SITI NUR ZULAIKHA NOR HISHAM

Customer Service Representative at iStore iSend
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Contact Information
us****@****om
(386) 825-5501
Location
MY

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Experience

    • Malaysia
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Customer Service Representative
      • Nov 2020 - Present

      I worked as customer service associate. Handling task on how to response customer inquiry from A until Z. I also handling on how to issued the issue from customer while purchasing. My KPi also based on performance rate on how minutes response to the customer and reviewing the review of customer. I worked as customer service associate. Handling task on how to response customer inquiry from A until Z. I also handling on how to issued the issue from customer while purchasing. My KPi also based on performance rate on how minutes response to the customer and reviewing the review of customer.

    • Malaysia
    • Food and Beverage Manufacturing
    • 700 & Above Employee
    • Internship Trainee
      • Feb 2021 - Jul 2021

      Handling task on how to manage staff in whole organization. Handling task on organization chart of the whole company. Handling task on how to calculate staff OT Handling task on how to transfer staff from one place to another place Handling task on how to manage staff in whole organization. Handling task on organization chart of the whole company. Handling task on how to calculate staff OT Handling task on how to transfer staff from one place to another place

    • Malaysia
    • Food & Beverages
    • 1 - 100 Employee
    • Barista
      • Aug 2020 - Dec 2020

      During break semester since 2019, I already joined this coffee shop as my part time work. This is because I want to have some working experience. Until, 2020, I joined the coffee shop to adding the working skills plus to have some pocket money since I am student. I love to work in this place because I can interact with many people and can plus my confidence level to react with the people. During break semester since 2019, I already joined this coffee shop as my part time work. This is because I want to have some working experience. Until, 2020, I joined the coffee shop to adding the working skills plus to have some pocket money since I am student. I love to work in this place because I can interact with many people and can plus my confidence level to react with the people.

    • Sales Representative
      • Sep 2017 - Feb 2018

      In 2017, after finished my diploma, I joined this company which is Celcom Dealer as my part-time working. Before this I do not have any working experience to confront with many people. This is my 1st job which I can enhance my communication skill and confidence level to confront with peoples. I have to be brave to make a sales every month because once achieved the target, there have rewards to the staff. The job is making me more brave day by day and I gain my confidence to have another working experience in future,

    • Malaysia
    • Investment Management
    • 700 & Above Employee
    • Internship
      • Jan 2017 - Mar 2017

      During 2017, I was joining PNB in department international investment analysis which conduct the investment of the company. I have learns to view how the staff viewing, maintaining the stock due the exchange currency. Plus, I can interact with the foreign client to assist them before the meeting was started. Lastly, I has appointed to make a daily basis account for staff due to exchange currency in every morning. During 2017, I was joining PNB in department international investment analysis which conduct the investment of the company. I have learns to view how the staff viewing, maintaining the stock due the exchange currency. Plus, I can interact with the foreign client to assist them before the meeting was started. Lastly, I has appointed to make a daily basis account for staff due to exchange currency in every morning.

Education

  • Universiti Utara Malaysia
    BACHELOR'S DEGREE IN INTERNATIONAL BUSINESS MANAGEMENT, Logistics, Materials, and Supply Chain Management
    2018 - 2021
  • KOLEJ PROFESIONAL MARA SERI ISKANDAR
    DIPLOMA IN INTERNATIONAL BUSINESS, INTERNATIONAL BUSINESS
    2014 - 2017

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