Experience

Afrocentric IP
• South Africa
• Information Technology & Services
• 1 - 100 Employee
• System Support

  • Feb 2021 - Present


ELCB Information Services (Pty) Ltd

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Application System Analyst

  • Sep 2017 - Sep 2019

  Consulting with management and users to determine the needs of the system. Designing a system to meet the business objectives and goals, specifying inputs and formatting outputs to meet users’ needs Using techniques such as sampling, model building and structured analysis, along with accounting principles, to ensure the solution is efficient, cost-effective and financially feasible. Liaise with the developers and users to ensure that both business and technical requirements are achieved. Developing specifications diagrams and flowcharts for programmers to follow, Design Specification, Design and Documentation, creating test plans for the enhancement document, create and updated user manuals and documentation, creating the Regional Registry Visit Procedure Manual, Testing, Replicating and testing calls, Training, Support – logging of calls and technical support for users on JIRA (Bug Tracking system), Documenting and evaluating required data and information. Overseeing implementation, coordinating tests and observing initiation of the system to validate performance Analysing the business processes in an organization or a company for inefficiencies and inadequacies. Making recommendations and approvals for solutions or improvements that can be achieved and attained through new technology or alternative uses of existing technology. Acting as liaison between business stakeholders, such as management, customers or end users, and the software development or information technology team. Analysing and communicating stakeholder needs by translating business requirements into software requirements. Help desk assistant support (telephonic support) addressing client issues. Understanding and use of Enterprise Architect and vision modelling tools. Apply best practices for effective communication and problem-solving. BID or Tender Administrator. Provides system support for the product line and implementation support from conception to delivery phases of the project. Show less



East London Industrial Development Zone

• South Africa
• Business Consulting and Services
• 1 - 100 Employee

• Junior Systems analyst and application support professional

  • Aug 2014 - Jul 2015

  Provide second-line support for all staff in the Organisation providing service over the phone, email and walk-in to offices. Update ICT equipment register and assisted in ICT verification and liaised with Supply Chain unit. Assisted in creating new users on the Active Directory. End user support in Microsoft dynamics AX 2012 and application support. Identifying and understanding functioning of the LAN environment. Desktop support identifying computer and their functions difference between various operating systems Assisting users in capturing requisitions on Dynamics Ax training users how to capture requisitions. Ensuring that users submit requisitions on AX. Run reports on the system on requisitions still outstanding and view status of requisitions follow up on those. Administrative duties meeting minutes on ERP status meetings held. Training plan and manuals issued to users. End user support assisting users in capturing and submission of expense claims, training end users on how to use Microsoft dynamics Ax 2012 ERP system. Supporting the information resource management or IS management functions in development and maintenance of corporate standards and manuals. Data analysis review and analyse report data for integrity and validity, identify problem areas for escalation based on report data. Add users on system Agresso and escalate requisitions on system also substitute for users Show less



East London IDZ

• South Africa
• Investment Management
• 1 - 100 Employee

• Systems analysts intern

  • Aug 2013 - Jul 2014

  Desktop support: Identify computer and their functions. the difference between various operating systems. Install licensed software applications used by ELIDZ. Configure and setup new laptop/desktop computer and complete checklist form with 100% accuracy. Network Administration: Identify and understand functioning of the LAN environment. Understand various network protocols used within ELIDZ. Administrative Duties: Development and distribution of ICT monthly performance reports and meeting minutes. Perform ad-hoc maintenance and end-user support on identified software applications Support the information resource management or IS management functions in the development and maintenance of corporate data standards and manuals Data analysis: Review and analyse report data for integrity and validity. Identify potential problem areas for escalation based on report data. Team Work: Effective synergies within the department as well as the broader team at the ELIDZ ensuring a collaborative output for all activities, functions and projects Self-development to ensure continued growth and development within the ELIDZ environment SHE Responsibilities: Ensure that all activities in your business unit are in compliance with the ELIDZ SHE Management System. Show less


University of Fort Hare
• South Africa
• Higher Education
• 700 & Above Employee
• Project Management Tutor

  • Feb 2012 - May 2012
• Networkings tutor

  • Feb 2011 - Oct 2011