Experience

Resolute Food Industries LLC

• United Arab Emirates
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Purchase and Supply Chain In charge | Procurement | Supply Chain | Distribution & Logistics Ops

  • Oct 2019 - Present

  • Handling the entire Procurement and supply chain and 4PL operations of international brands such as Chowking and Jollibee. Asia Kitchen by mainland China and other verticals of HORECA, B2B, B2C online platform • Executing the demand planning and imports of proprietary blends from various countries such as Philippines and Vietnam. Identifying reliable sources, negotiating prices, executing purchase orders. • As the sole responsible of the entire supply chain process for a food manufacturing unit. This involved maintaining and preparing stock forecasts, establishing rolling buffer stock levels, and ensuring optimized inventory levels. implemented procurement strategies to meet the organization's supply needs. • Managed the import/export processes of Oman, Saudi, Philippines, Vietnam, Taiwan ensuring compliance with Dubai customs regulations, documentation, coordinating with freight forwarders and customs brokers. • Optimizing Inventory levels, forecasting demand, and ensuring timely availability of materials. Monitoring and controlling procurement costs within budget, identifying savings through negotiations and alternative sourcing. Ensuring regulatory compliance, implementing quality processes, and conducting supplier audits. • Utilizing data analysis tools to evaluate supplier performance, track key metrics. Identifying procurement risks, implementing contingency plans, and monitoring market trends. • Coordinating procurement activities seamlessly with production, quality control, warehouse, logistics, and cross-functional teams to ensure efficient and synchronized operations. • Achieved 2.5% cost savings through strategic sourcing, reduced procurement lead time by 30%, improved supplier base by 110%, and achieved 99% compliance with regulatory needs. Show less



G.S.Farm Tazza Produce Pvt Ltd.

• Chennai Area, India

• Procurement & Distribution Centre Manager

  • Jun 2017 - Sep 2019

  ► Maintained a fill rate of 10% and an on-time delivery rate of 99% for fresh produce purchasing materials while reducing logistics and distribution costs by 5% and maintaining a high level of customer service. ►Implemented cost-saving measures resulting in a 10% reduction in procurement costs while maintaining high standards in distribution and warehouse management and operating within budget by managing the entire process of fresh produce sourcing, inventory management, order management, product life cycle management and ensuring compliance with statutory regulations. ► Achieved a 6.5% reduction in warehousing expenses through cost-saving measures while maintaining high levels of efficiency, quality control, and compliance with corporate and regulatory requirements for storage, repacking, and distribution. ► Implemented best practices in inventory, indent, forecasting, purchasing and material control, forecasting, and demand planning, resulting in a 4.5% increase in inventory turnover and a 10% reduction in stock-out incidents. ► Achieved a 7.5% increase in on-time delivery rate for logistics operations in both local and upcountry locations and a 3% reduction in transport and freight management costs by implementing effective planning strategies, ensuring high level of OTIF Show less



Arrowline Organic Products Private Limited

• India
• Dairy Product Manufacturing
• 1 - 100 Employee

• Global Sourcing and Export Manger

  • Feb 2014 - Jun 2017

  ► Reduced procurement costs by 2.5% through expert sourcing activities and strong supplier relationships established through effective communication, transparency, contract negotiation, and relationship management. ► Implemented best practices in global and domestic sourcing, resulting in a 6.5% reduction in raw material costs and identified opportunities for cost savings and technological advancement through effective supplier selection management. ► Implemented inventory management strategies resulting in a 2% reduction in inventory carrying costs, including liaison with production department, cost estimation and contract negotiations, implementing systems to avoid over-stocking and out-of-stock situations that cause production and financial losses. ► Reduced production costs by 5% through implementation of material planning and production strategies, including cost control measures and vendor identification through B2B, B2C, trade shows, exhibitor list, and import/export data. Show less



Dynapharm Uganda Limited

• Operation Manager

• Operation Manager

  • Sep 2011 - Feb 2014

  ► Managed and oversaw 36 Branch Managers in Uganda to successfully handle district operations including sales, marketing, branding, promotional activities, stock control, inventory management, and training ► Boosted sales by 20% through the development and execution of promotional materials in existing and emerging markets, collaborated with agencies and clients to ensure materials met standard requirements for target markets. ► Improved distribution network performance by 25% through managing sales and supervising a network of distributors and 36 outlets, providing training, analyzing market trends, forecasting, identifying new distributors, and managing SLA and P&L responsibilities. Show less



Reliance Communication Ltd, (RISPL) India.

• Chennai, India

• Customer Service and Complaint Management Team Lead.

  • Mar 2007 - Aug 2011

  ► Handled distributors, channel partners and resulting in a 3% reduction in customer complaints, by analyzing various parameters such as quality of call, resolution, audit, and customer life cycle after complaints. ►Successfully reduced escalations by 2.5% by handling issues and resolutions at various escalation desks, including chairman's office, call center, service assurance, social media, and correspondences. ► Improved service quality by 2.5% by implementing a system for MIS, escalation data management and analyzing daily, weekly, and monthly activity reports to identify trends, optimize resource deployment, and improve services. Show less



Synergy services Pvt Ltd

• chennai

• Customer service Officer

  • Jun 2006 - Mar 2007

  ► Supervised a team of customer service representatives and resolved 20,000+ customer complaints per month via phone, email, and mail resulting in a 10% increase in customer satisfaction rate. ► Reduced customer cancellations by 7% by successfully resolving 5000+ product malfunctions per month by suggesting solutions and handling product recalls, working closely with the customer service manager to ensure proper service delivery. ► Supervised a team of customer service representatives and resolved 20,000+ customer complaints per month via phone, email, and mail resulting in a 10% increase in customer satisfaction rate. ► Reduced customer cancellations by 7% by successfully resolving 5000+ product malfunctions per month by suggesting solutions and handling product recalls, working closely with the customer service manager to ensure proper service delivery.