Experience

TechOp Solutions International

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• us customs and border protection customer service

  • Sep 2019 - Present

  • Identify and respond to live contacts in order to give the appropriate response from the CBP-provided responses and materials • Be able to identify multiple questions/concerns/inquiries in e-mail and respond using CBP -approved response template language • Identify and escalate inquiries that are unique and have no preapproved template language approved by CBP • Be trained to identify and escalate any communication that is suspicious or threatening to the public safety and transportation security • Answer customers questions; make referrals help clarify CBP policies and procedures • Provide general travel assistance information • Provide information for filing claims with DHS • Assess and transfer any reportable communications to the appropriate departments • Input correct information into the CBP Customer Database, including use of correct grammar and spelling, accurate selection of all appropriate contact subject categories and a maximum of 5 resolutions, and addition of any notes or comments pertinent to the contact and/or contact record Show less



Evergreen Properties

• United States
• Real Estate
• 1 - 100 Employee

• Salesperson

  • May 2019 - Present



Adventist HealthCare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Imaging coordinator

  • May 2015 - Present

  • Aided in development and betterment of patient management and workflow processes • Administered and interpreted diagnostic and imaging tests • Coached recently hired employees on company guidelines, conduct and practices and offered to assist with tech and manager • Took co-pay and compiled daily financial records • Explained plans for treatment and payment options • Balanced deposits and credit card payments each day • Assisted patients in filling out check-in and payment paperwork • Assisted cancer patients for research studies/NM/CT/MRI on scheduling, ordering drugs, getting lab work and maintaining records • Handled insurance and authorization verification • Assisted manager's job as directed • Verified coding and billing, correcting CPT code and ICD-10 code • Sanitized, restocked and organized exam rooms and medical equipment • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history • Performed clerical duties, such as word processing, data entry, answering phones and filing • Worked closely with all product development departments to create and maintain marketing materials for sales presentations and client meetings • Helped incorporate product changes to drive customer engagement and firm profits • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs Customer Service Representative/VISA Service | Show less