Director of Enterprise Solutions

• 2023 - Present

• Manage comprehensive enterprise applications support team, consisting of 30+ analysts, developers, testers, and integrators. • Manage operational budget, ultimately streamlining operational expenditures by reducing vendor spend by ~40% across 10+ external vendors and software expenditures. • Implemented SysAid as a unified reporting platform to bring team visibility into a single source of truth view for leadership, and task tracking platform, increasing deliverable handoff efficiency… Show more • Manage comprehensive enterprise applications support team, consisting of 30+ analysts, developers, testers, and integrators. • Manage operational budget, ultimately streamlining operational expenditures by reducing vendor spend by ~40% across 10+ external vendors and software expenditures. • Implemented SysAid as a unified reporting platform to bring team visibility into a single source of truth view for leadership, and task tracking platform, increasing deliverable handoff efficiency by over 75%. • Directly managed the onboarding, coaching, professional development, and success of the enterprise applications team. • Drive IT Roadmap across the organization by partnering with key stakeholders across product, engineering, operations, and finance. • Report directly to Chief Information Officer, coordinating and planning all IT enterprise application activities across the organization including capacity planning, silo dependencies, and resource prioritization. • Managed external vendor relationships, coordinating project initiatives between internal resources and external vendors to ensure project alignment and timelines. - Manage the development and execution of IT initiatives through our SAP S/4HANA and Workday Platform in partnership with our Application Managed Services (AMS) Teams, consisting of 30+ direct and indirect IT staff. - Manage the SAP S/4HANA developmental landscape to ensure a streamlined process of: Source, Build, Test, & Deploy. - Partner with the Global Transformation Team in strategizing and leading initiatives to improve operational efficiency and standardizing Standard Operating Procedures (SOPs). - Define, lead, and govern functional enhancements through standardized testing and validation across the organization. - Partner with the Governance, Risk, and Compliance (GRC) and Internal Audit Teams, to ensure SOC 2 compliance. Show less • Manage comprehensive enterprise applications support team, consisting of 30+ analysts, developers, testers, and integrators. • Manage operational budget, ultimately streamlining operational expenditures by reducing vendor spend by ~40% across 10+ external vendors and software expenditures. • Implemented SysAid as a unified reporting platform to bring team visibility into a single source of truth view for leadership, and task tracking platform, increasing deliverable handoff efficiency… Show more • Manage comprehensive enterprise applications support team, consisting of 30+ analysts, developers, testers, and integrators. • Manage operational budget, ultimately streamlining operational expenditures by reducing vendor spend by ~40% across 10+ external vendors and software expenditures. • Implemented SysAid as a unified reporting platform to bring team visibility into a single source of truth view for leadership, and task tracking platform, increasing deliverable handoff efficiency by over 75%. • Directly managed the onboarding, coaching, professional development, and success of the enterprise applications team. • Drive IT Roadmap across the organization by partnering with key stakeholders across product, engineering, operations, and finance. • Report directly to Chief Information Officer, coordinating and planning all IT enterprise application activities across the organization including capacity planning, silo dependencies, and resource prioritization. • Managed external vendor relationships, coordinating project initiatives between internal resources and external vendors to ensure project alignment and timelines. - Manage the development and execution of IT initiatives through our SAP S/4HANA and Workday Platform in partnership with our Application Managed Services (AMS) Teams, consisting of 30+ direct and indirect IT staff. - Manage the SAP S/4HANA developmental landscape to ensure a streamlined process of: Source, Build, Test, & Deploy. - Partner with the Global Transformation Team in strategizing and leading initiatives to improve operational efficiency and standardizing Standard Operating Procedures (SOPs). - Define, lead, and govern functional enhancements through standardized testing and validation across the organization. - Partner with the Governance, Risk, and Compliance (GRC) and Internal Audit Teams, to ensure SOC 2 compliance. Show less

Director of Information Technology - Applications l Integrations l Analytics l Program Management

• 2016 - 2022

Responsible for the development and execution of the IT strategy. Accountable to the Board of Directors for updates on IT deliverables toward key business initiatives. Managed the leadership and transformation of the IT function to support scale and value delivery in collaboration and partnership with distributors and customers throughout the world. Scope of responsibility includes business demand and priority management, application portfolio road map development, risk reduction across… Show more Responsible for the development and execution of the IT strategy. Accountable to the Board of Directors for updates on IT deliverables toward key business initiatives. Managed the leadership and transformation of the IT function to support scale and value delivery in collaboration and partnership with distributors and customers throughout the world. Scope of responsibility includes business demand and priority management, application portfolio road map development, risk reduction across infrastructure landscape, and accountable for the availability and operations of day to day IT services, systems, and vendor management. Managed annual operating IT budget and day to day activities for 10+ direct and indirect staff. Led the streamline reporting process for IM Supply's internal and external customers using Microsoft Power BI tools to increase visibility into the financials and sales performance. Strategized company-wide SOC 2 Compliance with Information Technology, Human Resources, Operations, and Leadership teams. Assess IT department costs, prioritize IT projects, and implement best-fit solutions for company wide initiatives. Transitioned company through COVID-19 pandemic to 100% remote working environment. Show less Responsible for the development and execution of the IT strategy. Accountable to the Board of Directors for updates on IT deliverables toward key business initiatives. Managed the leadership and transformation of the IT function to support scale and value delivery in collaboration and partnership with distributors and customers throughout the world. Scope of responsibility includes business demand and priority management, application portfolio road map development, risk reduction across… Show more Responsible for the development and execution of the IT strategy. Accountable to the Board of Directors for updates on IT deliverables toward key business initiatives. Managed the leadership and transformation of the IT function to support scale and value delivery in collaboration and partnership with distributors and customers throughout the world. Scope of responsibility includes business demand and priority management, application portfolio road map development, risk reduction across infrastructure landscape, and accountable for the availability and operations of day to day IT services, systems, and vendor management. Managed annual operating IT budget and day to day activities for 10+ direct and indirect staff. Led the streamline reporting process for IM Supply's internal and external customers using Microsoft Power BI tools to increase visibility into the financials and sales performance. Strategized company-wide SOC 2 Compliance with Information Technology, Human Resources, Operations, and Leadership teams. Assess IT department costs, prioritize IT projects, and implement best-fit solutions for company wide initiatives. Transitioned company through COVID-19 pandemic to 100% remote working environment. Show less

Management Planning Advisory - Enterprise Applications & IT Delivery Services (ERP, SaaS, Cloud)

• 2015 - 2016

- Led multi-million dollar projects that defined business processes & functionalities required to deliver on-time ERP & CRM Solutions (NetSuite, Microsoft Dynamics AX, Oracle). Projects covered entire software development life cycle (SDLC), which include but not limited to: requirements gathering and analysis, business process design, system configuration, technical design, user acceptance and system testing, conversion strategy, user training, change management, post production support, and… Show more - Led multi-million dollar projects that defined business processes & functionalities required to deliver on-time ERP & CRM Solutions (NetSuite, Microsoft Dynamics AX, Oracle). Projects covered entire software development life cycle (SDLC), which include but not limited to: requirements gathering and analysis, business process design, system configuration, technical design, user acceptance and system testing, conversion strategy, user training, change management, post production support, and governance / project management / reporting activities. - Developed and standardized key reporting metrics, encompassing project risks and overall progress for the steering committee and project team. - Trained and supervised a team of business analysts, functional consultants, and developers documenting business requirements and governance throughout the SDLC. - Facilitated weekly team meetings, individual consulting, and evaluations to motive team members and foster a cohesive work environment. - Communicated with senior management and both technical and non-technical personnel to build effective cross-functional teams to ensure accuracy, consistency, problem solving and on-time project completion. Show less - Led multi-million dollar projects that defined business processes & functionalities required to deliver on-time ERP & CRM Solutions (NetSuite, Microsoft Dynamics AX, Oracle). Projects covered entire software development life cycle (SDLC), which include but not limited to: requirements gathering and analysis, business process design, system configuration, technical design, user acceptance and system testing, conversion strategy, user training, change management, post production support, and… Show more - Led multi-million dollar projects that defined business processes & functionalities required to deliver on-time ERP & CRM Solutions (NetSuite, Microsoft Dynamics AX, Oracle). Projects covered entire software development life cycle (SDLC), which include but not limited to: requirements gathering and analysis, business process design, system configuration, technical design, user acceptance and system testing, conversion strategy, user training, change management, post production support, and governance / project management / reporting activities. - Developed and standardized key reporting metrics, encompassing project risks and overall progress for the steering committee and project team. - Trained and supervised a team of business analysts, functional consultants, and developers documenting business requirements and governance throughout the SDLC. - Facilitated weekly team meetings, individual consulting, and evaluations to motive team members and foster a cohesive work environment. - Communicated with senior management and both technical and non-technical personnel to build effective cross-functional teams to ensure accuracy, consistency, problem solving and on-time project completion. Show less

Senior Systems Analyst - Corporate Enterprise Applications

• 2012 - 2015

- Managed the Multi-Million Dollar Global Enterprise Finance/Legal/Treasury Application Portfolio to ensure Annual Operating Plan (AOP) and Long Range Plan (LRP) are in alignment with our IT Roadmap. - Partnered with the Senior Executive Leadership Team to manage and implement process improvement initiatives within the Finance/Legal/Treasury groups by leveraging our Global Application Portfolio & Oracle Business Intelligence tools. Generated $450K return on investment to date. -… Show more - Managed the Multi-Million Dollar Global Enterprise Finance/Legal/Treasury Application Portfolio to ensure Annual Operating Plan (AOP) and Long Range Plan (LRP) are in alignment with our IT Roadmap. - Partnered with the Senior Executive Leadership Team to manage and implement process improvement initiatives within the Finance/Legal/Treasury groups by leveraging our Global Application Portfolio & Oracle Business Intelligence tools. Generated $450K return on investment to date. - Partnered with Business Application Owners to streamline Support Ticket processes which decreased support tickets by 20% over a 6 month period. - Managed an international team of system integrators and database administrators to ensure projects and resources are aligned and within budget. (Industrial Technologies - Business Relationship Management) - Program managed and supported the day to day activities of a multi-million dollar ERP (Oracle) & CRM (Siebel) implementation project into Latin America to synergize regional business processes and financial reporting. - Partnered with Latin America Executives to expand Ingersoll Rand’s technology footprint (ERP & CRM) into the region. - Adhered to ITIL and PMO Governance processes to establish and streamline project initiatives and deliverables. - Worked with customer centers & distributors to optimize processes that generated additional revenue of $675K. - Organized and participated in supplier evaluation, rapid improvement events, and value stream analysis.

MBA Technology Accelerated Development Program (ADP) - 2 Year Rotational Program

• 2010 - 2012

Corporate Center (Infrastructure Services) - Managed and supported the day to day activities of both a $300+ million divestiture and $900+ million dollar infrastructure transition project to support innovation, operational excellence, and customer satisfaction initiatives across the company, both in current geographies as well as emerging markets. - Established program requirements, schedules, budgets, and resources to monitor projects from initiation through implementation while managing… Show more Corporate Center (Infrastructure Services) - Managed and supported the day to day activities of both a $300+ million divestiture and $900+ million dollar infrastructure transition project to support innovation, operational excellence, and customer satisfaction initiatives across the company, both in current geographies as well as emerging markets. - Established program requirements, schedules, budgets, and resources to monitor projects from initiation through implementation while managing risks and coordinating globally & cross-functional efforts to ensure completion within established requirements. - Led the implementation of an innovation portal to support crowd sourcing and employee engagement. Enterprise Services (Applications Management) - Collaborated with developers to design and develop new functionality for Tavant Warranty Management Software (TWMS) to improve business processes by 20%. - Collaborated with global business leaders to assess, plan, and implement system requirements and capacity necessary to upgrade TWMS. - Led the implementation of analytics and data mining solution in order to understand and predict product churn, retention, defection, & reduce reporting time by 30%.

MBA Graduate Assistant

• 2008 - 2010

MBA Intern - Dell Americas Quality Management

• 2009 - 2009

- Drove Business Process Improvement (BPI) Yellow Belt via Global Financial Governance through the use of shared tools to gain visibility worldwide on total cost of field quality. - Created Global Program Warranty Template to standardized processes and keep track of parts and service costs worldwide. - Drove Business Process Improvement (BPI) Yellow Belt via Global Financial Governance through the use of shared tools to gain visibility worldwide on total cost of field quality. - Created Global Program Warranty Template to standardized processes and keep track of parts and service costs worldwide.

Operations Specialist

• 2007 - 2008

- Managed all aspects of eCommerce order fulfillment for personal genomics service for 23andMe’s customers. - Established systems and processes to handle new business ventures such as international store and B2B projects. - Worked with Engineering and Product Management teams to set up customer facing tools and features of the web-based genome service. - Managed all aspects of eCommerce order fulfillment for personal genomics service for 23andMe’s customers. - Established systems and processes to handle new business ventures such as international store and B2B projects. - Worked with Engineering and Product Management teams to set up customer facing tools and features of the web-based genome service.

Operations Manager

• 2007 - 2007

- Managed training and testing programs for current and new vendors to ensure that flow (EDI and XML), fulfillment timing, and packaging material meet all contract requirements, resulting in 10 days lead time reduction. - Renegotiated new agreements with logistics and vendors to reduce annual costs by 20%. - Managed business relationships, such as Palm, Inc., Handango.Com, PalmGear.Com, Staples, and OfficeMax to ensure compliance with service level agreements. - Managed training and testing programs for current and new vendors to ensure that flow (EDI and XML), fulfillment timing, and packaging material meet all contract requirements, resulting in 10 days lead time reduction. - Renegotiated new agreements with logistics and vendors to reduce annual costs by 20%. - Managed business relationships, such as Palm, Inc., Handango.Com, PalmGear.Com, Staples, and OfficeMax to ensure compliance with service level agreements.

Operations and Implementation Manager

• 2004 - 2006

- Implemented, customized, & managed the WMS (core-e) system, saving $200K annually in operational and labor costs. - Designed and implemented 24/7 customer access portal to inventory and order status information. - Managed warehouse staff of 15, overseeing picking, packing, shipping, and assembly of over 3,000 products. - Implemented, customized, & managed the WMS (core-e) system, saving $200K annually in operational and labor costs. - Designed and implemented 24/7 customer access portal to inventory and order status information. - Managed warehouse staff of 15, overseeing picking, packing, shipping, and assembly of over 3,000 products.

Associate Director of Operations

• 2002 - 2004

- Managed the in-house order (10K+ orders/month) and inventory management system – Mail Order Manager (MOM) - for over 1,500 products of order entry, pick/pack/ship operation, and returns processing. ($15M in annual sales). - Implemented credit card processing module for the order management system reducing credit card fees by 5%. - Designed and implemented re-occurring sales model, increasing revenue $3M+ over a 12 month period. - Managed the in-house order (10K+ orders/month) and inventory management system – Mail Order Manager (MOM) - for over 1,500 products of order entry, pick/pack/ship operation, and returns processing. ($15M in annual sales). - Implemented credit card processing module for the order management system reducing credit card fees by 5%. - Designed and implemented re-occurring sales model, increasing revenue $3M+ over a 12 month period.