Scrum Master

• Jan 2020 - Present

Guiding teams of motivated people through Agile frameworks to propel delivery of value.

Customer Service Representative

• Jan 2017 - Dec 2019

My position entails providing unparalled customer service to subcribers of our products across a multitude of financial institution's platforms. Customer satisfaction and ensuring they are comfortable navigating within the services we provide are the number one priority.

Distributor

• Nov 2013 - May 2022

Freelancer

• Apr 2016 - Jan 2020

I freelance as an editor, proofreader, copy-editor and sometimes write or rewrite when necessary. I also do final reviews on books before submitting for publication. Final reviewing includes formatting the documents to the clients' requests (font, spacing, alignment, etc.), ensuring word counts are met when ghost writers are used and checking documents for plagiarism. I freelance as an editor, proofreader, copy-editor and sometimes write or rewrite when necessary. I also do final reviews on books before submitting for publication. Final reviewing includes formatting the documents to the clients' requests (font, spacing, alignment, etc.), ensuring word counts are met when ghost writers are used and checking documents for plagiarism.

Assistant Store Manager

• Jul 2016 - Sep 2016

Assistant Manager

• Jun 2012 - Mar 2016

My career with Ross Stores Inc began as a front end supervisor. My responsibilities included overseeing all cashiers on my shift, as well as communicating to other associates best practices for providing excellent customer service; ensuring supplies were well stocked; overseeing the daily break schedule to ensure coverage in all areas of the store; and constantly communicating with the manager on duty when the situation required me to do so. I was promoted to Area Supervisor within nine months… Show more My career with Ross Stores Inc began as a front end supervisor. My responsibilities included overseeing all cashiers on my shift, as well as communicating to other associates best practices for providing excellent customer service; ensuring supplies were well stocked; overseeing the daily break schedule to ensure coverage in all areas of the store; and constantly communicating with the manager on duty when the situation required me to do so. I was promoted to Area Supervisor within nine months of my employment. As an Area Supervisor, I was also a member of the management team. From February 2013 to October 2014 I oversaw both hardlines and softlines departments, responsible for general merchandising, seasonal features, promotional signage, monthly updates and communication with the stock team on merchandise placement consistent with company initiatives. In October 2014 I took over as Area Supervisor of Operations. In this role, I am responsible for scheduling associates to business needs; overseeing the stock team, markdown team and front end; payroll and expense control; supply orders; understanding business metrics, and analyzing monthly reports on store performance; associate development; hiring and staffing; leading loss prevention, merchandise protection, shrink control and inventory; adherence to company safety policies. Show less My career with Ross Stores Inc began as a front end supervisor. My responsibilities included overseeing all cashiers on my shift, as well as communicating to other associates best practices for providing excellent customer service; ensuring supplies were well stocked; overseeing the daily break schedule to ensure coverage in all areas of the store; and constantly communicating with the manager on duty when the situation required me to do so. I was promoted to Area Supervisor within nine months… Show more My career with Ross Stores Inc began as a front end supervisor. My responsibilities included overseeing all cashiers on my shift, as well as communicating to other associates best practices for providing excellent customer service; ensuring supplies were well stocked; overseeing the daily break schedule to ensure coverage in all areas of the store; and constantly communicating with the manager on duty when the situation required me to do so. I was promoted to Area Supervisor within nine months of my employment. As an Area Supervisor, I was also a member of the management team. From February 2013 to October 2014 I oversaw both hardlines and softlines departments, responsible for general merchandising, seasonal features, promotional signage, monthly updates and communication with the stock team on merchandise placement consistent with company initiatives. In October 2014 I took over as Area Supervisor of Operations. In this role, I am responsible for scheduling associates to business needs; overseeing the stock team, markdown team and front end; payroll and expense control; supply orders; understanding business metrics, and analyzing monthly reports on store performance; associate development; hiring and staffing; leading loss prevention, merchandise protection, shrink control and inventory; adherence to company safety policies. Show less

Regional Sales Manager

• Oct 2011 - Jan 2013

Showing people how to change their lives - if they're willing to change their minds! FHTM represented reputable companies that strived to find and keep customers through a reward and residual income system. This position required time-detailed planning and flexibility, financial prowess, ambition to work on my own and desire to help others achieve personal and financial growth. Showing people how to change their lives - if they're willing to change their minds! FHTM represented reputable companies that strived to find and keep customers through a reward and residual income system. This position required time-detailed planning and flexibility, financial prowess, ambition to work on my own and desire to help others achieve personal and financial growth.

Sales Associate

• Feb 2011 - Jan 2012

Aloha Swim specialized in fitting ladies of all sizes in swimwear that was complimentary to their unique tastes, body shapes and sizes. Aloha Swim is located in historic Haleiwa town, on Oahu’s North Shore. Employees worked alone during open store hours, making us accountable for opening and closing duties; counting tills and bank deposits; customer service; loss prevention; stocking new merchandise; returning merchandise to racks after customers tried swimsuits on; and janitorial duties. In… Show more Aloha Swim specialized in fitting ladies of all sizes in swimwear that was complimentary to their unique tastes, body shapes and sizes. Aloha Swim is located in historic Haleiwa town, on Oahu’s North Shore. Employees worked alone during open store hours, making us accountable for opening and closing duties; counting tills and bank deposits; customer service; loss prevention; stocking new merchandise; returning merchandise to racks after customers tried swimsuits on; and janitorial duties. In addition to daily duties within the store, I helped visitors find their way around town and the island; helped direct them to local favorite food and activity spots; and generally assisted with any other issues visitors may have had. Show less Aloha Swim specialized in fitting ladies of all sizes in swimwear that was complimentary to their unique tastes, body shapes and sizes. Aloha Swim is located in historic Haleiwa town, on Oahu’s North Shore. Employees worked alone during open store hours, making us accountable for opening and closing duties; counting tills and bank deposits; customer service; loss prevention; stocking new merchandise; returning merchandise to racks after customers tried swimsuits on; and janitorial duties. In… Show more Aloha Swim specialized in fitting ladies of all sizes in swimwear that was complimentary to their unique tastes, body shapes and sizes. Aloha Swim is located in historic Haleiwa town, on Oahu’s North Shore. Employees worked alone during open store hours, making us accountable for opening and closing duties; counting tills and bank deposits; customer service; loss prevention; stocking new merchandise; returning merchandise to racks after customers tried swimsuits on; and janitorial duties. In addition to daily duties within the store, I helped visitors find their way around town and the island; helped direct them to local favorite food and activity spots; and generally assisted with any other issues visitors may have had. Show less

Customer Service

• Feb 2005 - Jun 2009

As a livestock manager, I was responsible for placing and receiving livestock orders, invoicing, maintaining the livestock area, supervising other employees, and working toward maximization of profits while keeping the health and wellness of animals as a top priority. As a key turner, I was responsible for safe counts, bank deposits, counting tills, opening and closing duties, as well as ordering inventory for the store. I was also involved in store resets and designing of merchandise displays. As a livestock manager, I was responsible for placing and receiving livestock orders, invoicing, maintaining the livestock area, supervising other employees, and working toward maximization of profits while keeping the health and wellness of animals as a top priority. As a key turner, I was responsible for safe counts, bank deposits, counting tills, opening and closing duties, as well as ordering inventory for the store. I was also involved in store resets and designing of merchandise displays.