Steen Knudsen
Partner at MetierWestergaard A/S- Claim this Profile
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English Full professional proficiency
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Danish Native or bilingual proficiency
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German Elementary proficiency
Topline Score
Bio
LinkedIn User
In addition to being knowledge-savvy in his many areas of interest, the human element is never forgotten by Steen. Steen is open and honest in his communication with team members and colleagues and sincerely cares about their wellbeing. While he always had a helpful suggestion up his sleeve, Steen empowers his team to make their own decisions and create their own autonomy. In my opinion, this sagacity, combined with Steen’s ability to balance distinct disciplinary areas in the team, established a compelling and sincere team culture amongst equals. It was my pleasure to work with Steen, and I look forward to our paths crossing again.
Henrik Møller Marcussen
Steen was my manager in the Service Management Office at JN Data. He is a skilled professional with extraordinary talent in relations. He seems to know everyone and everything that is going on, which - in combination with his rare ability to actually listen - makes him popular whether people seek coaching or leadership. His devotion to modern management and agile principles is unquestionable; involving is as natural to him as breathing, so he will always achieve inward thinking, balance in considerations and true value for customers. In short, Steen offers personal qualities that will inspire trust, motivation, and improvements in any team. It has been my honour and privilige to work with him.
LinkedIn User
In addition to being knowledge-savvy in his many areas of interest, the human element is never forgotten by Steen. Steen is open and honest in his communication with team members and colleagues and sincerely cares about their wellbeing. While he always had a helpful suggestion up his sleeve, Steen empowers his team to make their own decisions and create their own autonomy. In my opinion, this sagacity, combined with Steen’s ability to balance distinct disciplinary areas in the team, established a compelling and sincere team culture amongst equals. It was my pleasure to work with Steen, and I look forward to our paths crossing again.
Henrik Møller Marcussen
Steen was my manager in the Service Management Office at JN Data. He is a skilled professional with extraordinary talent in relations. He seems to know everyone and everything that is going on, which - in combination with his rare ability to actually listen - makes him popular whether people seek coaching or leadership. His devotion to modern management and agile principles is unquestionable; involving is as natural to him as breathing, so he will always achieve inward thinking, balance in considerations and true value for customers. In short, Steen offers personal qualities that will inspire trust, motivation, and improvements in any team. It has been my honour and privilige to work with him.
LinkedIn User
In addition to being knowledge-savvy in his many areas of interest, the human element is never forgotten by Steen. Steen is open and honest in his communication with team members and colleagues and sincerely cares about their wellbeing. While he always had a helpful suggestion up his sleeve, Steen empowers his team to make their own decisions and create their own autonomy. In my opinion, this sagacity, combined with Steen’s ability to balance distinct disciplinary areas in the team, established a compelling and sincere team culture amongst equals. It was my pleasure to work with Steen, and I look forward to our paths crossing again.
Henrik Møller Marcussen
Steen was my manager in the Service Management Office at JN Data. He is a skilled professional with extraordinary talent in relations. He seems to know everyone and everything that is going on, which - in combination with his rare ability to actually listen - makes him popular whether people seek coaching or leadership. His devotion to modern management and agile principles is unquestionable; involving is as natural to him as breathing, so he will always achieve inward thinking, balance in considerations and true value for customers. In short, Steen offers personal qualities that will inspire trust, motivation, and improvements in any team. It has been my honour and privilige to work with him.
LinkedIn User
In addition to being knowledge-savvy in his many areas of interest, the human element is never forgotten by Steen. Steen is open and honest in his communication with team members and colleagues and sincerely cares about their wellbeing. While he always had a helpful suggestion up his sleeve, Steen empowers his team to make their own decisions and create their own autonomy. In my opinion, this sagacity, combined with Steen’s ability to balance distinct disciplinary areas in the team, established a compelling and sincere team culture amongst equals. It was my pleasure to work with Steen, and I look forward to our paths crossing again.
Henrik Møller Marcussen
Steen was my manager in the Service Management Office at JN Data. He is a skilled professional with extraordinary talent in relations. He seems to know everyone and everything that is going on, which - in combination with his rare ability to actually listen - makes him popular whether people seek coaching or leadership. His devotion to modern management and agile principles is unquestionable; involving is as natural to him as breathing, so he will always achieve inward thinking, balance in considerations and true value for customers. In short, Steen offers personal qualities that will inspire trust, motivation, and improvements in any team. It has been my honour and privilige to work with him.
Credentials
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Half Double Foundation
APMG InternationalMay, 2021- Nov, 2024 -
Certified SAFe® 5 Agilist
Scaled Agile, Inc.Nov, 2020- Nov, 2024 -
Certified SAFe® 5 Product Owner/Product Manager
Scaled Agile, Inc.Oct, 2020- Nov, 2024 -
ITIL4 Managing Professional
PeopleCertMay, 2020- Nov, 2024 -
ITIL 4 Foundation
PeopleCertSep, 2019- Nov, 2024 -
Lean Foundation - IT processes
Dansk ITMar, 2011- Nov, 2024 -
ITIL V3 Intermediate - Operational Support and Analysis
APM GroupApr, 2009- Nov, 2024 -
ITIL V3 Intermediate - Planning, Protection, and Optimization
APM GroupApr, 2009- Nov, 2024 -
ITIL V3 Intermediate - Release, Control and Validation
APG GroupApr, 2009- Nov, 2024 -
ITIL V3 Intermediate - Service Offerings and Agreements
APM GroupApr, 2009- Nov, 2024 -
ITIL V3 Intermediate - Service Operation
APM GroupApr, 2009- Nov, 2024 -
ITIL V3 Expert in IT Service Management
APM GroupNov, 2008- Nov, 2024 -
ITIL V3 Managers Bridge
APM GroupMar, 2008- Nov, 2024 -
PRINCE2 Approved Trainer
APM GroupMar, 2008- Nov, 2024 -
ISO/IEC 20000 Consultant Certificate
itSMF UKMar, 2007- Nov, 2024 -
Apollo13 - an ITSM case experience - Certified Trainer
Gaming WorksApr, 2006- Nov, 2024 -
CobiT Foundation Certificate
ISACA and ITGINov, 2005- Nov, 2024 -
PRINCE2 Registered Practitioner
APM GroupOct, 2005- Nov, 2024 -
PRINCE2 Foundation
APM GroupApr, 2005- Nov, 2024 -
Manager's Certificate in IT Service Management
ISEBJul, 2004- Nov, 2024 -
Foundation Certificate in IT Service Management
ISEBJun, 2003- Nov, 2024 -
PRINCE2 Agile® Foundation & Practitioner
PeopleCertJan, 2020- Nov, 2024 -
PRINCE2® 2017 Practitioner
PeopleCertOct, 2019- Nov, 2024
Experience
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MetierWestergaard A/S
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Denmark
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Business Consulting and Services
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1 - 100 Employee
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Partner
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Jan 2023 - Present
Management consulting and training within: Portfolio, Program and Project Management: Agile ways of working; Service Management. Transformation, strategy, tailoring of methods and processes, implementation, change management, ITIL, PRINCE2, Scrum, SAFe.
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Senior Management Consultant and Trainer
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Mar 2020 - Jan 2023
Consultancy and training within Portfolio, Program and Project Management. Implementation of PPM Systems. Business Development.
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ITprocesteamet
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Denmark, Køge
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Owner and partner
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Sep 2008 - Jan 2023
IT Service Management and Project Management training based on ITIL and PRINCE2. IT Service Management and Project Management training based on ITIL and PRINCE2.
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Danish Technological Institute
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Denmark
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Research
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700 & Above Employee
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Prince2 Trainer
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May 2017 - Apr 2020
Delivering accredited Prince2 Training Delivering accredited Prince2 Training
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JN Data
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Denmark
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IT Services and IT Consulting
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700 & Above Employee
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Head of Department, Service Management Office
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May 2015 - Mar 2020
Head of department responsible for:- Ensuring Services are defined and implemented and supported by effective and efficient processes- Process Management- Service Portfolio Management and Service Catalog Management- ITSM Tool selection and implementation- Document Management- Governance
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Business Change Manager / Benefit Realization Manager
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Aug 2014 - Apr 2015
Working with JN Data Strategic Programmes. Responsible for identifying and defining benefits, necessary program and project deliveries and necessary business changes. Responsible for assigning ownership for specific benefit profiles to stakeholders and following up on these. Responsible for benefit realization in collaboration with owners of benefit profiles.
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Head of Department, Change & Problem Management, Service Level Reporting
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Oct 2012 - Apr 2015
The department is responsible for Change and Problem Management across all technical platforms and all customers and for Service Level Reporting to all customers. The department is also responsible for further development of good practice in the three areas.
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Project Portfolio Manager & Process Consultant
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Aug 2011 - Oct 2012
Project Portfolio Manager for the strategic portfolio Effective processes. JN Data has more than doubled the number of employees, number of customers and the volume of operations through new contracts. The portfolio contains projects and activities aiming to create a new and integrated JN Data and to optimize processes leading to cost reductions and efficient and flexible use of human resources. Process Consultant: facilitating the development and redesign of especially IT Service Management processes but also other kind of IT and business processes. Show less
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Transformation Manager
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Feb 2010 - Sep 2011
Transformation Manager responsible for the program initiative "Effective processes" covering aspects such as: Governance, architecture, ITSM processes, PPM processes, other processes and procedures, customer relations etc.The transformation team has two primary responsibilities:- Successful integration of close to 200 employees from BEC and integration of BEC's IT Operation and IT Infrastructure and from 2012 SDC's IT Operation and IT Infrastructure and from 2013 Bankdata's IT Operation and IT Infrastructure and a number of Bankdata employees- Ensure cost reductions as part of the integration process Show less
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EPM Group
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Denmark
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Business Consulting and Services
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1 - 100 Employee
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Partner
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Sep 2008 - May 2017
PRINCE2(TM) Trainer PRINCE2(TM) Trainer
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BEC Financial Technologies
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Denmark
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IT Services and IT Consulting
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700 & Above Employee
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Service Manager / Process Owner - Support Process
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Sep 2008 - May 2010
Service Manager / Process Owner for BEC's Support Process covering Incident Management etc. Service Manager / Process Owner for BEC's Support Process covering Incident Management etc.
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MetierWestergaard A/S
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Denmark
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Business Consulting and Services
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1 - 100 Employee
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Chief Consultant
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Jan 2008 - Sep 2008
Operational responsibility for a team of management consultants. Responsible for Project Portfolio and Pipeline Management. Responsible for following up on and delivering budget. Working with company strategy for continual development of professional skill sets for consultants. Working on strategic innovation and development of new concepts and techniques.Still doing Service Management and IT Governance projects, Project Management work and consultancy in these areas.
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Project Portfolio Manager and Management Consultant
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Jan 2007 - Jan 2008
Responsible for overseeing projects with all customers. Ensuring use of quality project management methods (PRINCE2-based). Responsible for project quality management. Coordination of all development projects.Still doing Service Management projects, project management, consultancy etc.
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Management Consultant
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Oct 2003 - Jan 2007
ITIL and Knowledge Management solutions. Benchmarking of IT support and IT Operations. Project Management.
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Danish Immigration Service
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Government Administration
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1 - 100 Employee
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Help Desk Manager
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Feb 2002 - Oct 2003
Responsibility for developing a centralized Help Desk - processes, organization, technology etc. Running Help Desk. Support. Miscellaneous Project Management tasks. XML Schema development. Responsibility for developing a centralized Help Desk - processes, organization, technology etc. Running Help Desk. Support. Miscellaneous Project Management tasks. XML Schema development.
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Education
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Copenhagen University
Master, International History, English