Business Analyst

• Apr 2021 - Present

I closely work with Product Owners, UX Designers, an Automation Tester and Systems Architects to formulate, detail, and plan for solutions (on Vodacom's Converged Portal) in line with ICASA regulations and/or Vodacom's strategic planning. Working in an Agile environment, the work also includes liaising with the Support team on investigating and generating reports based on logged Maintenance items (which are incidents logged by Vodacom customers on the Converged Portal). Duties include (but not limited to): - Requirements elicitation, analysis, review and documentation - Review/Analyse customer queries on Vodacoms Converged Portal then provide feedback. - Solution formulation, evaluation and testing/review. - Host JAD sessions with Downstream stakeholders for system-integration discussions

Business Analyst

• Jul 2020 - Mar 2021

Business Analyst

• Sep 2018 - Jul 2020

I closely work with Product Owners, UX Designers, an Automation Tester and Systems Architects to formulate, detail, and plan for solutions (on Vodacom's Converged Portal) in line with ICASA regulations and/or Vodacom's strategic planning. Working in an Agile environment, the work also includes liaising with the Support team on investigating and generating reports based on logged Maintenance items (which are incidents logged by Vodacom customers on the Converged Portal). Duties include (but not limited to): - Requirements elicitation, analysis, review and documentation - Review/Analyse customer queries on Vodacoms Converged Portal then provide feedback. - Solution formulation, evaluation and testing/review. - Host JAD sessions with Downstream stakeholders for system-integration discussions

Business Analyst

• Oct 2017 - Aug 2018

Duties invloved:  Localisation of Requirements Localising the Vitality BRD (Business Requirements Documents) in accordance to the local market’s requirements.  Mobile/Web defect management Log, edit and close issues/defects found from testing (both market testing and internal testing)  Servicing-portal requirements management Working on the revamp of a legacy system used by Vitality Call centre agents to assist Vitality members with their Vitality-related queries (the Vitality Servicing Portal). This involved: Eliciting requirements from Business and Technical stakeholders, documenting the requirements, solution verification and validation after various deployments.  Information and content management: Testing mobile and web apps for translated content, and ensuring it meets the client requirements (make changes if it does not meet requirements).

Business Solutions Consultant

• Jan 2016 - Jan 2017

My duties involved:- Requirements managementCreating/managing Vitality BRD (Business Requirements Documents) templates with a special focus on Partner BRDs.- Client LiaisingLiaise with client on a regular basis for updates on requirements documents, testing and general project progress- Mobile/Web testingHigh-level Business Analyst Verification (BAV) on the Web and Mobile platforms and providing sign-off and/or a defects report.

Junior Business Analyst

• Jan 2015 - Dec 2015

Worked as BA for the team that deals with the orchestration of numerous internal services to external, partner systemsDuties involved:- Creating/Managing technical specification documents in accordance to client/partner requirements- Testing/Amending Web services as per clients requirements- Verify data through database scripts

Skills and Leadership Development Graduate Programme Intern

• Mar 2014 - Nov 2014

There were two parts of the CoachLab internship programme: PART I - The first half of the programme, I played the role of a Project manager overlooking the revamp of the Centurion Arts Festival registration website. Client: Centurion Kunstefees (Arts Festival) Project duration: 10 March 2014 – 30 May 2014 Position held: Project Team Manager/ Business Analyst (BA) Website: http://www.centurionkunstefees.co.za/ Overview: Using Agile, in a team of 26 interns, we were coached by representatives from Cisco, PwC, SITA and Epi-Use on System development, maintenance and client relationship management (among many other lessons). We were then tasked with creating a web-based information system capable of performing administrative tasks on behalf of a staff. The staff was finding it hard to handle the increase in volumes due to their manual, labour-intensive registration processes. PART II - The second half of the programme was as an intern (for Automated Software testing) at Epi-Use. Please see below for more information. Main roles/responsibilities  Create and carry out test strategy  Research Mobile Automation testing and present concept to head stakeholder  Learn real-life case study and present solution to stakeholders

IT Lab Technician

• Jan 2013 - Mar 2014

Duties involved: - Control access to the computer labs. - Maintain the workstations (Hardware and Software). - Work with computer images, using them over a network to format and configure the workstations. - Help people with any school-related IT issues Duties involved: - Control access to the computer labs. - Maintain the workstations (Hardware and Software). - Work with computer images, using them over a network to format and configure the workstations. - Help people with any school-related IT issues

Marketing and Communications Director

• Jan 2012 - Oct 2012

I was tasked with formulating new strategies and plans increase the popularity of the society on campus, and increase interest in applying for memberships. I was tasked with formulating new strategies and plans increase the popularity of the society on campus, and increase interest in applying for memberships.