S. M. Saif Raihan

Assistant Manager at Fair Group BD
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Contact Information
us****@****om
(386) 825-5501
Languages
  • English Full professional proficiency
  • Bengali Native or bilingual proficiency

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Bio

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Credentials

  • Communication Skill
    HR Perception - HRP
    Jan, 2021
    - Nov, 2024
  • Leadership Skil
    HR Perception - HRP
    Jan, 2021
    - Nov, 2024
  • Anger & Stress Management
    HR Perception - HRP
    Jan, 2021
    - Nov, 2024
  • Conflict Management
    HR Perception - HRP
    Jan, 2021
    - Nov, 2024
  • Personal Branding
    HR Perception - HRP
    Jan, 2021
    - Nov, 2024
  • Solar Rooftop Project Technical & Financial Design and Operation
    Infrastructure Development Company Limited (IDCOL)

Experience

  • Fair Group BD
    • Bangladesh
    • Retail
    • 1 - 100 Employee
    • Assistant Manager
      • Apr 2021 - Present

      Expertise: Customer Satisfaction/ Customer Experience, Facility/ Operations Management Core Functions: • Looking after operations of service centers all over Bangladesh • Presenting financial status and strategies in Monthly Business Review meeting • Ensuring timely service to customer and meet monthly KPI • Ensuring monthly target achievement and center evaluation • Implementing strategies for achieving customer satisfaction • Forecasting monthly/yearly resource requirement & ensuring effective parts & product allocation all over the country • Conducting Market Research on product failure and reporting for development • Arranging & Implementing Training programs for service force • Maintaining strong liaison with corporate clients, brand shops and dealer shops for smooth service operation • Technical & Financial validation of new projects/products • Monthly system validation after repair job closing and reconciliation • Maintaining liaison & contract with Partner organizations & Vendors • Collaborating with cross functional team like Supply chain, Logistics, Return Handling team, Finance, IT, HR departments etc. for operational accuracy of customer service. Achievement: - Successfully Planned & Initiated LED repair project, which increases successful ticket volume to 15%, leads to profit maximization. - Introduced new method of Return Handling, which increases customer satisfaction. - Introduced employee weekly activity analysis report, which increases productivity and transparency in the organization. Show less

  • Southern Renewable Energy Ltd.
    • 80 Shahid Tajuddin Ahmed Sarani, Dhaka-1208
    • Assistant Manager
      • 2019 - 2021

      Expertise: • Tender, Sales & Marketing, Project/ facility management Core Functions: • Project Development • Design & implement projects • Manage & maintain technical team • Plan & schedule projects • Maintain liaison with IDCOL, World Bank, ADB, JICA, etc. for green funding • Conduct feasibility analysis of the project and prepare report • Plan & prepare innovative & customized energy efficient solutions for industries based on load consumption profile • Train & develop field technical personnel • Prepare financial model and analyze cost & benefit • Tender documentation & submission Achievement: • Successfully completed REB project before timeline as the Project Manager • Company achieved the biggest tender under my direct supervision. Show less

  • Navana Electronics Ltd.
    • 1 - 100 Employee
    • Senior Executive (Sales & Service)
      • Apr 2017 - Mar 2019

      Expertise: • Project Development, Sales & Service Core Functions: • Visited potential clients, prepared technical & Financial proposal for various organizations • Conducted project feasibility analysis • Planned & scheduled projects • Created financial models & conducted technical validation • Prepared & submitted project progress report • Prepared bill of materials for projects Achievement: • Rewarded for being engaged with highest number of project sales which generated largest revenue. Show less

  • UDDIPAN Energy Limited
    • 840-841, Baitul Aman Tower, Ring Road, Mhammadpur, Dhaka-1207
    • Senior Engineer
      • Apr 2014 - Mar 2017

      Expertise: Project Development, Solar Irrigation Pump & Mini Grid Projects Achievement: • Managed project documentation at head office and project implementation in field very efficiently • Got promotion for outstanding performance before 02 years of service completion Expertise: Project Development, Solar Irrigation Pump & Mini Grid Projects Achievement: • Managed project documentation at head office and project implementation in field very efficiently • Got promotion for outstanding performance before 02 years of service completion

Education

  • Islamic University of Technology
    Bachelor of Science (B.Sc.), Mechanical Engineering
    2009 - 2013
  • University of Dhaka
    Master of Business Administration - MBA, Management Information System
    2018 - 2019
  • New Govt. Degree College
    Higher Secondary Certificate (HSC), Science
    2007 - 2009
  • Shiroil Govt. High School
    Secondary School Certificate (SSC), Science
    2005 - 2007

Community

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