Iva Machova Smejsova
Global Language Program Manager for Strategic Accounts at Vistatec- Claim this Profile
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English Full professional proficiency
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German Elementary proficiency
Topline Score
Bio
Marie Kotajsova
Iva is a professional manager who perfectly understands not only the big picture, but also details of the day to day work performed by her team. She is focused and smart and in her previous position, she was most definitely one of the best project managers in Moravia.
Pavel Soukenik
I rarely write recommendations but I am in a unique position to write this one; a better position than LinkedIn even provides the options for: I had the great opportunity to work with Iva as her manager, as her peer, and then also in the "internal customer" relationship. The key traits about Iva are that she takes her job seriously (a mark of a professional), she is dutiful (as in "never drops the ball") and therefore completely reliable. From a manager's perspective, Iva did not need any kind of micromanagement and was proactively approaching me with suggestions and ideas. On a peer level, I enjoyed her approach of seeking the benefit of everyone in the company, not fighting for what is the best just for her team. And in my customer facing role, I had Iva as a reliable counterpart overseeing the production that was a very good collaborator for situations where we wanted to provide our customer with new services or solutions for new needs. I can fully recommend Iva and would welcome the opportunity to work with her in any kind of role in the future.
Marie Kotajsova
Iva is a professional manager who perfectly understands not only the big picture, but also details of the day to day work performed by her team. She is focused and smart and in her previous position, she was most definitely one of the best project managers in Moravia.
Pavel Soukenik
I rarely write recommendations but I am in a unique position to write this one; a better position than LinkedIn even provides the options for: I had the great opportunity to work with Iva as her manager, as her peer, and then also in the "internal customer" relationship. The key traits about Iva are that she takes her job seriously (a mark of a professional), she is dutiful (as in "never drops the ball") and therefore completely reliable. From a manager's perspective, Iva did not need any kind of micromanagement and was proactively approaching me with suggestions and ideas. On a peer level, I enjoyed her approach of seeking the benefit of everyone in the company, not fighting for what is the best just for her team. And in my customer facing role, I had Iva as a reliable counterpart overseeing the production that was a very good collaborator for situations where we wanted to provide our customer with new services or solutions for new needs. I can fully recommend Iva and would welcome the opportunity to work with her in any kind of role in the future.
Marie Kotajsova
Iva is a professional manager who perfectly understands not only the big picture, but also details of the day to day work performed by her team. She is focused and smart and in her previous position, she was most definitely one of the best project managers in Moravia.
Pavel Soukenik
I rarely write recommendations but I am in a unique position to write this one; a better position than LinkedIn even provides the options for: I had the great opportunity to work with Iva as her manager, as her peer, and then also in the "internal customer" relationship. The key traits about Iva are that she takes her job seriously (a mark of a professional), she is dutiful (as in "never drops the ball") and therefore completely reliable. From a manager's perspective, Iva did not need any kind of micromanagement and was proactively approaching me with suggestions and ideas. On a peer level, I enjoyed her approach of seeking the benefit of everyone in the company, not fighting for what is the best just for her team. And in my customer facing role, I had Iva as a reliable counterpart overseeing the production that was a very good collaborator for situations where we wanted to provide our customer with new services or solutions for new needs. I can fully recommend Iva and would welcome the opportunity to work with her in any kind of role in the future.
Marie Kotajsova
Iva is a professional manager who perfectly understands not only the big picture, but also details of the day to day work performed by her team. She is focused and smart and in her previous position, she was most definitely one of the best project managers in Moravia.
Pavel Soukenik
I rarely write recommendations but I am in a unique position to write this one; a better position than LinkedIn even provides the options for: I had the great opportunity to work with Iva as her manager, as her peer, and then also in the "internal customer" relationship. The key traits about Iva are that she takes her job seriously (a mark of a professional), she is dutiful (as in "never drops the ball") and therefore completely reliable. From a manager's perspective, Iva did not need any kind of micromanagement and was proactively approaching me with suggestions and ideas. On a peer level, I enjoyed her approach of seeking the benefit of everyone in the company, not fighting for what is the best just for her team. And in my customer facing role, I had Iva as a reliable counterpart overseeing the production that was a very good collaborator for situations where we wanted to provide our customer with new services or solutions for new needs. I can fully recommend Iva and would welcome the opportunity to work with her in any kind of role in the future.
Credentials
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GALA Academy 2023 - Redesigning a Translation Quality Framework for 2023 and Beyond
Globalization and Localization AssociationFeb, 2023- Nov, 2024
Experience
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Vistatec
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Ireland
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Translation and Localization
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300 - 400 Employee
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Global Language Program Manager for Strategic Accounts
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Sep 2022 - Present
I am involved in cross-account tasks and initiatives that are focused on language quality management and monitoring, addressing gaps in the current processes, defining new processes, looking for improvements and efficiencies and aligning approach across the accounts, focusing on the Strategic ones.Main Duties & Responsibilities:Ensure clients receive superior standard of program management and customer service at all timesDeliver all projects, requests and tasks on time and within budget in accordance with client requirementsMonitor on-time deliveries and ensure successful completion of tasksBudget monitoring – monitor time allocation, time spent, logged time etc.Create and maintain quality frameworks as per the client’s needsInitiate process improvements, develop quality programs furtherMonitor quality programs, linguists’ performance, identify where correction is needed and follow up accordinglyEnsure consistency across accounts and programs, suggest and share best practicesProvide support and advice to Language Program Managers across accounts, drive improvements and find ways to increase efficienciesProvide support and partnership to the counterparts on the client’s sideInteract, communicate and collaborate with various stakeholders - regular meetings, sync-up calls, status updates etc.Work with the various stakeholders on quality improvement initiativesProvision of business intelligence, quality & productivity metrics customized to the client’s needsRun project kick-offs and post-project analysis initiativesParticipate in RFPs and similar activities for prospects, new clients and new business opportunities for existing clients in relation to language quality management services
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Program Lead
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Mar 2018 - Jan 2023
Leading team of program managersDefine program strategies as per client needs and company focusSupervision of program initiativesManage shifting priorities and understand interdependenciesControl program deliveriesEscalation point for client
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Self Employed
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District Brno-City, Czech Republic
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Independent Project / Program Manager
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Aug 2012 - Mar 2018
Currently working for VistaTEC Language Review Services department. Management of one of the major accounts. Co-ordination of 200+ offsite language partners for 60 languages. Linguistic/Quality Program Management Mentoring and coaching senior linguists Onboarding and training Currently working for VistaTEC Language Review Services department. Management of one of the major accounts. Co-ordination of 200+ offsite language partners for 60 languages. Linguistic/Quality Program Management Mentoring and coaching senior linguists Onboarding and training
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Moravia
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Czechia
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Translation and Localization
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200 - 300 Employee
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Group Manager
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Mar 2010 - Jun 2012
- Management of production group with 20-25 direct and indirect reports including: - balanced workload distribution in the group- responsibility for successful completion of the projects (in terms of company’s KPIs, quality, schedule and budget)- acts as escalation point for customers and sales worldwide, crisis management- Setting business and development objectives for Project Managers and quarterly evaluations of the objectives- Recruitment and training of new PMs and technical staff
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Senior Project Manager
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Mar 2006 - Feb 2010
Prepare and implement project plans (human resources, work tools, finance, timelines). Organize, measure and monitor work of project team members. Proactively identify and solve problems. Regularly monitor clients' satisfaction and take improvement actions. Arrange kick-off meetings and evaluation of projects with customers, suggest and implement improvements to project processes, record and distribute meeting minutes and monitor delivery of agreed action items. Manage project finance (Invoicing, budgeting, etc..)
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Infosys BPM
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India
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IT Services and IT Consulting
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700 & Above Employee
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Country coordinator
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Oct 2004 - Mar 2006
Care about key customer (Sales order management - working together the local Business Administrator and the Sales Rep(s) of SUN Microsystems to administer order booking, order management and backlog management.) A “back up” for team lead for Central and Nothern EuropeTeam Quality control - enforcement of quality system and maintanance for using Six Sigma’s tools Trainings for new employees (soft skills, process skills, etc…) Preparation and presantation of materials for clients Care about key customer (Sales order management - working together the local Business Administrator and the Sales Rep(s) of SUN Microsystems to administer order booking, order management and backlog management.) A “back up” for team lead for Central and Nothern EuropeTeam Quality control - enforcement of quality system and maintanance for using Six Sigma’s tools Trainings for new employees (soft skills, process skills, etc…) Preparation and presantation of materials for clients
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Education
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2009 - 2009
Vinarska Akademie Valtice
Sommelier, Sommelier -
1998 - 2005
Masarykova univerzita Filozofická fakulta
Master, Aesthetics, Baltic Studies -
1994 - 1998
Gymnasium Trutnov
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