Sendhil Kumar
Manager - Customer Sucess India at Trellix- Claim this Profile
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Bio
Yezhil Lakshmanan
I have known & worked with Sendhil now for over four years at Envestnet Yodlee and Sendhil manages our International business. He is a very astute professional with commendable analytical skills. He is a calm and polite person. He has astonishing Leadership abilities like the right questions to ask, identifying the right resources for a project/team. He has the ability to bring even abstract elements into discernible form and provide analysis to evaluate an effective solution. His team review scores have proved him to be an effective Team Leader too. He is always a great asset to any team
Avinash Gaurishankar
Sendhil is a great guy to work with. All the managers in the team are very comfortable when Sendhil handles any issue related to their clients. He seamlessly manages multiple clients at a time. Very good at time and people management. He successfully manages the NSR (a critical process) process for the team. His co-ordination and call management skills are outstanding. Because of the above skills he is selected for the first on-site visit from the team. As I write this recommendation Sendhil is in Canada training and providing support to client's call center teams. For the people who do not know, Sendhil is a very good singer and guitar player. He is an active member at Yodlee Music club. He is certainly an asset to any organization. I would always recommend him. Great going Sendhil and wish you all the very best for your future.
Yezhil Lakshmanan
I have known & worked with Sendhil now for over four years at Envestnet Yodlee and Sendhil manages our International business. He is a very astute professional with commendable analytical skills. He is a calm and polite person. He has astonishing Leadership abilities like the right questions to ask, identifying the right resources for a project/team. He has the ability to bring even abstract elements into discernible form and provide analysis to evaluate an effective solution. His team review scores have proved him to be an effective Team Leader too. He is always a great asset to any team
Avinash Gaurishankar
Sendhil is a great guy to work with. All the managers in the team are very comfortable when Sendhil handles any issue related to their clients. He seamlessly manages multiple clients at a time. Very good at time and people management. He successfully manages the NSR (a critical process) process for the team. His co-ordination and call management skills are outstanding. Because of the above skills he is selected for the first on-site visit from the team. As I write this recommendation Sendhil is in Canada training and providing support to client's call center teams. For the people who do not know, Sendhil is a very good singer and guitar player. He is an active member at Yodlee Music club. He is certainly an asset to any organization. I would always recommend him. Great going Sendhil and wish you all the very best for your future.
Yezhil Lakshmanan
I have known & worked with Sendhil now for over four years at Envestnet Yodlee and Sendhil manages our International business. He is a very astute professional with commendable analytical skills. He is a calm and polite person. He has astonishing Leadership abilities like the right questions to ask, identifying the right resources for a project/team. He has the ability to bring even abstract elements into discernible form and provide analysis to evaluate an effective solution. His team review scores have proved him to be an effective Team Leader too. He is always a great asset to any team
Avinash Gaurishankar
Sendhil is a great guy to work with. All the managers in the team are very comfortable when Sendhil handles any issue related to their clients. He seamlessly manages multiple clients at a time. Very good at time and people management. He successfully manages the NSR (a critical process) process for the team. His co-ordination and call management skills are outstanding. Because of the above skills he is selected for the first on-site visit from the team. As I write this recommendation Sendhil is in Canada training and providing support to client's call center teams. For the people who do not know, Sendhil is a very good singer and guitar player. He is an active member at Yodlee Music club. He is certainly an asset to any organization. I would always recommend him. Great going Sendhil and wish you all the very best for your future.
Yezhil Lakshmanan
I have known & worked with Sendhil now for over four years at Envestnet Yodlee and Sendhil manages our International business. He is a very astute professional with commendable analytical skills. He is a calm and polite person. He has astonishing Leadership abilities like the right questions to ask, identifying the right resources for a project/team. He has the ability to bring even abstract elements into discernible form and provide analysis to evaluate an effective solution. His team review scores have proved him to be an effective Team Leader too. He is always a great asset to any team
Avinash Gaurishankar
Sendhil is a great guy to work with. All the managers in the team are very comfortable when Sendhil handles any issue related to their clients. He seamlessly manages multiple clients at a time. Very good at time and people management. He successfully manages the NSR (a critical process) process for the team. His co-ordination and call management skills are outstanding. Because of the above skills he is selected for the first on-site visit from the team. As I write this recommendation Sendhil is in Canada training and providing support to client's call center teams. For the people who do not know, Sendhil is a very good singer and guitar player. He is an active member at Yodlee Music club. He is certainly an asset to any organization. I would always recommend him. Great going Sendhil and wish you all the very best for your future.
Experience
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Trellix
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United States
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Computer and Network Security
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700 & Above Employee
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Manager - Customer Sucess India
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May 2022 - Present
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Manager - Customer Success India
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May 2022 - May 2022
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McAfee
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United States
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Computer and Network Security
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700 & Above Employee
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Customer Success Manager
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May 2020 - Present
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Envestnet | Yodlee India
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United States
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Software Development
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400 - 500 Employee
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Manager - Strategic Accounts at Yodlee Infotech Pvt Ltd.
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Feb 2018 - May 2020
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Senior Technical Account Manager
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Jun 2013 - May 2020
10+ years of experience in Client Relationship Management, Project Management and Coordination. Resourceful at maintaining relationships with clients to achieve quality product and service norms by resolving product related critical issues. Fully experienced in different facets of the Software Development Life Cycle, Triaging issues, Maintenance Release cycles; significantly contributing in streamlining the maintenance release cycle. Capabilities in coordinating with internal & external customers for running successful business operations and experience of implementing procedures and service standards for business excellence. An effective communicator with good relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. Experience handling clients across geographies - USA, The UK, Australia, India, South Africa and Spain Sustaining and Supporting SaaS based applications for the Banking Domain and ensuring contractual SLA’s are met. Exposure to ASP, SDK & Enterprise implementations Weekly, Monthly and Quarterly business reviews Identifying process gaps and formulating adequate solutions for the team to ensure that the SLA’s are met Evaluating training & development programs; formulating or reviewing training strategy and determining appropriate instructional methodologies and formats. Creating and fostering a healthy environment which facilitates high performance Show less
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Technical Account Manager
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Feb 2007 - Jun 2013
Manage diverse and complex scope of support issues directly related to the client, support and implementation of Yodlee products and solution SPOC to engage in the review, management and escalation of technical issues Identify and enhance areas of service delivery improvement while recommending changes to operating procedure Proactively facilitate and expedite the resolution of issues so that service and operational level objectives are met and business continuity is maintained Responsible for meeting/exceeding usage targets (SaaS) that directly affect monthly revenue targets for the client Responsible for change management stake holder approval and execution of all projects/upgrades/maintenance for a client Liaising and driving key decisions amongst cross functions to ensure the customer solutions are well met. Involved in product scoping and freeze for new releases. Driving SLA’s and ensuring target-delivery using resource optimization Identifying process gaps and formulating adequate solutions for the team to ensure that the SLA’s are met Evaluating training & development programs; formulating or reviewing training strategy and determining appropriate instructional methodologies and formats. Creating and fostering a healthy environment which facilitates high performance Show less
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Hewlett Packard Enterprise
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Subject Matter Expert – Tech Lead
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Sep 2003 - Feb 2007
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Education
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B. M. S. College of Engineering
B.E, Electronics and Communication
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