Sumudu (Simma) Kularatna
Business Development Director at Interact Contact Centres- Claim this Profile
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Bio
Francisco Mahfuz
Simma and I were at BPS together, and working with her is one of my best memories of my time there. She was always a consummate professional: confident, focused and competent when on the job, and personally a ray of sunshine to spend time with. There's a lot of stress and pressure in call centres, and I can say with no exaggeration that my interactions with her were always one of the highlights of my day. I found Simma really easy to work with. She is driven and passionate about the industry and works hard to crush any myths that come with sales and contact centres. She is genuine and talks like a real human being. Clients loved her and always felt at ease with her, which made my job a lot easier in turn. I'd have no hesitation recommending her as a business developer, account manager or all-round delightful human being.
Humphrey Davis
Simma is a dedicated and hugely knowledgeable BDM who understands the balance between offering helpful insight into the services BPS offer whilst giving the space to understand and evaluate. I have always found Simma to be willing to go the "extra mile" to deliver the right solution for the right project, often when this takes BPS and myself into innovative ways of working together. Simma provides constructive and thorough thinking to outsourcing issues and is a first
Francisco Mahfuz
Simma and I were at BPS together, and working with her is one of my best memories of my time there. She was always a consummate professional: confident, focused and competent when on the job, and personally a ray of sunshine to spend time with. There's a lot of stress and pressure in call centres, and I can say with no exaggeration that my interactions with her were always one of the highlights of my day. I found Simma really easy to work with. She is driven and passionate about the industry and works hard to crush any myths that come with sales and contact centres. She is genuine and talks like a real human being. Clients loved her and always felt at ease with her, which made my job a lot easier in turn. I'd have no hesitation recommending her as a business developer, account manager or all-round delightful human being.
Humphrey Davis
Simma is a dedicated and hugely knowledgeable BDM who understands the balance between offering helpful insight into the services BPS offer whilst giving the space to understand and evaluate. I have always found Simma to be willing to go the "extra mile" to deliver the right solution for the right project, often when this takes BPS and myself into innovative ways of working together. Simma provides constructive and thorough thinking to outsourcing issues and is a first
Francisco Mahfuz
Simma and I were at BPS together, and working with her is one of my best memories of my time there. She was always a consummate professional: confident, focused and competent when on the job, and personally a ray of sunshine to spend time with. There's a lot of stress and pressure in call centres, and I can say with no exaggeration that my interactions with her were always one of the highlights of my day. I found Simma really easy to work with. She is driven and passionate about the industry and works hard to crush any myths that come with sales and contact centres. She is genuine and talks like a real human being. Clients loved her and always felt at ease with her, which made my job a lot easier in turn. I'd have no hesitation recommending her as a business developer, account manager or all-round delightful human being.
Humphrey Davis
Simma is a dedicated and hugely knowledgeable BDM who understands the balance between offering helpful insight into the services BPS offer whilst giving the space to understand and evaluate. I have always found Simma to be willing to go the "extra mile" to deliver the right solution for the right project, often when this takes BPS and myself into innovative ways of working together. Simma provides constructive and thorough thinking to outsourcing issues and is a first
Francisco Mahfuz
Simma and I were at BPS together, and working with her is one of my best memories of my time there. She was always a consummate professional: confident, focused and competent when on the job, and personally a ray of sunshine to spend time with. There's a lot of stress and pressure in call centres, and I can say with no exaggeration that my interactions with her were always one of the highlights of my day. I found Simma really easy to work with. She is driven and passionate about the industry and works hard to crush any myths that come with sales and contact centres. She is genuine and talks like a real human being. Clients loved her and always felt at ease with her, which made my job a lot easier in turn. I'd have no hesitation recommending her as a business developer, account manager or all-round delightful human being.
Humphrey Davis
Simma is a dedicated and hugely knowledgeable BDM who understands the balance between offering helpful insight into the services BPS offer whilst giving the space to understand and evaluate. I have always found Simma to be willing to go the "extra mile" to deliver the right solution for the right project, often when this takes BPS and myself into innovative ways of working together. Simma provides constructive and thorough thinking to outsourcing issues and is a first
Experience
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Interact Contact Centres
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United Kingdom
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Business Development Director
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Oct 2019 - Present
Building exciting new partnerships for Interact CC. I help businesses who want to grow their customer base and/or achieve better customer/brand awareness and interaction through outsourcing via the most appropriate channels. I work with my clients to come up with honest, intelligent and innovative outsourced campaigns to achieve their business goals. If you are a business interested in doing any of the above, get in touch - INTERACT with us! (See what I did there)!!! Building exciting new partnerships for Interact CC. I help businesses who want to grow their customer base and/or achieve better customer/brand awareness and interaction through outsourcing via the most appropriate channels. I work with my clients to come up with honest, intelligent and innovative outsourced campaigns to achieve their business goals. If you are a business interested in doing any of the above, get in touch - INTERACT with us! (See what I did there)!!!
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Teleperformance
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Business Development Manager
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Apr 2009 - May 2010
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BPS Contact Centre Services
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Outsourcing/Offshoring
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1 - 100 Employee
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Business Development Manager
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Aug 2008 - Apr 2009
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Account Manager
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Feb 2005 - Aug 2008
Responsible for identifying and bringing in new business either via existing clients or new clients.
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Team Manager
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Oct 2003 - Jan 2005
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Telesales Specialist
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May 2001 - Sep 2003
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Alpha Telecom
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United States
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Telecommunications
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1 - 100 Employee
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Senior Customer Service Advisor
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2000 - 2002
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Education
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2001 - 2004
Goldsmiths College, U. of London
Psychology BSc -
1998 - 2001
Graveney Sixth Form College
A Levels, Physics, Maths, Chemistry, Psychology
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