Experience

Air Selangor

• Malaysia
• Utilities
• 700 & Above Employee

• Assistant Vice President I - Performance & Strategy

  • May 2022 - Present



Citi

• United States
• Financial Services
• 700 & Above Employee

• Assistant Vice President

  • Oct 2020 - May 2022

  - Responsible to define an appropriate Reconciliation Control governance to support the Transfer Agency day to day operations and meet regulatory requirements, closely work on reconciliation change programs to support group initiatives and assist with Reconciliations organizational restructuring - Lead employees using management tools and experience, manage capacity planning and new staff onboarding and interviews - Champion & contribute to change on enhancements, improvements that offers advanced solutions - Appropriately assess & manage risks and execute controls in alignment with policies and procedures, driving compliance with applicable laws, rules & regulations, applying sound ethical judgement, escalating & reporting control issues with transparency as well as creating accountability for those who fail to maintain these standards - Support Change, Technology and Migration Teams to prioritize automation, new fund/client onboarding, platform stabilization and STP. - Support roll out of Projects and technology enhancement deliveries. - Perform Reconciliation tool / platform functionalities testings to support new product or process operating model. - Functionalization of Transfer Agency KL across Australia, Hong Kong & Singapore process - Drive initiatives and process improvements to automate manual processes Show less



RBC Investor Services

• Canada
• Financial Services
• 700 & Above Employee

• Manager, Reconciliations Australia

  • Jan 2017 - Oct 2020

  - Responsible to define an appropriate Reconciliation Control governance to support the operations and meet regulatory requirements, closely work on reconciliation change programs to support group initiatives and assist with Reconciliations organizational restructuring- Lead employees using management tools and experience, manage capacity planning and new staff onboarding and interviews- Mitigate financial and reputational risk in accordance with procedures & policies, operations controls and compliance- Responsible in daily processing of Reconciliations of Asset and Cash- Ensure all cash & asset breaks are investigated and correct break assignment, review team performance with KPI targets- Point of escalation for the team, manage critical queries and solve complex reconciliation issues by engaging with various parties e.g. Network Management, Business Lines, Service Assurance, IT, Operations Risk & Control etc.- Produce and maintain statistical information, report preparation and analysis for decision making- Provide leadership, training, guidance and support in the development and enhancement of reconciliation processes- BCP Champion for the entire Reconciliation dept. Maintain an in depth knowledge of BCP procedures, policies and plans and execute readiness during BCP exercises- Manage internal and external Audit readiness Show less

• Supervisor, Reconciliation Luxembourg, Singapore, Hong Kong, Unit Trust UK & Australia

  • Mar 2014 - Jan 2017

  - Ensure deliverables of Cash & Asset Reconciliations are completed and checklist signed-off within SLA - Provide leadership, guidance and support in the development and enhancement of reconciliation processes and system migrations activities- Develop team training plans and regular review of procedures- Responsible for escalations of reconciliation break analysis- Ensure all operational risks and compliance gaps are bridged in order to ensure that the business is not risky - Performing interviews for new recruits- Conduct feedback sessions with staff on performances and progression plan as well as staff appraisals- Responsible to review all key risk related documents and policies and KPI Reports- BCP Champion for entire Reconciliation department- Perform periodic review on EUC, RCA (Risk and Self-Assessment), ORM (Operational Risk Management), SLA and Responsibility Assignment matrix (RACI) Show less

• Senior Administrator, Reconciliation Singapore, Hong Kong & Luxembourg

  • Oct 2009 - Mar 2014

  - Perform and monitor daily cash reconciliation for all collection accounts for Shareholder Services- Monitor stock reconciliations between bank and sub-custodian- Resolve discrepancies by analysis and identification of un-reconciled items, late receipt of payments, delays in redemption/subscription proceeds from investors and fund houses- Prepare various management KPI reports- Engage with business partners in Singapore, Hong Kong and Luxembourg to review breaks and operational issues- Conduct training for new staff- Review of procedures and SLA for multiple regions- BCP Coordinator - Lead and provide support during BCP exercises Show less



Standard Chartered Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Senior Document Analyst

  • Dec 2006 - Oct 2009

  - Service support for International Trade Services for Standard Chartered Bank Hong Kong Ltd- Checking of and/or approving import documents against Letters of Credit with the applications of UCP600 (Uniform Customs & Practice for Documentary Letters of Credit) & ISBP (Intl Standard Banking Practice for Examinations of Documents under Documentary Letters of Credit

• Global Operations Officer

  • Mar 2002 - Dec 2006

  - Service support for Securities Services for Standard Chartered Bank Hong Kong Ltd-Billing processing in accordance with Client Fee Agreements/ Fee Schedules- Creating/adjusting various fees/charges in systems as per Client's standing instructions/Fee Agreements with Sales/Bank- Notifications of missing trade instructions on trade settlements-Setting up of Securities (Bonds/Ordinary Shares/Warrants) in systems-Corporate Action-Disbursement of Cash Dividends to clients- Preparation and notification of Proxy Voting, MCD (Malaysian Central Depository) Reconciliation Report, Global Revenue Analysis & Forecast System & Client Reports Show less