Experience

LOTO Nicaragua

• Nicaragua
• Recreational Facilities
• 1 - 100 Employee

• System Manager

  • Nov 2019 - Present

  o Coordinar los recursos del área de Sistemas, para garantizar el cumplimiento de los KPI establecidos por la organización.o Garantizar el buen funcionamiento y el mantenimiento de las terminales de Lotería.o Asegurar la correcta operación de los sistemas informáticos utilizados en la empresa y el cumplimiento de las políticas y lineamientos del departamento, con el fin de garantizar la protección de los sistemas y la información.o Establecer y mantener las relaciones existentes con los diferentes ISP.o Garantizar la resolución de incidentes de sistemas y equipos con enfoque en la calidad del servicio, tanto para clientes externos como internos.o Promover y desarrollar eficiencias operativas en el área. o Elaboración, seguimiento y cumplimiento del presupuesto anual de costos y gastos.o Planificar, ejecutar y monitorear los planes y proyectos del área de Sistemas.o Desarrollo de KPIs, reportes de seguimiento semanales/mensuales para análisis. o Asesorar y recomendar soluciones tecnológicas para propiciar la innovación de procesos y servicios.



WAU Móvil

• Spain
• Business Consulting and Services

• Country Manager

  • Dec 2008 - Oct 2019

  o Management of different systems of the company: reporting, customer service and suppliers.o Preparation of detailed reports for customers and suppliers.o Establishment and monitoring KPIs for the country.o Improve the efficiency of company resources.o Management of office inventory and available prizes and awards for our customer’s promotions.o Receive complaints and technical problems from our customers and follow up until resolution.o Evaluation of data and information from a logical point of view, for decision making.o Implementation and configuration activities in technical platform.o Employment of text messaging platform of telephone operators.o Preparation of annual budget of sales, costs and expenses.o Definition of monthly and quarterly marketing plans for clients and telephone operators.o Development of reports weekly / monthly for monitoring, analysis, feedback and definition of sales and marketing strategies.o Promotions’ negotiations with customers and operators in terms of time, awards and amounts.o Manage and care of logistics activities of awards and promotions.o Invoicing and track payments of telephone operators.o Monitoring administrative issues between the company and cell phone operators.o Compliance and monitoring the annual budget.o Legal representative of the company in Nicaragua.

• Regional Key Account Manager

  • Nov 2010 - Jan 2017

  o Generate detailed reports of transactions and income for our regional clients on the system.o Personnel management in each branch of the 11 countries where the company has presence.o Collecting commercial information from the different subsidiaries of WAU Movil Latin American, for regional customers.o Preparation of regional reconciliation of payments of WAU Movil in Latin American, for regional clients.o Monitoring customer billing and payments status of the different companies WAU Movil in Latin America.o Channel of communication between regional customers and the technical area of WAU Movil to correct errors and technical contingencies.

• Marketing Assistant

  • May 2007 - Nov 2007

  o Configuration and loading of the list of participants in electronic raffles to get winners randomly.o Implementation and configuration of activities, new clients, new services and promotions in the technical platform.o Customer service on contracted services, operation and cancellationso Definition of monthly and quarterly activities for customers.o Making presentations to clients about monthly activities.o Handling and monitoring of logistics activities of awards and promotions.o Invoicing and track payments of telephone operators.o Monitoring administrative issues between the company and telephone operators.



Net Solution

• Romania
• Technology, Information and Internet
• 1 - 100 Employee

• Junior Consultant

  • Feb 2006 - Jun 2006

  o Collaboration in the preparation of a consultancy for a Nicaraguan company.o Collection of data, documents and information about the company.o Interviewing the staff of the company.o Collaboration in the preparation of the final consultancy report. o Collaboration in the preparation of a consultancy for a Nicaraguan company.o Collection of data, documents and information about the company.o Interviewing the staff of the company.o Collaboration in the preparation of the final consultancy report.



Diseños Digitales

• Costa Rica
• Software Development
• 1 - 100 Employee

• Developer, Programmer (Internship)

  • Dec 2004 - Mar 2005

  o Website Development.o Development of billing program.o Tests and reviews of programs developed by the company.o Making user manuals of developed programs by the company. o Website Development.o Development of billing program.o Tests and reviews of programs developed by the company.o Making user manuals of developed programs by the company.