Siyanda Shabalala
Presales Solutions Engineer at Afrocentric IP- Claim this Profile
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Bio
Credentials
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NSE 4 Network Security Professional
FortinetAug, 2023- Nov, 2024 -
Veeam Technical Sales Professional Cloud Service Provider
Veeam SoftwareJun, 2023- Nov, 2024 -
Palo Alto Networks Systems Engineer (PSE): Foundation
Palo Alto NetworksMay, 2023- Nov, 2024 -
Veeam Technical Sales Professional Ransomware & DR
Veeam SoftwareMay, 2023- Nov, 2024 -
ITIL Foundation Certificate in IT Service Management
AXELOS Global Best PracticeOct, 2021- Nov, 2024 -
Palo Alto Networks Certified Network Security Administrator
Palo Alto NetworksAug, 2023- Nov, 2024 -
Palo Alto Networks System Engineer (PSE)- Secure Access Service Edge (SASE) Associate
Palo Alto NetworksJun, 2023- Nov, 2024 -
Palo Alto Networks Systems Engineer (PSE) - Prisma Cloud Associate
Palo Alto NetworksJun, 2023- Nov, 2024 -
Mimecast Technical Presales Foundation
MimecastApr, 2023- Nov, 2024 -
Cisco Certified Specialist - Enterprise Core
CiscoMar, 2021- Nov, 2024
Experience
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Afrocentric IP
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South Africa
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Information Technology & Services
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1 - 100 Employee
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Presales Solutions Engineer
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Jun 2022 - Present
o Architect solutions to support Cloud, Networking, Security technologies and help customers achieve SLAs. o Assist with technical questions or concerns during the sales process and frequently participate in the initial portion of the project specification process. o Develop migraton strategies to move applications and data from on-premises to the cloud, taking into account factors such as security, performance, scalability and cost. o Ensuring the security and compliance of cloud-based solutions, including data protection, identity and access management, and network security. o Designing and implementing disaster recovery solutions for cloud-based applications and data, including backup and recovery, high availability, and disaster recovery testing. o Keeping abreast of market trends and product & competitor landscapes. o Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self. o Continually researching current and emerging technologies and proposing changes where needed. o Develop compelling propositions for clients, including writing proposals and contracting those proposals with clients. o Demonstrate experience presenting technical topics in front of a senior audience, including C-Levels. o Compare solution alternatives across both technical and business parameters which support the defined cost and service requirements. o Stay educated on new and emerging technologies, patterns, methodologies and market oxerings that may be of interest to our clients and train the sales teams thereof. Show less
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Vodacom
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South Africa
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Telecommunications
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700 & Above Employee
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Network Engineer
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Jul 2018 - Jun 2022
o Proactively monitor and drive exceptioanal service delivery to clients from the Customer Service Operations Centre o Proactively act as an escalation point for customer requests that need urgent attention o Take initiative and demonstrate ability to make suggestions/improvements which influence the overall performance of the team o Implements strategies designed to increase productivity and reach business and team objectives and customer satisfaction. o Monitor and respond quickly and effectively to requests received through the IT helpdesk, by phone and email. o Answer inbound calls from clients and support them technically. o Engage with internal services engineering team, receive instructions, and manage escalation of incidents as necessary following agreed procedures. o Uses appropriate and standard tools and procedures to diagnose and resolve incidents. o Proactively monitors and confirms the resolution of incidents or completion of requests such that accurate service level measurements are maintained. o Gathering information to enable incident resolution, resolves incidents according to agreed procedures and where necessary promptly allocates incidents to other functions or resolver groups. o Provide support on various network devices and services ie: routers, switches, firewalls, MPLS, VPN, QoS, HSRP, BGP, OSPF, MPLS and IPsec. o Monitor performance and ensure system availability and reliability. o Provide support on access medium such as, SD-WAN, Fibre, Microwave, ADSL, VSAT links, Metro Ethernet, APN, Broadband Connect Wireless. Show less
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Westcon-Comstor Sub-Saharan Africa
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South Africa
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Information Technology & Services
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1 - 100 Employee
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Presales Engineer
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Jul 2015 - Jul 2018
o Providing expert advice throughout the sales process and thereby influencing a sale o Providing Presales Specialist support on all technologies and products to channel partners and internal resources o Maintaining broad knowledge of all company products, services and promotions o Generate and provide bill of materials as requested by the sales staff and business partners. o Design and scoping of solutions and successful delivery of proof of concept o Focuses on reseller development through enablement, training and reseller certifications o Support the efficient promotion of differentiating the Company value propositions through presales engagement and partner training o Provide presentation and demonstrations for end users on behalf of our business partners o In coordination with sales staff, proactively work within resellers to position product line and ensure comprehension of portfolio o Build visibility with vendors and customers to create a competitive distribution advantage for company products o Represent vendor’s product effectively and accurately, maintain and update Demo Equipment on a continuous basis o Assumes responsibility for establishing and maintaining professional working relations with customers o Provides customer training as necessary and akes reseller and end user visits to stay current with customer needs Show less
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Education
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2017 - 2018
CTU Training Solutions
Systems Support, Information Technology
Community
