Experience

CareLinx Nurse OnDemand

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Caregiver

  • Aug 2021 - Present

  Assist clients with ADLs, appointments, personal care management Assist clients with ADLs, appointments, personal care management



Livingston Hearing Aid Center

• United States
• Medical Device
• 1 - 100 Employee

• Inventory Coordinator

  • Jan 2021 - Aug 2021

  Keep documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery. Completed physical inventory counts each week. Recorded information, shortages and discrepancies to keep records current and accurate. Performed data entry and completed proper paperwork. Keep documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery. Completed physical inventory counts each week. Recorded information, shortages and discrepancies to keep records current and accurate. Performed data entry and completed proper paperwork.



Communication Service for the Deaf (CSD)

• United States
• Non-profit Organization Management
• 300 - 400 Employee

• Communications Assistant

  • Dec 2017 - Jan 2021

  Established and maintained relationships with mainstream, tech and trade news organizations and reporters to support communications objectives. Diagnose and document customer complaints by utilizing provided tools and asking diagnostic questions. Handled inbound contacts and provided customer service according to departmental policies and procedures. Implemented policies and guidelines that governed content accuracy and branding standards. Established and maintained relationships with mainstream, tech and trade news organizations and reporters to support communications objectives. Diagnose and document customer complaints by utilizing provided tools and asking diagnostic questions. Handled inbound contacts and provided customer service according to departmental policies and procedures. Implemented policies and guidelines that governed content accuracy and branding standards.



At Home Group Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Aug 2015 - Dec 2017

  Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Developed and actualized customer service initiatives to decrease wait times. Cultivated customer loyalty, promoted repeat customers and improved sales. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Improved customer satisfaction ratings by addressing issues and fostering timely resolution. Developed and actualized customer service initiatives to decrease wait times. Cultivated customer loyalty, promoted repeat customers and improved sales.