Experience

Domestic & General - Australia and New Zealand

• Australia
• Insurance
• 1 - 100 Employee

• Human Resources Advisor

  • Apr 2019 - Present

  I have currently delve into a career in Human Resources. Working in a team to support other areas of the business. Supporting our agents to senior management, answering queries around policies such as leavers, maternity and paternity leave. Supporting resources with the volume onboarding in the call centre and sending out documents and contracts for non agent rolls. Supporting with DSAR and ER matters.

• Customer Service Representative

  • Sep 2016 - Apr 2019

  Customer Support Representative/Complaints Handler. Calling taking each day in a variety of different shift patterns, supporting customers with any queries or concerns with their appliances. Offering great customer service. Handling complaints customers may have about service, trying to give them the best outcome possible.