Experience

HearCANADA

• Canada
• Hospitals and Health Care
• 100 - 200 Employee

• 3rd Party Business Manager

  • Aug 2023 - Present

  - Responsible for ensuring compliance with all Canadian Third Party providers of health benefits at national and provincial levels (WSIB, DVA, NIHP, ODSP, ACSD, etc.) - Coordinate with Finance and Systems departments to implement legislative updates - Conduct internal audits at predetermined intervals to ensure best practices - Travel throughout Canada to support our growing HearCANADA team (division of WS Audiology: a world leader in hearing care technology) - Responsible for ensuring compliance with all Canadian Third Party providers of health benefits at national and provincial levels (WSIB, DVA, NIHP, ODSP, ACSD, etc.) - Coordinate with Finance and Systems departments to implement legislative updates - Conduct internal audits at predetermined intervals to ensure best practices - Travel throughout Canada to support our growing HearCANADA team (division of WS Audiology: a world leader in hearing care technology)



Ear and Hearing Clinic

• Client Care Coordinator

  • Jun 2022 - Aug 2023

  Communicative Disorders Assistant • Cleaning, servicing, and minor repairs to hearing aids • Familiarity with many brands and types of hearing aids and hearing technology • Education and consultation on the proper usage and maintenance of hearing aids and assistive devices • Receiving new hearing aid orders, and ensuring they meet the prescribing audiologist's specifications (NOAH software) • Providing support to clinicians as required • Updating internal database for every client interaction Medical Office Administration • 3rd party claims: Assistive Devices Program (ADP), Workplace Safety and Insurance Board (WSIB), Department of Veterans Affairs (DVA), and Ontario Disability Support Program (ODSP), Assistance for Children with Severe Disabilities Program (ACSD) • 3rd party referrals: Infant Hearing Program (IHP), Sick Kids, London Health Sciences, family doctors, ENTs, pediatricians, and other specialists • Coordination of extended warranties and care packages Client Care • Managing phone lines, and converting prospective clients into scheduled appointments (Blueprint software) • Invoicing (Quickbooks) • Processing repairs/returns to a variety of hearing aid manufacturers • Maintaining a robust database of existing and prospective clients • Recalling clients at regular intervals to schedule follow up appointments • Electronic file transfer Training • Responsible for training new staff members • Development of training curriculum and training materials Show less



Perimeter Institute

• Canada
• Research Services
• 100 - 200 Employee

• Site Lead: COVID-19 Rapid Testing Program

  • Sep 2021 - Nov 2022

  The COVID-19 Rapid Testing Program at Perimeter Institute is based on the success of the StaySafe Program throughout Waterloo Region. The COVID-19 Rapid Testing Program at Perimeter Institute is based on the success of the StaySafe Program throughout Waterloo Region.



Communitech

• Canada
• IT Services and IT Consulting
• 100 - 200 Employee

• StaySafe Site Manager: COVID-19 Rapid Screening Ambassador Program

  • Jul 2021 - Nov 2021

  This Ambassador Program is an evolution based on the success of the Pilot Program (Waterloo Region: 1500+ local workplaces implemented rapid screening, 5500+ members of the public utilized rapid screening, 350+ volunteers participated at pop-up testing sites. Nationally: 105+ regions followed our guidance to introduce COVID-19 screening programs across Canada).

• StaySafe Site Lead and Volunteer Supervisor: COVID-19 Rapid Screening Pilot Program

  • Apr 2021 - Jul 2021

  COVID-19 Rapid Antigen Screening ProgramThis pilot program is intended to create a playbook that can be utilized by communities throughout Canada to launch their own rapid screening programs. Given the novel nature of this initiative, it was imperative to maintain flexibility, and provide constructive feedback throughout the process. Constant communication between site leaders, project manager, and volunteer coordinator ensured we were able to adapt and implement changes throughout the program with ease and efficiency. - Managed volunteer teams during two shifts daily.- Trained on safety (PPE and specimen handling). - Provided ongoing guidance for administering, reading and recording antigen tests. - Utilized Thrive Health software (creation of database and reporting results). - Contacted presumptive positive cases and advised them of public health protocols. - Educated volunteers and members of the public about the purpose and importance of rapid screening. Show less



Seasons Retirement Communities

• Canada
• Hospitals and Health Care
• 200 - 300 Employee

• Leasing Manager

  • 2020 - 2021

  As the Leasing Manager in a newly developed 120 unit rental community for seniors, I had the unique opportunity to drive success and take responsibility for all residential leasing functions, while navigating the complexities of supporting a vulnerable population during COVID-19. I was accountable for achieving targets during the pre-leasing and lease-up phases; from promotion and attraction of qualified prospects to assisting throughout the renting life cycle. It was my goal to provide outstanding customer service, and to ensure all leads were thoroughly engaged while achieving organizational milestones. Salesforce: Create and maintain a robust database of prospective residents and community partners. Coordinate a strategic follow-up plan, and outreach program. OneDay: Film personalized videos for prospective residents. Opening a brand new facility during COVID-19 presented challenges when connecting with prospective residents. OneDay allowed me to put a face to the name, and the opportunity to put a personal touch on correspondences. Show less



Tepperman's

• Canada
• Retail
• 100 - 200 Employee

• Sales Associate

  • 2018 - 2020

  A natural at building rapport, aiding in decision making and guiding towards a quality close. Customers trust me because I show genuine concern for their best interests, and demonstrate belief in the products I sell. I am very interested in the psychology of the sale, and independently pursue opportunities for personal growth. - Consistently a top performer at both store level and company wide (achieved number 1 in sales for two consecutive months). A natural at building rapport, aiding in decision making and guiding towards a quality close. Customers trust me because I show genuine concern for their best interests, and demonstrate belief in the products I sell. I am very interested in the psychology of the sale, and independently pursue opportunities for personal growth. - Consistently a top performer at both store level and company wide (achieved number 1 in sales for two consecutive months).



Clover and Chrysalis

• Cambridge, Ontario, Canada

• Store Owner

  • 2014 - 2017

  Conceived and implemented all components of running a profitable retail store featuring handcrafted goods from across Canada. Developed relationships and sourced goods from over 80 artisanal vendors. Achieved many community accolades including Platinum Record Reader Awards in each year of operation, before selling concept to an interested buyer. Conceived and implemented all components of running a profitable retail store featuring handcrafted goods from across Canada. Developed relationships and sourced goods from over 80 artisanal vendors. Achieved many community accolades including Platinum Record Reader Awards in each year of operation, before selling concept to an interested buyer.



Boston Pizza International Inc

• Canada
• Restaurants
• 700 & Above Employee

• Corporate Trainer & Manager

  • 2004 - 2014

  As a Corporate Trainer for one of Canada's largest and best known franchise groups, I had the opportunity to travel extensively throughout Canada and the United States while refining my coaching and public speaking skills. In this role I was responsible for training staff and management in daily operations, as well as teaching new franchise owners how to operate a world-class restaurant and achieve their goals while driving brand values. - Interviewed hundreds of people in one-on-one, and job fair environments. - Facilitated classroom style training sessions with upwards of 30 people (two 4-hour sessions for staff daily). - Hands on coaching during live experiential training (familiarize franchise owners with all aspects of running a restaurant business). - Contributed to the creation of training modules. - Utilized online learning software. Show less



Orillia Soldiers' Memorial Hospital

• Canada
• Hospitals and Health Care
• 400 - 500 Employee

• Student Internship

  • 2009 - 2010



DeafBlind Ontario Services

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Student Internship

  • 2008 - 2009

  - Communicated using S.E.E. Signed Exact English (sign language). - Administered medications (orally and intramuscularly). - Communicated using S.E.E. Signed Exact English (sign language). - Administered medications (orally and intramuscularly).



Speak Freely Therapy Services

• Hospitals and Health Care
• 1 - 100 Employee

• Student Internship

  • 2008 - 2009