Experience

Marcanti College
• Netherlands
• Higher Education
• 1 - 100 Employee
• Administratief medewerker

  • Sep 2023 - Present

Vrije Universiteit Amsterdam
• Higher Education
• 1 - 100 Employee
• Medewerker studiesecretariaat

  • May 2022 - Aug 2023

Open Schoolgemeenschap Bijlmer
• Dagroostermaker & Directiesecretariaat

  • Aug 2017 - Apr 2022

g-sus
• Assistent Store Manager

  • Mar 2016 - Jun 2017

Novotel Amsterdam Schiphol Airport
• Netherlands
• Hospitality
• 1 - 100 Employee
• Teamleader Guest Service - Rooms

  • Nov 2015 - Mar 2016


Urban Outfitters Europe & Asia

• Team Leader

  • Aug 2014 - Oct 2015

  After becoming the team leader of the 'WACC'​ (women accessories) department I started supporting the Womenswear departement. One of the tasks as a team leader is making sure the team of sales associates is providing excellent customer service.This can be done in many ways such as making sure there is enough stock on the floor, approaching the customer when needed and working according to UO's 4 guiding principles.As of July 2015 I'm back in the Women Accessories team. Since 2015 I'm also supporting our Operations manager.Job skills:- acting as a role model to the team by contributing to the overall vibe in store by being positive, helpful and respectful to others- communicating and follow up with the team to accomplish our store goals- taking responsibilities for departement activities together with the department manager- ensuring we are in a 'peers teaching peers' environment- assisting in training and development of sales associates (and new starters)- opening and closing the store (till controls)- processing new delivery- floor supervising within the store (ensuring customer service)- setting the example by adhering to Company policies and procedures- aware of Loss Prevention; processing damaged goods- ensuring the floor is well stocked- knowing the merchandising standards- working with company tools - processing markdowns, transfers, return to vendors etc Show less

• Sales Associate

  • Oct 2013 - Aug 2014

  I first started as an all round sales associate on the floor. A few months later I joined the Women's Accessories team, also known as 'WACC'. Customer Service is a key item at Urban Outfitters. As a Sales Associate it was my job to make the customer's experience a positive one.



World of Delights

• Food and Beverage Services
• 1 - 100 Employee

• Salesperson Deli

  • 2012 - 2012

  In the spring/summer of 2012 I worked for World of Delights at Schiphol behind Customs. There were several deli's and souvenir stores of WoD. The work schedule always changed, because of the different stores allocated over the three lounges. One day I could be working at the deli store in lounge 3 and the next day at the toy store next door. Tasks were: cashdesk and stock replen. In the spring/summer of 2012 I worked for World of Delights at Schiphol behind Customs. There were several deli's and souvenir stores of WoD. The work schedule always changed, because of the different stores allocated over the three lounges. One day I could be working at the deli store in lounge 3 and the next day at the toy store next door. Tasks were: cashdesk and stock replen.



Cirque du Soleil

• Canada
• Entertainment Providers

• Usher

  • 2010 - 2012

  2010 - show: Totem 2012 - show: Corteo - responsible for acces control and scanning tickets. - welcoming the audience and guiding them to their seats. - answering questions from visitors and handling any complaints. - assisting in emergencies. - cleaning in and around the tent after each performance. 2010 - show: Totem 2012 - show: Corteo - responsible for acces control and scanning tickets. - welcoming the audience and guiding them to their seats. - answering questions from visitors and handling any complaints. - assisting in emergencies. - cleaning in and around the tent after each performance.