Stephen Melott

Front Desk Representative at Eva Garland Consulting, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Raleigh, North Carolina, United States, US

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5.0

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Joan T.

Stephen is a qualified client service and travel specialist. His listening skills and problem solving skills, combined with his experience in customer service is excellent and very efficient.

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Credentials

  • Customer Service Skills
    Alison - Empower Yourself
    Mar, 2022
    - Nov, 2024

Experience

  • Eva Garland Consulting, LLC
    • United States
    • Business Consulting and Services
    • 1 - 100 Employee
    • Front Desk Representative
      • Jul 2022 - Present

      Answer all incoming calls in a professional manner, assist callers with information, and forward calls to the appropriate contact Ensure accurate and detailed messages are forwarded in a timely fashion to staff Ph.D.s, CPAs and CEO Welcome clients and visitors upon arrival at reception Direct the flow of mail and deliveries to reach the intended recipients in a timely fashion Mail certified mail and UPS/FedEx as requested by team members Maintain an inventory of office supplies… Show more Answer all incoming calls in a professional manner, assist callers with information, and forward calls to the appropriate contact Ensure accurate and detailed messages are forwarded in a timely fashion to staff Ph.D.s, CPAs and CEO Welcome clients and visitors upon arrival at reception Direct the flow of mail and deliveries to reach the intended recipients in a timely fashion Mail certified mail and UPS/FedEx as requested by team members Maintain an inventory of office supplies and ensure communication with the Operations Manager Assistant for items needed weekly and monthly Support Talent Acquisition Manager with talent search technology and perform outreach to potential new-hires Show less Answer all incoming calls in a professional manner, assist callers with information, and forward calls to the appropriate contact Ensure accurate and detailed messages are forwarded in a timely fashion to staff Ph.D.s, CPAs and CEO Welcome clients and visitors upon arrival at reception Direct the flow of mail and deliveries to reach the intended recipients in a timely fashion Mail certified mail and UPS/FedEx as requested by team members Maintain an inventory of office supplies… Show more Answer all incoming calls in a professional manner, assist callers with information, and forward calls to the appropriate contact Ensure accurate and detailed messages are forwarded in a timely fashion to staff Ph.D.s, CPAs and CEO Welcome clients and visitors upon arrival at reception Direct the flow of mail and deliveries to reach the intended recipients in a timely fashion Mail certified mail and UPS/FedEx as requested by team members Maintain an inventory of office supplies and ensure communication with the Operations Manager Assistant for items needed weekly and monthly Support Talent Acquisition Manager with talent search technology and perform outreach to potential new-hires Show less

  • Melott Law Offices
    • Raleigh, NC
    • Client Services Manager
      • May 2021 - Jul 2022

      Assisted over 200 Senior clients to qualify for Veterans Administration benefits for Assisted Living expenses Developed professional and personal rapport and relationships with Senior clientele Cordially and effectively responded to phone and written inquiries Delivered V.A.-compliant documents to Senior clients, responding to questions and concerns Assisted over 200 Senior clients to qualify for Veterans Administration benefits for Assisted Living expenses Developed professional and personal rapport and relationships with Senior clientele Cordially and effectively responded to phone and written inquiries Delivered V.A.-compliant documents to Senior clients, responding to questions and concerns

  • Circles North America
    • United States
    • Consumer Services
    • 100 - 200 Employee
    • Corporate Concierge
      • Apr 2018 - May 2021

      With oversight from Sedexo Corporation and Circles Business Solutions, fulfilling Biogen employee requests for personal and business services at their Research Triangle location in North Carolina. Biogen offers this complimentary, personalized concierge service as part of the benefits package for their employees at the RTP facility. With oversight from Sedexo Corporation and Circles Business Solutions, fulfilling Biogen employee requests for personal and business services at their Research Triangle location in North Carolina. Biogen offers this complimentary, personalized concierge service as part of the benefits package for their employees at the RTP facility.

  • Melott Law Offices
    • Raleigh, NC
    • Client Services Manager
      • Apr 2007 - Sep 2017

      Financial planning assistant, travel coordinator for East Coast operations legal counsel Financial planning assistant, travel coordinator for East Coast operations legal counsel

  • Covenant Elder & Estate Planning, LLC
    • Raleigh,NC
    • Administrative Assistant
      • Sep 2001 - Apr 2009

      Preparation and delivery of financial and estate planning documents. Administrative assistant to firm CEO and legal counsel. Client Care Specialist and travel coordinator. Preparation and delivery of financial and estate planning documents. Administrative assistant to firm CEO and legal counsel. Client Care Specialist and travel coordinator.

  • Midway Airlines
    • United States
    • Real Estate
    • 1 - 100 Employee
    • New Hire Trainer/Flight Attendant
      • Mar 1995 - Sep 2001

      Mentored new-hire flight attendant in job performance, customer service skills and adherence to company and federal procedures. Completed documentation kept in company files, available for Federal inspection. Team leader and crew resource management Passenger safety and compliance with Federal Air Safety Customer service Oversight of U.S. Immigration documents for aircraft and personnel. Mentored new-hire flight attendant in job performance, customer service skills and adherence to company and federal procedures. Completed documentation kept in company files, available for Federal inspection. Team leader and crew resource management Passenger safety and compliance with Federal Air Safety Customer service Oversight of U.S. Immigration documents for aircraft and personnel.

  • American Airlines
    • United States
    • Airlines and Aviation
    • 700 & Above Employee
    • Management Specialist/ Customer Service Representative
      • Mar 1989 - Mar 1993

      Raleigh/Durham International Airport Admirals Club Airport conference center concierge Interface with high-profile and VIP customers, promotion and sales of Club membership. Reservations management Airport departure gate duties and customer service Customer service and inbound call center sales Inbound reservations call center sales and customer service Raleigh/Durham International Airport Admirals Club Airport conference center concierge Interface with high-profile and VIP customers, promotion and sales of Club membership. Reservations management Airport departure gate duties and customer service Customer service and inbound call center sales Inbound reservations call center sales and customer service

  • Orion Lift Services
    • Raleigh, NC
    • New-Hire Trainer/ International Flight Purser
      • Feb 1988 - Sep 1988

      Trained new-hire flight attendant class. Customer interface on transatlantic flight operation, Director of flight crew activities,team leader Oversight of aircraft and passenger security and safety, U.S. Immigration documentation. Trained new-hire flight attendant class. Customer interface on transatlantic flight operation, Director of flight crew activities,team leader Oversight of aircraft and passenger security and safety, U.S. Immigration documentation.

  • Continental Airlines
    • Airlines and Aviation
    • 700 & Above Employee
    • Flight Attendant
      • Feb 1987 - Feb 1988

      Workteam leader responsibilites on board aircraft. Customer interface, service, sales and safety monitor on board aircraft. French language qualifed crewmember. Workteam leader responsibilites on board aircraft. Customer interface, service, sales and safety monitor on board aircraft. French language qualifed crewmember.

  • People Express Airlines
    • Elizabeth, NJ Newark International Airport
    • Inflight Customer Service Representative
      • Jan 1986 - Feb 1987

      Processing cash and credit card transactions and accounting on board aircraft. Customer interface, ensured aircaft and customer safety and compliance with U.S. Federal air safety regulations Processing cash and credit card transactions and accounting on board aircraft. Customer interface, ensured aircaft and customer safety and compliance with U.S. Federal air safety regulations

Education

  • George Mason University
    Certification, Paralegal
  • University of North Carolina at Chapel Hill
    BA, Speech Communication

Community

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