Experience

Harding

• United Kingdom
• Retail
• 400 - 500 Employee

• Warehouse Team Member

  • Mar 2023 - Present



Lidl GB

• United Kingdom
• Retail
• 700 & Above Employee

• Lidl

  • Jan 2022 - Mar 2023

  As a Warehouse Operative I have been entrusted with the following tasks: - Experienced D2 reach truck operator, putting stock into the racking and performing stock replenishment ready for picking. - Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations. - Labeled and accurately moved orders to meet shipment timetables and minimize errors. - Checked packages for damage. - Performed some goods-in duties by placing stock into correct location those in correct "use by" date. - Performed general housekeeping and cleaning tasks. - Identified inadequate materials and faulty equipment and brought to supervisors' attention. - Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution. - Helping Colleagues with their picks on various occasions. Show less



Huboo

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Hub Supervisor

  • Sep 2021 - Dec 2021

  Responsible for managing a team of 10 Hub Managers, ensuring the daily targets are met and orders are shipped correctly and in timely manner. Duties: - Conducting return to work interviews. - Conducting hub checks and checking Hub Managers' performance. - I have been maintaining fair balance of workload in their area so that no one is left overloaded (or idle) and personally lend support if needed. - I have been supporting hub managers, showing “how to”, coaching, practical help, direction and expertise. - I have been first point of escalation for customer service or operational issue resolution. - Ensuring that accurate and timely communication is always flowing with clients and business by leading daily hub huddles effectively communicating requirements for business that day. Show less



Woven

• United Kingdom
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Team Manager

  • Nov 2016 - Sep 2021

  Tasked with projecting professional company image through an interaction with new and existing clients. Using knowledge of the Company policies and training guidance to maintain high standards of both existing and new team members. Main duties include answering advisor enquiries, resolving their problems and being first line of support for the team. Duties: - Handling escalations and ensure customers do not bear any ill-feelings about clients. - Managing shifts with about 5 to 20 advisors. - Managing out-of-hours workload. - Accurately recording details of calls and issues on logging software. - Having professional and courteous manner at all times. - Performed monitoring Colleagues calls by listening in randomly and delivering feedback. - Producing KPI's and statistics and performed Colleagues One-to-One's. - Delivering Non-Conformances. - Being part of onboarding and recruitment. - Preparing payroll information. - Successfully running COVID Lateral Flow Testing Site. Show less



The Change Group International

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Store Manager

  • Nov 2014 - Oct 2016

  Responsible for all administrative processes within Store, as well as providing general support to enable smooth and effective running of the office. In addition providing all necessary trainings for members of the Team.Duties:- Following standardised company procedures relating to all aspects of Office performance.- Resourcing of candidates and appropriately advertising for and recruiting staff.- Managing payroll and other tasks relating to staff wages.- Managing and monitoring performance of employees.- Ensuring that all information and documentation is compliant with guidelines of Data Protection Act.- Coordinating and communicating activities for the Office, including all employee events.- Analysing financial reports to maximise sale opportunities.- Established working relationships with creative teams, copywriters, printers and other 3rd party suppliers. Show less

• Senior Sales Consultant/Relief Team Leader

  • Aug 2008 - Nov 2014



AMETEK MRO AEM

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• Senior Operations Technician

  • May 2006 - Jul 2008

  As senior operations technician the role was the preparation and maintenance of medical kits and data entry. With promotion to a senior role managing team of 14. As senior operations technician the role was the preparation and maintenance of medical kits and data entry. With promotion to a senior role managing team of 14.



Raiffeisen Bank Ukraine

• Banking
• 700 & Above Employee

• Account Manager

  • May 2005 - Oct 2005

  Responsible for working closely with the accounts team to ensure a positive customer experience and a maximization of revenue. In charge of increasing and maintaining customer satisfaction and ensuring that the individual needs of the customer are met. Duties: - Offering a first class service to both potential and • existing customers. - Maintaining accurate reference documentation for internal management. - Attending trade shows, exhibitions and events. - Providing weekly metric reports to the client in line with KPIs. - Manage and develop a growing team of Sales Developers. - Identifying and cultivating new prospects. -Managing a portfolio of over 20 clients. Show less



Bank Millennium

• Banking
• 700 & Above Employee

• Customer Service Assistant

  • Feb 2000 - Apr 2005

  Responsible for supervising the day to day running and operations of the bank, whilst at the same time creating a professional, helpful and customer friendly environment. Duties: - Ensuring the smooth running of basic banking transactions. - Looking after the short term and long term funding requirements of business clients and individual customers. - Advising clients on mortgages and raising loans. - Building relationships with high net worth individuals. - Answering any financial and banking queries. - Contributing towards policy making. - Providing advice on investments. - Maintaining a professional image at all times. - Putting into effect new procedures and policies passed down from Head Office. - Handling customer queries face to face, over the phone or via correspondence. - Analysing financial reports. - Presenting information clearly to customers, work colleagues and third parties. - Representing the bank within the local community. - Verifying customer data to detect and identify financial fraud. - Opening new bank accounts for individuals and also companies. - Responsible for cash management. Show less