Experience

Espero Consulting

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Head Of Research

  • May 2018 - Present

  Taking full responsibility for the crucial research function in a busy international talent and growth consultancy which specialises in professional services. Providing comprehensive talent mapping, market mapping, insight, and market information, both for the business itself and our professional clients.Additionally, as I joined at the very beginning, I also pitch in with a full range of business support, including IT and administration, and own the marketing function. Taking full responsibility for the crucial research function in a busy international talent and growth consultancy which specialises in professional services. Providing comprehensive talent mapping, market mapping, insight, and market information, both for the business itself and our professional clients.Additionally, as I joined at the very beginning, I also pitch in with a full range of business support, including IT and administration, and own the marketing function.



SlowBusiness

• Spectator Sports

• Research, Business Intelligence and Business Support Services

  • Aug 2016 - Present

  Skilled and experienced business support and operations provisions, with excellent breadth of knowledge and ability.Competences including administration in all forms, social media and marketing, web site building and maintenance, IT assistance, and presentation of reports. Skilled and experienced business support and operations provisions, with excellent breadth of knowledge and ability.Competences including administration in all forms, social media and marketing, web site building and maintenance, IT assistance, and presentation of reports.



Chadwick Nott

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Marketing & Social Media Coordinator

  • Nov 2015 - Aug 2016

  I work to undertake and coordinate the Marketing and Social Media for Chadwick Nott.This includes:ContentBlog management (www.cnlegalnews.com) ensuring new weekly content, proof reading, copy editing and researching and writing as necessary.Managing LinkedIn accounts, including numerous sector specific groups.Social media account management.Producing, editing and visually formatting copy for internal and external use.Writing newsletter content.StrategyCoordinating and contributing to the Marketing strategy for the business, working with Marketers, Designers and the Leadership Team.TrainingProviding new starter and ongoing training and assistance for marketing and social media to our Recruitment Consultants.Writing, designing and producing weekly marketing tutorials for the business.DesignDesigning and producing presentations.Designing and producing Marketing materials for the business and individual teams.EventsEvents management – both business wide and sector specific.

• Team Coordinator

  • Sep 2013 - Nov 2015

  I undertook a varied role within Chadwick Nott as the marketing contact, primarily working with social and digital media, supporting the agile Bench Team, and assisting with PSL recruitment.My marketing experience within the business includes:• Setting up and managing the process for the company blog, including:o Creating informative blog posts using research skills and strong written language skills o Copy editing every posto Ensuring content ready and posted each week• Setting up and managing a number of LinkedIn groups for individual sectors within the company, including:o Advising consultants in the group how to use and engage with the group for the greatest successo Researching news and articles specifically for each sectoro Contributing to each group with articles and news postso Recording data for each group to monitor the success• Creating high quality and creative presentations for use at the highest level of the business• Delivering presentations across the business• Event organisation, planning and set-up• Newsletter design, planning and creation• Offering general marketing and social media advice to Consultants across the businessAdditional areas of work include:• Creating and maintaining Excel spreadsheets• Assisting colleagues with recruitment process. This support includes:o Managing the interview process and guiding Candidates throughouto Liaising with Candidates and Clients through verbal and written communication around all aspects of the recruitment process• Resourcing to gain new candidates• Researching to find new roles to recruit for• Providing in-office IT support to colleagues• Performing a wide variety of administration tasks



Motability Operations

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Team Coach

  • Oct 2012 - May 2013

  Supporting a team of fifteen Customer Service Advisors and assisting the development within their roles.Additionally acting as support for high level queries, complaints and circumstances.Role included:• Designing and delivering hour long one-to-one Coaching sessions with each Advisor on team• Designing and delivering group Coaching sessions for Advisors within business• Using creativity and invention to produce and follow through ideas to motivate team and demonstrate ideas• Assisting organisation by performing as Customer Service Advisor as necessary, based on business demands• Involvement in project work and presentation of work back to Coaching Team

• Customer Service Advisor

  • Feb 2011 - Oct 2012

  Working for car leasing organisation for disabled customers.Speaking to customers to assist with any queries or problems they may present. Dealing with complaints in professional manner where necessary.Selected to undertake additional training to communicate with customers by letter and email.Selected to undertake additional training to assist other Customer Service Advisors with accounts queries.



Cabot Circus

• United Kingdom
• 1 - 100 Employee

• Customer Services with Marketing Support

  • 2010 - 2010