Experience

Ai-RGUS - No Camera Left Behind®

• United States
• Information Technology & Services
• 1 - 100 Employee

• Sales Representative

  • May 2023 - Present

  Outbound and inbound calls from cold and warm leads to set up an appointment with a trained professional to give an overview of the software and services. Outbound and inbound calls from cold and warm leads to set up an appointment with a trained professional to give an overview of the software and services.



Catapult Solutions Group

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Inbound/Outbound Sales Representative

  • Oct 2022 - May 2023

  I work as a contractor for Intuit selling Quickbook products B2B (small business desktop and cloud software products) from inbound chats and outbound calls. My current KPI's I am consistently hitting each month are as follows: Conversion rate from desktop software to online cloud product Percentage to quota/exceeding quota of sales (over 90k USD a month) Selling multiple products (accounting software and payroll/payments) in a sale. Average sale over 1k USD per chat sold. Duties include: Memorize detailed descriptions of products and what industries they can assist. Conducted proactive consultative needs analysis for new and existing customers, developing product solutions which met the needs of each customer. Provided quality customer service, providing requested information and resolving complaints. De-escalating angry customers and turning the situation into a sale. Achieved sales standards set for department by effectively communicating marketing campaigns and promotions to customers. Pipelining outbound calls for follow-ups to sales prospects. Sending invoices after purchases are made. Sending customers estimates of purchases and answering any questions they have about how the product. will benefit their company. Show less



Inovalon

• United States
• Software Development
• 700 & Above Employee

• Outbound Sales Representative

  • Feb 2022 - Sep 2022

  Selling (free) medical appointments/checkups with nurse practitioners to current insurance holders to make sure they are healthy and in good care. Trained in Apollo and Genesys. Duties include: Keep client confidentiality Placing 80-100 warm/cold outbound calls. Accepting inbound calls and answering any questions. Persuade insurance members to schedule their annual healthcare appointments. Confirming client information to prevent fraud/giving information out to the wrong person. Scheduling clients within the software while ensuring the member is aware of everything that will go on in the visit. Making sure to schedule providers within the distance and time limits given. Handle any upset members and transfer to correct department to help them. Show less



Slingshot by Pronto BPO

• United States
• Consumer Services
• 1 - 100 Employee

• Sales/Collections/Customer Service

  • Jan 2020 - Jan 2022

  Handling 80 - 100 inbound and outbound calls. Consistently meeting sales goals of over 70 new clients a month. Strong ability to sell products to customers on phone and close deals without having to meet them physically. Strong ability to work under pressure and perform multiple tasks effectively without being overwhelmed. Apply computer database in logging different sales data for current customers, as well as for saving new customer information. Expand all newly established phone sales territories. Ensure the development and maintenance of professional and mutually beneficial relationship with customers. Perform investigation on conformance issues and resolve them promptly. Show less



Resolute Bank

• Maumee, Ohio, United States

• Customer Service Representative

  • Jan 2019 - Oct 2019

  Answering 75-100 inbound calls from retail customers regarding their account balances, transaction history and any general inquiries. Worked with branch personnel as needed to resolve customer issues. Processed foreign currency transactions, offered other retail banking products and escalated calls as needed. Received numerous accolades for leadership and customer focus. Used Strong communication Problem resolution Effective listening and empathy. Answering 75-100 inbound calls from retail customers regarding their account balances, transaction history and any general inquiries. Worked with branch personnel as needed to resolve customer issues. Processed foreign currency transactions, offered other retail banking products and escalated calls as needed. Received numerous accolades for leadership and customer focus. Used Strong communication Problem resolution Effective listening and empathy.