Experience

AKIN REALTY LLC
• United States
• 1 - 100 Employee
• Real Estate Broker

  • Aug 2022 - Present

MigWay, Inc
• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee
• Logistics Specialist

  • Mar 2019 - Present


American Income Life Insurance Company

• United States
• Insurance
• 700 & Above Employee

• Sales Supervisor

  • Dec 2018 - Mar 2019

• Insurance Agent

  • Sep 2018 - Dec 2018

  -Determine clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals.-explaining features of various products -Customize insurance programs to suit individual clients



Windstream Enterprise

• Telecommunications

• ERC Data Specialist 1

  • Oct 2016 - Jul 2018

  o Understanding of IP Networking including, IPV4, NAT, and sub-netting.o Able to efficiently use CLI in Cisco/Juniper products, configuring of BGP, MPLS routes, QoSo Responsible for maintaining end to end continuity on T1, Metro Ethernet, and other high capacity circuits.o Fundamental understanding of the OSI model and the ability to apply concepts while troubleshooting individual customer reports.

• ERC Transport Specialist I

  • Jan 2014 - Sep 2016

  -Responsible for analyzing, testing, isolating and repairing network issues: T1's/Transport issues, also help isolate issues related to Routing/Voice, Data and VoIP and CPE equipment. -Performs Customer Advocate duties while maintaining a positive and professional manner at all times, during high stress situations. Takes calls and provides status from and to customers on a regular basis.-Works in conjunction with internal and external to the company technicians/engineers to troubleshoot and resolve customer's issues.-Has direct interaction and escalates troubles internally and externally (LEC's and other carriers) on behalf of the customer.-Aided in floor support with call and ticket volume when needed

• ERC Specialist 1 Transport Outage tech

  • Dec 2014 - Nov 2015

  -Analyze and report network outages (T3's/EDGE network routers/5ESS swtich/Multiplexers) -Collect customer reports and counts and create parent ticket for the outage. Engage TNOC and report outages. Update customers via email blast with current/latest updates on the repairs being made on the current outage.



Global Linking Solutions, Charlotte, North Carolina

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Network Operations Center Technician

  • Oct 2012 - Oct 2013

  - Troubleshoot and manage Cisco Routers/Switches for business class customers on resolving network issues. Re-configure routers at customers request to allow better/extra connectivity - Take calls and provide updates to and from customers/ISP's and other service management groups on a regular basis. - Maintain a positive and professional manner at all times; during high streses situations. - Troubleshoot and manage Cisco Routers/Switches for business class customers on resolving network issues. Re-configure routers at customers request to allow better/extra connectivity - Take calls and provide updates to and from customers/ISP's and other service management groups on a regular basis. - Maintain a positive and professional manner at all times; during high streses situations.