Siti Hajar Aisyah Mustafameliki
Compliance Executive at Nadi Cergas Sdn Bhd- Claim this Profile
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Bio
Credentials
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Certified Sustainability Reporting Specialist
Institute of Certified Sustainability PractitionersMay, 2022- Nov, 2024 -
GRI Standards Certified Training
Global Reporting Initiative (GRI)Mar, 2022- Nov, 2024 -
Certificate in Anti Corruption Compliance
Malaysian Institute of Management (MIM)Apr, 2021- Nov, 2024 -
CQI & IRCA Certified ISO 14001 Lead Auditor
British Standard InstitutionsAug, 2022- Nov, 2024
Experience
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Nadi Cergas Sdn Bhd
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Construction
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1 - 100 Employee
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Compliance Executive
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Jun 2019 - Present
I specialize in 3 interrelated fields of work at the company: - Sustainability/ESG Planning and Reporting - ISO 14001 Environmental Management System - Anti-Bribery & Corruption Program I specialize in 3 interrelated fields of work at the company: - Sustainability/ESG Planning and Reporting - ISO 14001 Environmental Management System - Anti-Bribery & Corruption Program
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Toyota Malaysia
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Malaysia
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Motor Vehicle Manufacturing
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300 - 400 Employee
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Customer Service Operations Executive
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Jan 2018 - May 2019
Responsible for: > Managing and administering the overall daily operations of the Service Centre.> Handling customer complaints.> Preparing required reports, including warranty and technical reports with the branch master technician.> Managing and administering the daily customer relations operations of Sales and Service.> Managing Service Centre’s staff towards a high level of productivity, competency, and commitment.> Responsible for the after-sales customer care activities to ensure delivery of excellent customer service.
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Field Operations Executive
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Jun 2017 - Jan 2018
> Monitor outlets KPI, sales, debts, and Work In Progress (WIP)> Weekly reports preparation on outlet performance and status for the manager.> Technical skills on how to extract and analyze data to guide outlets daily operation> Abnormality identification by using Kaizen concept to solve operational issues> Two weeks frontline experience as a Customer Service Operation Executive at Toyota Service Centre Subang Jaya> Involved with Takata Airbag recalls project
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Education
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2022 - 2024
National University of Malaysia (UKM)
Master of Business Administration - MBA, Business Administration and Management, General -
2013 - 2016
Monash University
Bachelor of Engineering - BE, Environmental Engineering -
2010 - 2012
Kolej Mara Seremban
A-Levels, Engineering -
2005 - 2009
Sekolah Menengah Sains Hulu Selangor
Sijil Pelajaran Malaysia, Science & Technology Stream
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