Experience

ZikZuk

• India
• Financial Services
• 1 - 100 Employee

• Senior Executive - Technical & Customer Service

  • Sep 2021 - Present

  A senior customer service executive provides the correct and right information, answering phone calls from customers, whether it is for taking orders, resolving complaints, answering queries, or providing information. A senior customer service executive provides the correct and right information, answering phone calls from customers, whether it is for taking orders, resolving complaints, answering queries, or providing information.



Fusil Solutions - India

• India
• Information Technology and Services
• 1 - 100 Employee

• ERP-Technical and Functional Consultant

  • Dec 2019 - Aug 2021

  4 years of Experience in various ERPs as a Functional and Technical consultant both in Implementation and Support Projects.• Successfully implemented ERP system for Retail and Manufacturing based clients and Involved in end-to-end life cycle as a functional and technical consultant.• Specialized in following modules- Accounting and Finance, Inventory Management, Education Management, Restaurant & Hotel Rooms Management, Auto Showrooms and Sales and Service.• Understanding the business, Requirement gathering and Implementing the same in the system• Gathering the new requirements and Preparing the “Functional Requirement Sheet”.• Testing of New requirement development• Provided guidance to the development team to make the requirements in the system.• Analyzing the Issues and providing the solution along with the root cause• Worked on Data import and export excel to import master data.• Worked on Excel Add-in to import required setups data.• Actively participated in post-Go Live support.• Backup support for configurations of different modules• Working experience on a ticketing system• Provide periodic status reports to Project Managers• Assisting the support team in the investigation of issues/bugs Show less

• ERP -Implementation Consultant

  • Oct 2018 - Nov 2019

  As ERP Implementation Consultant, I will take care of this responsibility: Project management, Customer training, Business analysis, Solution design, GAP analysis, Software installation, Software configuration, Testing, Training and Support following go live. ... Work with the Senior teams to ensure that the project is delivered to plan.

• ERP-Customer Support Executive

  • Sep 2017 - Sep 2018

  As an ERP customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email and remote.