheduling, Work Order Management, Equipment Tracking, Waste Disposal and Reporting. I was involved in the enhancements of the existing functionalities and addition of new features for improvising the current process of collecting and disposing the waste material to maximizing the productivity and lowering the operating costs. Responsibilities • Incorporated Agile methodology and SCRUM techniques to manage requirements and enhance the application • Facilitated Scrum planning meetings to coordinate between Clients, Product Owner, Dev and QA teams • Captured requirements for user stories in Sprints • Creation of Project Plan • Documentation of BRDs, FSDs, Release Docs & User Guides • Creation of Wireframes/Prototypes for clients to visualize end product and suggest required enhancements • Creation of Requirement Traceability Matrix • Execute Test cases in System Integration testing (SIT) & User Acceptance Testing (UAT) environments • Prepare test cases and test scripts to facilitate the UAT and manual testing along with bug tracking on ALM • Provide Daily & Weekly status report to the respective Track Leads • Coordinated with development and testing team to discuss timeline for new products; created test plans for team, prioritizing projects with Agile methodology • Identified high-risk factors before sending product to user acceptance testing (UAT), communicating with management to determine which risks were acceptable • Identified and managed test data and raised the request for QA support team and registering those test members • Document test results and provide sign-off on the expected software application behavior and production defects Tools: Snagit, MS Office, Visio, RMT, ALM, MS Paint Show less



Cura Software Solutions

• Greater Boston Area

• Business Analyst

  • Aug 2012 - Mar 2014

  Cura Product instills the processes in the organization that allow for assessment, management and monitoring of any Risk, Control, event and Compliance item by using multiple frameworks (methodologies) that can be configured to user needs. Responsibilities • Interacting with clients to elicit the requirements and translate them into terms that development team can comprehend • Perform GAP analysis of the existing functionality of the Product and provide & implemented relevant solutions • Conduct JAD sessions with the technical team and explain the requirements • Documentation of Functional Specifications, Release Notes, User Guides • Wireframes/Prototype creation for clients to visualize end product and suggest required enhancements • Prepared the weekly status report for the project to present it to the management • Cultivated better understanding of development side among testing team, organizing training sessions in which developers presented information on basis of programming and databases • Input or upload of test scenarios/cases into a selected testing tool or other support tools • Designed & developed Test Scenario/Test Cases/Test steps for various Business Services/methods • Identify Deviations between system’s behavior and BSD; create defect for tracking purpose on defect tracking tool, JIRA Tools: JIRA, SalesForce, Snagit, MS Office, Visio, StarUML, RMT Show less



Lera Technologies

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Business Analyst

  • Jul 2011 - Jul 2012

  Worked on various Banking Product and Services like: Banking Reconciliation System Developed Internet Banking Website. Responsibilities • Client interaction for requirement gathering and demos to client on Lera’s Banking Products & services or on proposed solution • Documentation of Business Requirement Documents, Proposals, Brochures and Project Agreements • Involved in Sprint Meetings & conducted JAD sessions • Worked on MS Projects, created Time lines of Project, Cost & Effort Estimates and Traceability Matrix • UAT & Functional Testing • Wireframes/Prototype creation for clients to visualize end product and suggest required enhancements • Handled a team of 5 people • On daily basis, maintained and tracked a bug until it was closed • Experience in delivering the committed items in the sprint backlog • Wrote and reviewed test scenarios and test cases for the user stories based on the acceptance criteria’s • Generated reports on project compliance with business requirements in system test and UAT environments Tools: MS Office, MS Paint, Photoshop, Visio, Requisite Pro Show less



Selectsys America Inc

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Business Analyst

  • Oct 2009 - Jun 2011

  The project was to build an online insurance handling application that would facilitate the users find the right insurance for their individual needs. The application required the user to login with a valid user id and password to authenticate the person. After authentication , they can learn about insurance, get a quote, retrieve a quote or buy an online insurance policy. They can also file their claims and pay their monthly bill online. Responsibilities: • Analyze business and technical requirements, Test Plans, Test Cases and Test Scripts and responsible for monitoring proper execution of all the Test Cases and Test Scripts • Conducted JAD sessions for better understanding and refining of requirements in coordination with multiple teams • Identified all use case components including basic, alternate and exception flows. • Analyzed Requirements and created Use cases, Use Case diagrams using Visio • Participated in Change Control Meetings recommending appropriate action after analysis of changing requirements • Assisted QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements • Closely Monitored requirements, functional specification and updated scenarios and scripts as per changes • Prepared and Presented weekly and monthly QA Defect and Status Reports to the different Stake holders of the project • Involved in the end-to-end test and responsible for the Quality Assurance of this application to complete in record time Tools: WordPress, MS Office, Visio, Snagit, MS Paint Show less



ValueMomentum

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • Jun 2007 - Sep 2009

  Worked on the rating product for defining the product structure, set various business rules, define calculations and implementing the Engineering Online Policy Issuance System. The application is used to generate quotes, convert quotes to policy, underwriting, policy administration, claims, and billing in ‘Engineering’ line of business. Responsibilities Conducted user interviews and JAD sessions with end users, stake holders and developers to gather functional and non-functional requirements of the system, and creation of user stories. Interaction with the development team making sure that the development of the project is meeting the business requirements. Performed document analysis involving creation of Use Cases and Use Case narrations using Microsoft Visio. Wrote business requirements specification (BRS) and functional requirements specification (FRS) documents as per the business requirements and process flow. Involvement in User Acceptance Testing. Tools: MS Office, Visio, MS Paint, Clear Case, Clear Quest, StarUML, Rational Rose Show less



Microsoft

• United States
• Software Development
• 700 & Above Employee

• Junior Analyst

  • Jun 2006 - Jun 2007

  Managed requirement documents Created test cases Maintain daily, weekly and periodic reports Managed requirement documents Created test cases Maintain daily, weekly and periodic reports