Experience

Turnbull & Asser
• United Kingdom
• Retail
• 1 - 100 Employee
• Customer Service & Ecommerce Coordinator

  • Jul 2023 - Present


Fashion Crossover London

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Independent Embroidery and Fashion Designer

  • Aug 2019 - Present

  Embroidery & Couture Fashion Designer registered with the PR agency Fashion Crossover London for the press promotion of my graduate collection and design work. Publications in British Vogue, Shuba Magazine, Wave Magazine, Last Bus Magazine, Ciel Paper Magazine and more Embroidery & Couture Fashion Designer registered with the PR agency Fashion Crossover London for the press promotion of my graduate collection and design work. Publications in British Vogue, Shuba Magazine, Wave Magazine, Last Bus Magazine, Ciel Paper Magazine and more



MATCHESFASHION

• Retail
• 1 - 100 Employee

• Customer Care Assistant

  • Nov 2020 - Jul 2023

  Assisting customers and responding to queries on Live Chat, phone, via email and social media (IG, Facebook, Twitter) Resolving a large variety of queries (deliveries and returns, shipping, promotions, claims, faulty items, etc) for international customers with a focus on product queries, styling edits (using SEER platform) and suggestions. Excellent knowledge of designers, products, materials and trends required Resolving faulty products and logistics issues. Placing orders and reaching daily targets at a high standard Communication with external company partners, different departments and within the Customer Care team Coordinating the resolution of cases; managing queries until the customer’s demand has been clearly responded to Utilisation of SalesForce, Steer (styling platform), Dash Hudson (social media platform) and company appsExcellent multitasking and organisation ability; problem solving, resourceful and results focus Capacity to adapt to regular procedure changes, new products and collections, new marketing campaigns and company’s exclusive events and collaborations Senior duties: managing the team and organisation of duties between team members Delivering training to new team members on company procedures, software systems and social media management Show less



Gauthier Soho Restaurant

• United Kingdom
• Restaurants
• 1 - 100 Employee

• Customer Service Assistant & Receptionist

  • Oct 2015 - Nov 2020

  Receptionist and customer service responsible at fine-dining restaurant Gauthier Soho responsible of menus, communication within the team and with the guests. Excellent customer service required either face-to-face, on the phone and via email. Assistance to the customers and reservation making on Open Table. Customer Service Representative for vouchers and gift cards sale: responsible from managing orders and deliveries, problem solving and after sale assistance. Assistance to the marketing department for the sales of vouchers and gifts cards either in person, on the phone or on the online store using Shopify. Managing the online store: from payments requests to managing the order history. (Part time from October 2015 to July 2019, Full time from August 2019) Show less



Style Incorporated

• United States
• Food and Beverage Services

• Temporary Sales Associates in Luxury Retail

  • Oct 2017 - Mar 2020

  Executing temporary positions in luxury retail : Isabel Marant, A.P.C., Paule Ka, Max Mara & Max Mara Weekend, Lanvin, Gina Shoes. Assisting customers on the shop floor on products, styling and sizing queries. Assistance to the store's team members to reach daily sales targets, organising stock rooms and reception of deliveries. Executing temporary positions in luxury retail : Isabel Marant, A.P.C., Paule Ka, Max Mara & Max Mara Weekend, Lanvin, Gina Shoes. Assisting customers on the shop floor on products, styling and sizing queries. Assistance to the store's team members to reach daily sales targets, organising stock rooms and reception of deliveries.



Première Vision

• France
• Events Services
• 1 - 100 Employee

• Fashion Assistant

  • Aug 2018 - Sep 2018

  Organisation of Première Vision exhibition in Paris, showing newest trends and innovation within the textile industry for the season AW19-20. My missions were: the receipt and preparation of samples from international exhibitors for the 'Fabrics' section; selection of prints and patterns from international studios for the 'Designs' section ; visual research for the next Denim show organised in London in December 2018. Organisation of Première Vision exhibition in Paris, showing newest trends and innovation within the textile industry for the season AW19-20. My missions were: the receipt and preparation of samples from international exhibitors for the 'Fabrics' section; selection of prints and patterns from international studios for the 'Designs' section ; visual research for the next Denim show organised in London in December 2018.



Clara Daguin

• France
• Veterinary Services
• 1 - 100 Employee

• Embroidery Intern

  • Dec 2017 - Apr 2018

  Embroidery assistant within Clara Daguin's studio in Paris. Production of embroideries (samples and final embroidery) for the piece 'Aura Inside' exhibited at Première Vision in February 2018. Unique piece fully hand-made combining technology and traditional craft. The spectator can observe the piece lighting up thanks to LEDs and heat sensors embroidered on the dress. The heat sensors will make the LEDs light up within the embroidery design when someone stands in between the front and back of the dress, exhibited with a separation for the spectator to experience the installation. Developing embroidery samples for design research. Developing embroideries for ready-to-wear collection showcased in the Palais de Tokyo as part of Paris Fashion Week Show less