Experience

CEMtics

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Director - Products & Engagement

  • Mar 2016 - Present

  • Associated with the company since inception , part of the Founding/core team that set up the company divisions - Analytics , Big Data & Services. • Digital Transformation consulting, Product Strategy & Sales, Business Development, Program Management, Account Management - P&L, Customer engagements, for IT/Telco/BFSI • Managing Agile teams working on analytics-software development projects for Telco/BFSI clients • Strategy & marketing content for CEMtics products/platform - CEMpliFi • Products: Conceptualized and spearheaded Customer Data Platform , CLTV suite, CXO BI suite and Data monetization platform for Tier 1 clients • Solutions: Conceptualized and Executed use cases across ‘Customer Experience Management Analytics’ spheres, for major CSP US, India and SE Asia): Customer Care automation, Location algorithm, Device Performance Analytics, Customer Churn, GIS based analytics, QA process automation, Broadband deployment among others. Show less



airtel

• India
• Telecommunications
• 700 & Above Employee

• Business Consultant (Digital Intelligence)

  • May 2016 - Apr 2019

  A key contributor in Airtel's Digital Transformation program in a technology consultant role via Customer , Device and Network analytics initiatives. Worked closely with Airtel's Strategy , Digitization , Big Data and Data Science leadership teams on formulating & creating in-house product and solutions. • Worked directly with Head of Strategy (SAE) and the Chief Data Scientist for Device Data Automation on Big Data Platform and Device Benchmarking Solution using Machine Learning. • Worked directly with Head of Network Digitization for automating care solution , location intelligence algorithms and broadband deployment solution. • Created strategies for Digital Intelligence team heads for effectively utilizing various data sources like SDK, CDR , OSS for CEM use cases. Show less



Amdocs

• United States
• Software Development
• 700 & Above Employee

• • Jan 2015 - Mar 2016

  Member of a select team spearheading business growth in APAC , post Amdocs's Celcite aquisition. Cross functional player between Sales & Products Division for Amdocs Network Solutions• Pre-Sales & Sales Enablement for Products and Services. Responsible for creating Solution offering for clients from Amdocs Product and Services portfolio.• Formulating Technical solution , Project Plan , Resource Dimensioning , Deployment approach by interacting with touch points in Services, R&D engineering , Development, Finance• Handled & participated in wide array of customer proposals which includes - Self Organizing networks, Data analytics , CEM (Customer Experience Management) , Data inventory , Network Roll out-Design & Optimization • Technical / Business presentations to Customers , Contract finalization and due diligence• On site Customer engagements and Projects in APAC : Leading Op-cos in India ,Taiwan, Philippines, Australia* Part of the engagement/ pre-sales team which helped secure ANS , its first services and product deal in Australia, Taiwan and Philippines Show less

• • Sep 2013 - Jan 2015

  • Engineering & Pre Sales for COPS & Actix product suite• Self Organizing Networks (SON)• Engineering for Auto-correlation / Data analytics platform• Algorithms and specification• Product design and Training documentations• Prototyping use cases for demo's* Led delivery , deployment and technical engagements for Amdocs's first Product deal (SON) in a Tier 1 operator in Australia* Conducted workshops and training for customers across different markets in Australia and partner teams in India. Show less

• • Sep 2013 - Jan 2014

  Engineering & Pre-Sales for SON - Self Organizing Networks• PoC's & Trials for leading Op-Co in India* Led and executed first successful E2E trial of Celcite's product suite in APAC.• Product workshops for customer• Customer presentations & engagements• Algorithms and specifications for Network Automation modules



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• • Jan 2012 - Sep 2013

  • Part of Ericsson Global division - India GDC• Mobile Network consultancy in India & Thailand• Pre-Sales support• Due Diligence activities for new deals• New feature trials

• • Jul 2007 - Dec 2011

  • Part of Ericsson India• Wireless Network (Mobile) Consultancy in Design , Optimization & Network roll out services at various Op-co locations across 6 different states in India• Project Governance : Handled key customer engagements and led project delivery for private and government clients