Steen Knudsen

Partner at MetierWestergaard A/S
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Contact Information
us****@****om
(386) 825-5501
Location
Zealand, Denmark, DK
Languages
  • English Full professional proficiency
  • Danish Native or bilingual proficiency
  • German Elementary proficiency

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In addition to being knowledge-savvy in his many areas of interest, the human element is never forgotten by Steen. Steen is open and honest in his communication with team members and colleagues and sincerely cares about their wellbeing. While he always had a helpful suggestion up his sleeve, Steen empowers his team to make their own decisions and create their own autonomy. In my opinion, this sagacity, combined with Steen’s ability to balance distinct disciplinary areas in the team, established a compelling and sincere team culture amongst equals. It was my pleasure to work with Steen, and I look forward to our paths crossing again.

Henrik Møller Marcussen

Steen was my manager in the Service Management Office at JN Data. He is a skilled professional with extraordinary talent in relations. He seems to know everyone and everything that is going on, which - in combination with his rare ability to actually listen - makes him popular whether people seek coaching or leadership. His devotion to modern management and agile principles is unquestionable; involving is as natural to him as breathing, so he will always achieve inward thinking, balance in considerations and true value for customers. In short, Steen offers personal qualities that will inspire trust, motivation, and improvements in any team. It has been my honour and privilige to work with him.

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Credentials

  • Half Double Foundation
    APMG International
    May, 2021
    - Nov, 2024
  • Certified SAFe® 5 Agilist
    Scaled Agile, Inc.
    Nov, 2020
    - Nov, 2024
  • Certified SAFe® 5 Product Owner/Product Manager
    Scaled Agile, Inc.
    Oct, 2020
    - Nov, 2024
  • ITIL4 Managing Professional
    PeopleCert
    May, 2020
    - Nov, 2024
  • ITIL 4 Foundation
    PeopleCert
    Sep, 2019
    - Nov, 2024
  • Lean Foundation - IT processes
    Dansk IT
    Mar, 2011
    - Nov, 2024
  • ITIL V3 Intermediate - Operational Support and Analysis
    APM Group
    Apr, 2009
    - Nov, 2024
  • ITIL V3 Intermediate - Planning, Protection, and Optimization
    APM Group
    Apr, 2009
    - Nov, 2024
  • ITIL V3 Intermediate - Release, Control and Validation
    APG Group
    Apr, 2009
    - Nov, 2024
  • ITIL V3 Intermediate - Service Offerings and Agreements
    APM Group
    Apr, 2009
    - Nov, 2024
  • ITIL V3 Intermediate - Service Operation
    APM Group
    Apr, 2009
    - Nov, 2024
  • ITIL V3 Expert in IT Service Management
    APM Group
    Nov, 2008
    - Nov, 2024
  • ITIL V3 Managers Bridge
    APM Group
    Mar, 2008
    - Nov, 2024
  • PRINCE2 Approved Trainer
    APM Group
    Mar, 2008
    - Nov, 2024
  • ISO/IEC 20000 Consultant Certificate
    itSMF UK
    Mar, 2007
    - Nov, 2024
  • Apollo13 - an ITSM case experience - Certified Trainer
    Gaming Works
    Apr, 2006
    - Nov, 2024
  • CobiT Foundation Certificate
    ISACA and ITGI
    Nov, 2005
    - Nov, 2024
  • PRINCE2 Registered Practitioner
    APM Group
    Oct, 2005
    - Nov, 2024
  • PRINCE2 Foundation
    APM Group
    Apr, 2005
    - Nov, 2024
  • Manager's Certificate in IT Service Management
    ISEB
    Jul, 2004
    - Nov, 2024
  • Foundation Certificate in IT Service Management
    ISEB
    Jun, 2003
    - Nov, 2024
  • PRINCE2 Agile® Foundation & Practitioner
    PeopleCert
    Jan, 2020
    - Nov, 2024
  • PRINCE2® 2017 Practitioner
    PeopleCert
    Oct, 2019
    - Nov, 2024

Experience

    • Denmark
    • Business Consulting and Services
    • 1 - 100 Employee
    • Partner
      • Jan 2023 - Present

      Management consulting and training within: Portfolio, Program and Project Management: Agile ways of working; Service Management. Transformation, strategy, tailoring of methods and processes, implementation, change management, ITIL, PRINCE2, Scrum, SAFe.

    • Senior Management Consultant and Trainer
      • Mar 2020 - Jan 2023

      Consultancy and training within Portfolio, Program and Project Management. Implementation of PPM Systems. Business Development.

  • ITprocesteamet
    • Denmark, Køge
    • Owner and partner
      • Sep 2008 - Jan 2023

      IT Service Management and Project Management training based on ITIL and PRINCE2. IT Service Management and Project Management training based on ITIL and PRINCE2.

    • Denmark
    • Research
    • 700 & Above Employee
    • Prince2 Trainer
      • May 2017 - Apr 2020

      Delivering accredited Prince2 Training Delivering accredited Prince2 Training

    • Denmark
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Head of Department, Service Management Office
      • May 2015 - Mar 2020

      Head of department responsible for:- Ensuring Services are defined and implemented and supported by effective and efficient processes- Process Management- Service Portfolio Management and Service Catalog Management- ITSM Tool selection and implementation- Document Management- Governance

    • Business Change Manager / Benefit Realization Manager
      • Aug 2014 - Apr 2015

      Working with JN Data Strategic Programmes. Responsible for identifying and defining benefits, necessary program and project deliveries and necessary business changes. Responsible for assigning ownership for specific benefit profiles to stakeholders and following up on these. Responsible for benefit realization in collaboration with owners of benefit profiles.

    • Head of Department, Change & Problem Management, Service Level Reporting
      • Oct 2012 - Apr 2015

      The department is responsible for Change and Problem Management across all technical platforms and all customers and for Service Level Reporting to all customers. The department is also responsible for further development of good practice in the three areas.

    • Project Portfolio Manager & Process Consultant
      • Aug 2011 - Oct 2012

      Project Portfolio Manager for the strategic portfolio Effective processes. JN Data has more than doubled the number of employees, number of customers and the volume of operations through new contracts. The portfolio contains projects and activities aiming to create a new and integrated JN Data and to optimize processes leading to cost reductions and efficient and flexible use of human resources. Process Consultant: facilitating the development and redesign of especially IT Service Management processes but also other kind of IT and business processes. Show less

    • Transformation Manager
      • Feb 2010 - Sep 2011

      Transformation Manager responsible for the program initiative "Effective processes" covering aspects such as: Governance, architecture, ITSM processes, PPM processes, other processes and procedures, customer relations etc.The transformation team has two primary responsibilities:- Successful integration of close to 200 employees from BEC and integration of BEC's IT Operation and IT Infrastructure and from 2012 SDC's IT Operation and IT Infrastructure and from 2013 Bankdata's IT Operation and IT Infrastructure and a number of Bankdata employees- Ensure cost reductions as part of the integration process Show less

    • Denmark
    • Business Consulting and Services
    • 1 - 100 Employee
    • Partner
      • Sep 2008 - May 2017

      PRINCE2(TM) Trainer PRINCE2(TM) Trainer

    • Denmark
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Service Manager / Process Owner - Support Process
      • Sep 2008 - May 2010

      Service Manager / Process Owner for BEC's Support Process covering Incident Management etc. Service Manager / Process Owner for BEC's Support Process covering Incident Management etc.

    • Denmark
    • Business Consulting and Services
    • 1 - 100 Employee
    • Chief Consultant
      • Jan 2008 - Sep 2008

      Operational responsibility for a team of management consultants. Responsible for Project Portfolio and Pipeline Management. Responsible for following up on and delivering budget. Working with company strategy for continual development of professional skill sets for consultants. Working on strategic innovation and development of new concepts and techniques.Still doing Service Management and IT Governance projects, Project Management work and consultancy in these areas.

    • Project Portfolio Manager and Management Consultant
      • Jan 2007 - Jan 2008

      Responsible for overseeing projects with all customers. Ensuring use of quality project management methods (PRINCE2-based). Responsible for project quality management. Coordination of all development projects.Still doing Service Management projects, project management, consultancy etc.

    • Management Consultant
      • Oct 2003 - Jan 2007

      ITIL and Knowledge Management solutions. Benchmarking of IT support and IT Operations. Project Management.

    • Government Administration
    • 1 - 100 Employee
    • Help Desk Manager
      • Feb 2002 - Oct 2003

      Responsibility for developing a centralized Help Desk - processes, organization, technology etc. Running Help Desk. Support. Miscellaneous Project Management tasks. XML Schema development. Responsibility for developing a centralized Help Desk - processes, organization, technology etc. Running Help Desk. Support. Miscellaneous Project Management tasks. XML Schema development.

Education

  • Copenhagen University
    Master, International History, English
    1994 - 2001

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