Experience

SKIN & TONIC

• United Kingdom
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Sales Executive

  • Aug 2021 - Present

  Key Responsibilities: - Amazon Vendor beauty specialist.- New business development, key client relationships, and account management.- Attending trade exhibitions, in-store consumer events, and wider team meetings.- Reviewing sales performance, negotiating contracts, and creative briefs.- Leading sales with an education focus, by creating training resources and brand copy.- Customer service management, e-commerce, and product specialist.- Operational order workflow and production.- Liaising with cross-department teams to ensure alignment on deliverables and deadlines.



LUSH

• United Kingdom
• Personal Care Product Manufacturing
• 700 & Above Employee

• Store Supervisor

  • May 2019 - Aug 2021

  Key Responsibilities: - Leading from the front and demonstrating 5* customer experience.- Drive sales through understanding and analysing business drivers and KPIs.- Providing regular learning, coaching, and reviews for the team.- Ensuring all company-wide procedures and policies are maintained.- Visual Merchandising, stock control, forecasting, and operational costing. - Contributing to the vision of the shop, identifying and acting on business growth opportunities.

• Product and Brand Training Supervisor

  • Feb 2017 - May 2019

  Key Responsibilities: - Leading from the front and demonstrating 5* customer experience.- Utilise the check-ins and daily focuses to support the team and the success of the business. - Through careful planning and analysis, creating engaging and diverse training workshops, sessions, and materials that will appeal to all learning styles. - Deliver regular and consistent targeted training for all staff.- Provide clear and consistent feedback to the team on their delivery of the steps of customer experience, usage of their product knowledge, and representation of the brand.- Keep the development of the team at the forefront of your mind.- Attend, and engage with wider brand communication and events.- Contributing to the vision of the shop, identifying and acting on business growth opportunities.

• Sales Associate

  • Aug 2014 - Feb 2017

  Key Responsibilities:- Being passionate about the products and the values behind them.- Ensuring ethics and brand ethos are communicated to customers.- Working in a varied and fast-paced environment.- Confident in providing a 5* customer experience including demonstrating products to customers.- Working well as part of a team, including receiving regular feedback to enable development.