Experience

SPEC-CAST WEAR PARTS

• South Africa
• Mining
• 1 - 100 Employee

• Product Support Representative

  • May 2021 - Present

  Key duties Your key duties will include: ▪ Acquire a thorough understanding of mining key customer needs and requirements ▪ Expand the relationships with existing customers by continuously proposing solutions that meet their objectives ▪ Ensure the correct products and services are delivered to customers in a timely manner ▪ Serve as the link of communication between key customer, sales reps, and internal teams ▪ Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition ▪ Resolve any issues and problems faced by customers and deal with complaints to maintain trust ▪ Play an integral part in generating new sales that will turn into long-lasting relationships ▪ Prepare regular reports of progress and forecasts for internal sales meetings using key performance indicators (KPI) and metrics ▪ Technical and onsite support, measuring of equipment and assessing wear with a dedicated team, monitoring product performance. Ensure the ITM TRACKADVICE system is used, managed, and efficiently monitored for the customers in your portfolio. ▪ To provide customer with accurate quotations and be responsible for all debtors’ queries and responsibilities.Reporting all measurement reports and machine inspections to the relevant customer monthly to ensure they are aware of the condition of undercarriage or G.E.T assessed and provide quotations to replace/repair where necessary. ▪ Future stock forecasting to ensure stock is adequately stocked for your customers’ requirements.

• Field Service Supervisor

  • Oct 2019 - May 2021

  Undercarriage wear cannot be eliminated but it can be controlled and cost-effectively managed. ITM TrackAdvice is the cloud solution to help you stay on top of maintenance and repair tasks. How we assist: • Accurate measurement of all undercarriage components• Average components life performance in given jobsite conditions• Comparative component life performance across different brands• Undercarriage maintenance optimize machine down time and track performance.• Part replacement forecast tool to drive the process, optimizing stock and purchasing• Cost/Hour analysis to improve and compare performances• Manage machine planned downtime reducing high urgency repairs and costs• Efficient stock management• Customer online portal to view and manage inspections reports, recommendations, forecasts and more.



Venture Treads

• Undercarriage Technician

  • Aug 2017 - Jul 2019

  global leader in the design, manufacture and distribution of undercarriage components and solutions. global leader in the design, manufacture and distribution of undercarriage components and solutions.



SITECH SA

• Construction
• 1 - 100 Employee

• Technical Team Leader

  • May 2011 - Nov 2016

  Installation and training of Trimble Grade Control System which is GPS, Spectra Lasers and UTS systems, on contruction machines, mining and farming industries. Installation and training of Trimble Grade Control System which is GPS, Spectra Lasers and UTS systems, on contruction machines, mining and farming industries.



Hulamin Extrusion

• Quality stretcher operator

  • Jan 2010 - Dec 2010

  Aluminum Quality Control. Aluminum Quality Control.



Nysten Cad/ Engineering

• Draughtsman

  • Feb 2009 - Jan 2010

  Office Space planning, as-built drawing for the city of cape town and minicipality building. Office Space planning, as-built drawing for the city of cape town and minicipality building.



Control Instrument Automotive Gabriel

• Junior Process Engineer

  • Feb 2008 - Jan 2009

  Problem Solving, Troubleshooting and maitainance of Gabriel shock absober manufacturing process. Problem Solving, Troubleshooting and maitainance of Gabriel shock absober manufacturing process.