Experience

Locus Telecommunication Inc., Ltd.

• Thailand
• Software Development
• 1 - 100 Employee

• Project Manager

  • Sep 2022 - Present

  • Successfully lead and develop teams of diverse professionals, leveraging strong communication, coaching, and leadership skills, particularly within the context of Salesforce implementation or management. • Effectively manage and deliver Salesforce projects, continuously developing the project team's Salesforce skills, assessing and mitigating Salesforce-specific risks, driving timely conclusions, and reviewing and evaluating Salesforce outputs. • Conduct thorough analysis of potential risks specific to Salesforce initiatives, assessing their impact and likelihood of occurrence within the Salesforce ecosystem, and develop appropriate mitigation strategies and recommendations. • Establish and maintain positive relationships with clients, prioritizing strong and enduring connections from the outset of any Salesforce-related business relationship, ensuring the successful implementation of Salesforce services and timely resolution of any Salesforce-related issues. • Collaborate closely with Salesforce product vendors and service providers, understanding their offerings and strengths within the Salesforce ecosystem, identifying areas for improvement, and developing customized Salesforce solutions to stay ahead of the competition and achieve strategic objectives. Show less



M Intelligence Co., Ltd

• Thailand
• Software Development
• 1 - 100 Employee

• Project Manager

  • Nov 2021 - Aug 2022

  • Led and mentored a diverse team of professionals in utilizing Salesforce, providing guidance, support, and feedback to ensure high-performance standards. • Fostered a culture of continuous learning and growth by sharing Salesforce knowledge, best practices, and mentorship opportunities, resulting in high employee engagement and retention. • Managed the successful delivery of complex projects utilizing Salesforce by employing a strategic approach to risk assessment, problem-solving, and team collaboration. • Optimized project execution by efficiently allocating Salesforce resources, managing schedules and budgets, and proactively identifying and mitigating project risks, leading to streamlined operations and enhanced efficiency. • Developed and implemented innovative Salesforce solutions to address business challenges, leveraging strong vendor relationships and extensive industry knowledge, resulting in increased revenue and improved client satisfaction. • Collaborated with product vendors and service providers within the Salesforce ecosystem to develop customized solutions that met client needs, leveraging a deep understanding of Salesforce capabilities, resulting in increased market share and revenue growth. • Maintained positive client relationships by providing excellent customer service, anticipating needs, and effectively managing Salesforce expectations, resulting in repeat business and client referrals. • Leveraged Salesforce CRM functionalities to enhance client relationship management, ensuring efficient communication, tracking of customer interactions, and personalized experiences. Show less



AIA Thailand

• Thailand
• Insurance
• 500 - 600 Employee

• Senior Supervisor

  • Mar 2021 - Oct 2021

  • Collaborated with cross-functional teams, including IT, Legal, and Compliance, as well as international stakeholders in Vietnam and Malaysia, to conceptualize and implement innovative features in learning management systems that effectively address user needs.• Provided expert technical support and troubleshooting for learning management systems used by Thai agency personnel, while also serving as an administrator for the systems.• Facilitated training sessions and provided mentoring to agency leaders of all ages, equipping them with the skills and tools needed to maximize the potential of integrated systems and resources.• Managed relationships with local IT providers and learning management system vendors, ensuring that technical and non-technical issues impacting end-users were reported, tracked, and resolved in a timely and efficient manner. Also collaborated with SCORM's vendors to develop and deliver brand new digital content as planned.• Demonstrated a strong commitment to the company's Operating Principles and Leadership Essentials, earning recognition as "Staff of the Month" in September 2019 and August 2020 by the management team. Show less

• Senior Agency Trainer

  • Mar 2019 - Mar 2021

  • Developed and delivered comprehensive training programs for agency personnel, focusing on areas such as sales techniques, product knowledge, and customer service, resulting in increased employee performance and customer satisfaction.• Led training sessions and workshops, utilizing a variety of instructional methods, including presentations, hands-on activities, and role-playing exercises, to engage and educate learners effectively.• Collaborated with subject matter experts and stakeholders to identify training needs and develop relevant content and materials, ensuring alignment with organizational goals and objectives.• Conducted training needs assessments to evaluate skill gaps and customize training programs accordingly, addressing specific needs of individual teams or departments within the agency.• Utilized learning management systems and technology tools to create and deliver online training modules, enabling flexible and accessible learning options for agency personnel.• Provided ongoing coaching and mentoring to new hires and existing employees, offering guidance and support to enhance their performance and professional development.• Evaluated training effectiveness through assessments, surveys, and feedback mechanisms, continuously improving training programs based on results and participant input.• Stayed updated on industry trends, best practices, and new training methodologies, incorporating relevant knowledge into training programs to ensure their relevance and effectiveness.• Collaborated with internal stakeholders to establish training metrics and key performance indicators, tracking and reporting on training outcomes and ROI to demonstrate the value of training initiatives to the agency's leadership.• Acted as a resource and point of contact for agency personnel, answering training-related queries, providing ongoing support, and fostering a positive learning environment. Show less



IT One

• IT Services and IT Consulting
• 200 - 300 Employee

• Software Application Technical Support Analyst

  • Jul 2015 - Feb 2019

  • Conducted consultations with clients to evaluate their needs, assessed and supervised over 15,000 domestic and 150+ international cases (in countries including Indonesia, Philippines, and Malaysia), and provided effective solutions. • Prioritized and managed incident and enhancement cases to maintain consistent, high-quality service for real-time users, while adhering to standard procedures. • Trained and mentored new employees in conflict resolution, customer service tools, and software (including ServiceNow), resulting in organized and efficient customer interaction logs. • Achieved an outstanding average customer satisfaction rating of 90%, 6% higher than the company average. • Introduced innovative tactical tools to expedite process workflows and resolved assigned cases and incidents for the customer service department. • Mastered entire line of business groups, categories, and units, ensuring prompt response to client inquiries and appropriate call escalation. • Developed highly empathetic client relationships, earning "Customer Service Consultant of the Year" award in 2017 for exceptional achievements in all aspects of customer service (including customer satisfaction score and first response time). • Cultivated a courteous mindset to effectively manage high-pressure demands for services, resolved intense client displeasure, and promoted conflict resolution. • Stayed up-to-date with cybersecurity management guidelines for clients' industries and provided expert advice on the impact of changes on non-production systems. • Offered on-demand support to assist other customer service representatives in understanding technical and functional statements. • Utilized Robotic Process Automation (RPA) tools (such as Automation Anywhere) integrated with SAP modules to automate data entry and retrieval, significantly reducing working hours across the customer service department. Show less



MFEC Public Company Limited

• Thailand
• IT Services and IT Consulting
• 700 & Above Employee

• Content Specialist

  • Mar 2014 - May 2014

  • Developed effective content strategies for enterprise content management systems that enabled software compatibility across multiple platforms, including Android and iOS. • Enhanced the e-book preview and format to better align with readers' needs and increase intuitive understanding. • Expanded the company's customer base by introducing new book categories and maintaining their back-end database. • Developed effective content strategies for enterprise content management systems that enabled software compatibility across multiple platforms, including Android and iOS. • Enhanced the e-book preview and format to better align with readers' needs and increase intuitive understanding. • Expanded the company's customer base by introducing new book categories and maintaining their back-end database.