Sivaram J
Director - Products & Engagement at CEMtics- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Experience
-
CEMtics
-
India
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Director - Products & Engagement
-
Mar 2016 - Present
• Associated with the company since inception , part of the Founding/core team that set up the company divisions - Analytics , Big Data & Services. • Digital Transformation consulting, Product Strategy & Sales, Business Development, Program Management, Account Management - P&L, Customer engagements, for IT/Telco/BFSI • Managing Agile teams working on analytics-software development projects for Telco/BFSI clients • Strategy & marketing content for CEMtics products/platform - CEMpliFi • Products: Conceptualized and spearheaded Customer Data Platform , CLTV suite, CXO BI suite and Data monetization platform for Tier 1 clients • Solutions: Conceptualized and Executed use cases across ‘Customer Experience Management Analytics’ spheres, for major CSP US, India and SE Asia): Customer Care automation, Location algorithm, Device Performance Analytics, Customer Churn, GIS based analytics, QA process automation, Broadband deployment among others. Show less
-
-
-
airtel
-
India
-
Telecommunications
-
700 & Above Employee
-
Business Consultant (Digital Intelligence)
-
May 2016 - Apr 2019
A key contributor in Airtel's Digital Transformation program in a technology consultant role via Customer , Device and Network analytics initiatives. Worked closely with Airtel's Strategy , Digitization , Big Data and Data Science leadership teams on formulating & creating in-house product and solutions. • Worked directly with Head of Strategy (SAE) and the Chief Data Scientist for Device Data Automation on Big Data Platform and Device Benchmarking Solution using Machine Learning. • Worked directly with Head of Network Digitization for automating care solution , location intelligence algorithms and broadband deployment solution. • Created strategies for Digital Intelligence team heads for effectively utilizing various data sources like SDK, CDR , OSS for CEM use cases. Show less
-
-
-
Amdocs
-
United States
-
Software Development
-
700 & Above Employee
-
-
Jan 2015 - Mar 2016
Member of a select team spearheading business growth in APAC , post Amdocs's Celcite aquisition. Cross functional player between Sales & Products Division for Amdocs Network Solutions• Pre-Sales & Sales Enablement for Products and Services. Responsible for creating Solution offering for clients from Amdocs Product and Services portfolio.• Formulating Technical solution , Project Plan , Resource Dimensioning , Deployment approach by interacting with touch points in Services, R&D engineering , Development, Finance• Handled & participated in wide array of customer proposals which includes - Self Organizing networks, Data analytics , CEM (Customer Experience Management) , Data inventory , Network Roll out-Design & Optimization • Technical / Business presentations to Customers , Contract finalization and due diligence• On site Customer engagements and Projects in APAC : Leading Op-cos in India ,Taiwan, Philippines, Australia* Part of the engagement/ pre-sales team which helped secure ANS , its first services and product deal in Australia, Taiwan and Philippines Show less
-
-
-
Sep 2013 - Jan 2015
• Engineering & Pre Sales for COPS & Actix product suite• Self Organizing Networks (SON)• Engineering for Auto-correlation / Data analytics platform• Algorithms and specification• Product design and Training documentations• Prototyping use cases for demo's* Led delivery , deployment and technical engagements for Amdocs's first Product deal (SON) in a Tier 1 operator in Australia* Conducted workshops and training for customers across different markets in Australia and partner teams in India. Show less
-
-
-
Sep 2013 - Jan 2014
Engineering & Pre-Sales for SON - Self Organizing Networks• PoC's & Trials for leading Op-Co in India* Led and executed first successful E2E trial of Celcite's product suite in APAC.• Product workshops for customer• Customer presentations & engagements• Algorithms and specifications for Network Automation modules
-
-
-
Ericsson
-
Sweden
-
Telecommunications
-
700 & Above Employee
-
-
Jan 2012 - Sep 2013
• Part of Ericsson Global division - India GDC• Mobile Network consultancy in India & Thailand• Pre-Sales support• Due Diligence activities for new deals• New feature trials
-
-
-
Jul 2007 - Dec 2011
• Part of Ericsson India• Wireless Network (Mobile) Consultancy in Design , Optimization & Network roll out services at various Op-co locations across 6 different states in India• Project Governance : Handled key customer engagements and led project delivery for private and government clients
-
-
Education
-
Indian School of Business
MBA (Executive), Strategy & Marketing with Finance (minor) -
National University of Singapore
MBA International Immersion Program at NUS B-School -
SRM IST
Bachelor of Technology (B.Tech.) -
Vishwa Bharati Public School