Application Analyst

• Jul 2020 - Present

Responsible for maintaining, managing, and user support for the campus learning management system. Also responsible for assisting in the development, implementation and support for integrations between the LMS (Canvas) and other software such as the campus ERP and third party systems.• Supporting the mission and vision of Arkansas State University-Beebe and demonstrate the competencies as defined for this position.• Technical development for the enterprise systems (Self-Service Banner - Human Resources, Financial Aid, Student, Finance, Advancement), Degree Works, Banner Workflow, EPAF, custom code, etc.; maintain documentation to ensure continuity of services, especially for any custom or localized services.• Support and maintenance of the College's LDAP servers and related applications• Support and maintain the College's identity management and account provisioning system(s). Work closely with System Administrator(s) and DBA to maintain high level of availability.• Support and maintain the College's single sign-on applications.• Attending various meetings and serving on one or more technical teams in direct support of the applications/module(s) assigned to the position. This may include team meetings with Banner users or the ITS department, technical training either during implementations or through professional development opportunities. There are times when this may require overnight travel either by car or air.• Supporting clients with troubleshooting day to day issues related to relevant systems, communicating with technical support orally and in writing, monitor Ellucian and other listservs and support documentation for information on new releases and other support issues.

TeamDynamix Administrator

• Jun 2020 - Present

• Offer first-class customer service conducive to ongoing customer satisfaction; monitor the ITS Helpdesk phone line, responding to calls, creating tickets and resolving Tier 3 matters in a comprehensive manner• Respond readily to incidents, requests, concerns, changes and projects using TeamDynamix ITSM; reply to and resolve standard service request according to specified SLA targets• Develop, implement, monitor, maintain and revise the Manage Engine TeamDynamix for the entire ASUB System inclusive of Searcy, Beebe, Heber and LRAFB. Develop and Implement for 7 other universities within the ASU System.Note: Our institution switched from Service Desk Plus to TeamDynamix in December 2021 so I have about 18 months experience managing Service Desk Plus.

Learning Management System Administrator

• Jun 2004 - Present

Maintain LMS servers, build and develop online course shells, and provide technical support for on-line classes to both instructors and students. Troubleshoot and maintain PC’s & printers in computer labs, offices, and classroom. Operate video conferencing equipment to send and receive synchronous distance education classes. Maintain equipment, trouble-shoot on-site and off-site connections when necessary. Occasionally on-call duty as well as some nights and weekends. Conduct training session in equipment use for faculty, staff and students. Provide technical assistance to users as needed before and during classes. Assist in the development of training manuals and policies. WebCT 4: 2004-2006WebCT 6: 2006-2009Blackboard: 2009-2018Canvas: 2018-Present

Private Investigator

• Aug 2000 - 2003

Investigated Insurance Fraud. Duties included; Conducting surveillance, Checking Criminal and Civil records, and interviewing subjects. Investigated Insurance Fraud. Duties included; Conducting surveillance, Checking Criminal and Civil records, and interviewing subjects.

Deputy

• Mar 2000 - Aug 2000

Duties included: Maintain order, enforce laws and ordinances, and protect life and property in an assigned patrol district. Perform combination of following duties: patrol a specific area on foot or in a vehicle; direct traffic; issue traffic summonses; investigate accidents; apprehend and arrest suspects, or serve legal processes of courts. Duties included: Maintain order, enforce laws and ordinances, and protect life and property in an assigned patrol district. Perform combination of following duties: patrol a specific area on foot or in a vehicle; direct traffic; issue traffic summonses; investigate accidents; apprehend and arrest suspects, or serve legal processes of courts.

Patrol Sergeant

• Aug 1996 - Mar 2000

Responsibilities included: Supervise and coordinate activities of members of police force. Maintain all vehicle maintenance records; maintain upkeep, supplies, and records to the BAC. General duties included: Maintain order, enforce laws and ordinances, and protect life and property in an assigned patrol district. Perform combination of following duties: patrol a specific area on foot or in a vehicle; direct traffic; issue traffic summonses; investigate accidents; apprehend and arrest suspects, or serve legal processes of courts.

Patrolman

• Oct 1994 - Aug 1996

General duties included: Maintain order, enforce laws and ordinances, and protect life and property in an assigned patrol district. Perform combination of following duties: patrol a specific area on foot or in a vehicle; direct traffic; issue traffic summonses; investigate accidents; apprehend and arrest suspects, or serve legal processes of courts. General duties included: Maintain order, enforce laws and ordinances, and protect life and property in an assigned patrol district. Perform combination of following duties: patrol a specific area on foot or in a vehicle; direct traffic; issue traffic summonses; investigate accidents; apprehend and arrest suspects, or serve legal processes of courts.

Military Police Officer

• Jul 1989 - Jul 1995