Experience

De Haan IT

• Netherlands
• Information Technology & Services
• 1 - 100 Employee

• Manager Service Desk

  • Aug 2022 - Present

• Service Desk Agent

  • Jul 2016 - Aug 2022



Tomingroep BV

• Netherlands
• Human Resources
• 100 - 200 Employee

• Facility Management and Marcom assistant

  • Nov 2015 - Jul 2016

  In a temporary position I have been involved in the management and planning of the Tomin Group holiday resort housing, energy management and the preparation of marketing activities. In a temporary position I have been involved in the management and planning of the Tomin Group holiday resort housing, energy management and the preparation of marketing activities.



Clear Vision Works BV

• Huizen

• Owner

  • Jan 2013 - Nov 2015



KPN

• Netherlands
• Telecommunications
• 700 & Above Employee

• Consultant I Sr.

  • Sep 2010 - Dec 2012

  I participated in the alignment between the KPN service management system (Servicenow) and the customers’ business in order to effectively improve KPN's service provisioning. For that matter I contributed to the setup of the data model and was responsible for the Customer On boarding Guide that provided guidance on how to connect customers to this service management system. I participated in the alignment between the KPN service management system (Servicenow) and the customers’ business in order to effectively improve KPN's service provisioning. For that matter I contributed to the setup of the data model and was responsible for the Customer On boarding Guide that provided guidance on how to connect customers to this service management system.



KPN

• Netherlands
• Telecommunications
• 700 & Above Employee

• Managing Consultant Pricing

  • Jun 2007 - Jan 2009

  The same responsibilities as in the previous position and in addition responsible for the costing of the workspace management services and its costing calculation tool.

• Senior Consultant

  • Aug 2004 - May 2007

  I participated in the development of the standard workspace offering Future Ready Workspace with focus on the managed services component. The latter meaning service provisioning aimed at effectively keeping available the end user IT functionality. Key issues were self service and automated service provisioning. Additionally I had a shared responsibility for the Transition Guide, a guideline for the transition of customers from former service management systems to Servcenow.

• Manager Sales Support

  • Aug 2000 - Aug 2004

  I this position I was member of the Management Team of Getronics Managed Services with the following responsibilities:1) The implementation of a new sales support department aimed at supporting Getronics’ sales force to sell the managed services offering. This was required after the merger of Getronics, Wang Global and RAET Systems & Services. 2) The integration and alignment of the managed services portfolio for Getronics’ corporate market. This included the ownership of the managed services costing tool;3)The management of the sales support department including the coaching of a team of about twelve sales consultants. Show less



Raet

• Netherlands
• Information Technology & Services
• 200 - 300 Employee

• Sales Representative

  • 1991 - 1999

  I have had several sales positions in selling IT hardware and related services, mainly break-fix services to enterprise customers. At the later stage I took part in the innovation of the break-fix services which led to highly successful sales. I have had several sales positions in selling IT hardware and related services, mainly break-fix services to enterprise customers. At the later stage I took part in the innovation of the break-fix services which led to highly successful sales.



ABECON

• Huizen, Naarden

• Sales Representative

  • 1987 - 1991

  I was responsible for selling IT solutions (hardware, software and services) to customers in one of the company’s niche markets. I was responsible for selling IT solutions (hardware, software and services) to customers in one of the company’s niche markets.