Experience

First Rate Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• Chief Excellence Officer

  • Jun 2017 - Present

  Leading various hospitality projects from pre-opening to company transitions. Evaluating properties incognito or announced with a detailed report providing valuable feedback of guest experience. Training associates to drive guest engagement. Leading various hospitality projects from pre-opening to company transitions. Evaluating properties incognito or announced with a detailed report providing valuable feedback of guest experience. Training associates to drive guest engagement.



WTF! Walk The Floors - All Things Hospitality Training

• United States
• Hospitality

• Co-Founder

  • Nov 2021 - Present

  At WTF! Walk The Floors, we are committed to cultivating hospitality. We train hospitality driven professionals, on the impact that being engaged and involved in their daily operation can bring to those they serve. We equip teams with the tools they need to start operating in a genuine way, through our fun, engaging and impactful full-day training program. We create a framework and build a platform that takes operations to the next level. We convey our message around the topics of: > Self Accountability > Service Etiquette > Growth Mindset > Failure Recovery > Purposeful Culture > Authentic Service As part of our promise to delivery training in a way that is meaningful, we host a podcast weekly, where we share mouth-opening stories to set the tone and educate our audience on how to cultivate hospitality. (Our podcast is on YouTube and all major podcast stations) Show less



Female Founders in Hospitality

• United States
• Hospitality
• 1 - 100 Employee

• FFiH Member - Cohort 4️⃣

  • Jul 2023 - Present

  Female Founders in Hospitality is a global network of inspiring women who are building companies in the travel and hospitality industry. FFiH provides a platform to share best practices, access resources and advance the next generation of founders who will change the travel and hospitality landscape. Female Founders in Hospitality is a global network of inspiring women who are building companies in the travel and hospitality industry. FFiH provides a platform to share best practices, access resources and advance the next generation of founders who will change the travel and hospitality landscape.



Breakthrough Service

• United States
• Hospitality

• Business Partner

  • Feb 2020 - Present

  We are disrupting the "standardization" in Luxury Service. A new inclusive hospitality program tailor to all luxury lodging businesses. The conceptual program drives to "Reveal the Authenticity" from each property based on today's luxe travelers' priorities and social distancing practices while maintaining personalized and unique service. We are disrupting the "standardization" in Luxury Service. A new inclusive hospitality program tailor to all luxury lodging businesses. The conceptual program drives to "Reveal the Authenticity" from each property based on today's luxe travelers' priorities and social distancing practices while maintaining personalized and unique service.



The Service Companies

• United States
• Facilities Services
• 300 - 400 Employee

• VP of Account Openings- Turn-Key Staffing Housekeeping

  • Apr 2016 - May 2017

  Assist accounts in Housekeeping, Overnight Cleaning, Stewarding and Public Areas. Train staff at pre-opening accounts. Audit accounts based on company standards. Assist accounts in Housekeeping, Overnight Cleaning, Stewarding and Public Areas. Train staff at pre-opening accounts. Audit accounts based on company standards.



Trump International Hotel & Tower New York

• United States
• Hospitality
• 1 - 100 Employee

• Training And Quality Director

  • Jul 2014 - Mar 2016

  Conduct orientation sessions and arrange on-the-job training for new hires. Instruct ongoing technical training and personal development classes for associates. Develop and organize training manuals, multimedia visual aids, and other educational materials. Create a positive associate work environment with recognition gatherings and social events. Conduct orientation sessions and arrange on-the-job training for new hires. Instruct ongoing technical training and personal development classes for associates. Develop and organize training manuals, multimedia visual aids, and other educational materials. Create a positive associate work environment with recognition gatherings and social events.



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Housekeeping Training Manager

  • Aug 2012 - Jun 2014

  Responsible for overseeing AM Attendants & Housemen in a union environment. Conducted daily inspections for arrival rooms and review with staff. Assist planning VIP transient and groups stays. Strong leadership role in revising Room Cleanliness Project with multiple departments. Conduct weekly department audits on service standards and train new staff. Responsible for overseeing AM Attendants & Housemen in a union environment. Conducted daily inspections for arrival rooms and review with staff. Assist planning VIP transient and groups stays. Strong leadership role in revising Room Cleanliness Project with multiple departments. Conduct weekly department audits on service standards and train new staff.



Forbes Travel Guide

• United States
• Hospitality
• 1 - 100 Employee

• Service Evaluator

  • Aug 2011 - Aug 2012

  Report to properties around the country an overall synopsis of a typical guest in a luxury environment. Trained and certified in over 550 hotel standards. Identify service strengths and opportunities for improvement. Report to properties around the country an overall synopsis of a typical guest in a luxury environment. Trained and certified in over 550 hotel standards. Identify service strengths and opportunities for improvement.



Trump Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Training & Quality Manager

  • Oct 2010 - Jun 2011

  Conducted new hire orientation. Managed hotel guest surveys and analyzed trends for the hotel. Improved daily standards of operation to be a premier luxury property. Conducted new hire orientation. Managed hotel guest surveys and analyzed trends for the hotel. Improved daily standards of operation to be a premier luxury property.



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Reservations & Guest Reception Coordinator

  • Apr 2009 - Oct 2010

  Handle all group reservations, inventory and special request. Protecting the hotel sell strategy while keeping the client satisfied. Communicating to meeting planners all updates of their group. Catering to guests request in a business hotel environment. Resolve guest opportunities on a daily basis. Assisted in planning the work environment that affects me.

• Housekeeping Manager

  • Sep 2008 - Apr 2009

  Made sure all guest rooms were top quality and ready by check-in time. Coordinate VIP rooms and special attention guests. Managed in a union environment.

• Front Desk Supervisor

  • Feb 2007 - Sep 2008

  Responsible for overseeing performance of Front Desk Agents. Assist bellman, front door, and concierge perform daily duties. Handle guest complaints to their satisfaction.

• Group Sales Coordinator

  • Aug 2006 - Feb 2007

  Assisted managers in creating contracts, e-mailing clients and answer queries. Assisted clients with suggestions and questions pertaining to their event. Provided proper telephone etiquette to external and internal callers.

• Front Office Agent

  • Jun 2005 - Aug 2006

  Going above and beyond to create memorable guest experiences. Responsible for checking guest in and out of the hotel. Handling guest request in a timely manner.

• Gumbo Limbo Beach Restaurant Server

  • Jan 2003 - Jun 2005

  Maintained positive relations with staff and customers in high-volume atmosphere. Opened and closed the operation with caution and proficiency. Assisted serving all other restaurants on property.

• Ritz Kids Counselor

  • Feb 2002 - Jan 2003

  THE START: This is the beginning of my career in hospitality! I wanted to be an elementary teacher, so I got a job in high school at the Ritz-Carlton babysitting and leading children's activities. However, I quickly realized I wanted to avoid working with kids and fell in love with hospitality service.