Skyler Andrus

Onsite Support at i.t.NOW
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Contact Information
us****@****om
(386) 825-5501
Location
Payson, Utah, United States, US
Languages
  • English -
  • Spanish -
Skills

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Bio

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Credentials

  • CCNA
    Pearson VUE
    Apr, 2016
    - Nov, 2024
  • MCDST
    Microsoft

Experience

  • i.t.NOW
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Onsite Support
      • Dec 2022 - Present

      Drive to clients office locations and provide onsite technical support for all issues, from computer and networking setup/configuration/troubleshooting to software and Layer 8 Troubleshooting.

    • Tier 2 Technical Support Specialist
      • Jan 2022 - Dec 2022

    • Technical Support Specialist
      • Mar 2020 - Feb 2022

  • LogMeIn
    • United States
    • Software Development
    • 700 & Above Employee
    • First Response Engineer
      • Apr 2018 - Feb 2020

      A liaison between Customer facing departments and the Developer teams, for the purpose of identifying issues, and bugs, replicating them, and creating bug tickets for the developer teams. Then Following up with the affected teams to make sure information was passed both ways.

    • Technical Support Engineer
      • Apr 2015 - Apr 2018

      Answering customer's calls and resolving their issues in regards to their VOIP phones, network, call quality issues, outages, and router CLI configuration.

  • Bluehost
    • United States
    • Internet Publishing
    • 100 - 200 Employee
    • Technical Support Engineer
      • Feb 2013 - Apr 2015

      To quickly resolve any problems customers had with their webhosting website, backups etc. And to provide helpful recommendations pertaining to how to use the system or any additional products they might take advantage of. To quickly resolve any problems customers had with their webhosting website, backups etc. And to provide helpful recommendations pertaining to how to use the system or any additional products they might take advantage of.

Education

  • American Leadership Academy

Community

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