Experience

Stanford Federal Credit Union

• Banking
• 100 - 200 Employee

• Personal Banker

  • Oct 2017 - Oct 2019

  Stanford, CA Top performer in cross selling SFCU products and promotions each quarter. Consistently secured highest score in monthly customer service surveys, won highest CD and Student Account competitions and referred most members to Investment Services. Established personal, business, IRA, HSA, and Trust accounts, sent Domestic and International Wires, issued Debit Cards, filed disputed Debit and Credit card transactions, resolved online banking issues, batched checks, performed audits, filled consumer… Show more Top performer in cross selling SFCU products and promotions each quarter. Consistently secured highest score in monthly customer service surveys, won highest CD and Student Account competitions and referred most members to Investment Services. Established personal, business, IRA, HSA, and Trust accounts, sent Domestic and International Wires, issued Debit Cards, filed disputed Debit and Credit card transactions, resolved online banking issues, batched checks, performed audits, filled consumer loan applications, disbursed all but auto loans, trained coworkers and provided exceptional service via teller transactions and On-boarding new members. Volunteered at SFCU Marketing Events. Show less



First National Bank of Northern California

• United States
• Banking
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2017 - Oct 2017

  Redwood City, CA Excelled in promoting bank products. Provided exceptional service with banking transactions including deposits, withdrawals, transfer of funds, printing cashier's checks, and trained interns. Performed operations duties including batching checks, daily ATM settlements, monthly and semi annual certifications, organized and maintained documents filing at the branch.



Stein Mart

• Retail
• 700 & Above Employee

• Customer Service Manager

  • Apr 2016 - Nov 2016

  Cupertino, CA Created a store culture focused on superior customer service, swiftly resolved customer service issues, conducted morning staff meetings, assigned workflow and break/lunch schedule to team, interviewed prospective hires and in charge of new hire orientation and training including POS register, asset protection and safety/disaster training. Designed and led monthly store campaign to increase credit card applications and customer service surveys. Performed daily register audits and store opening… Show more Created a store culture focused on superior customer service, swiftly resolved customer service issues, conducted morning staff meetings, assigned workflow and break/lunch schedule to team, interviewed prospective hires and in charge of new hire orientation and training including POS register, asset protection and safety/disaster training. Designed and led monthly store campaign to increase credit card applications and customer service surveys. Performed daily register audits and store opening and closing management duties. Show less



Macy's

• United States
• Retail
• 700 & Above Employee

• Sales Manager

  • Feb 1993 - Feb 1994

  Pleasanton, CA Maintained outstanding merchandising standards, exceeded monthly and yearly sales goals, identified best and worst sellers and hosted fashion shows to optimize sales, headed a successful store credit card drive along with employee competitions. Performed store opening and closing management duties and staff scheduling. Recruited and trained new hires.



University of Arizona

• United States
• Higher Education
• 700 & Above Employee

• Graduate Research/Teaching Assistant

  • Aug 1990 - Dec 1992

  Tucson, AZ Researched factors contributing to consumer behavior across varying demographic groups in store, catalog and online shopping. Assisted faculty in conducting research by developing questionnaires, conducting mail and in person surveys, collecting and analyzing data, and presenting research findings. Taught/graded a Consumer Behavior class.