Siti Halimah Saadiah Mustaffa
Assistant Manager (Rooms) at Mandarin Orchard Singapore- Claim this Profile
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French Elementary proficiency
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Malay Native or bilingual proficiency
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Japanese Limited working proficiency
Topline Score
Bio
Credentials
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日本語能力試験 Japanese-Language Proficiency Test N5
The Japan FoundationDec, 2014- Oct, 2024 -
Diplôme d'études en Langue Française
Ministère de l'éducation nationaleJul, 2012- Oct, 2024
Experience
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Mandarin Orchard Singapore
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Singapore
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Hospitality
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1 - 100 Employee
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Assistant Manager (Rooms)
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Oct 2014 - Present
Being trained in both Front Office and Housekeeping department.-Front office duties include Reception Manager and Room Controlling duties, occasionally covering Duty Manager role-Housekeeping duty include role as Housekeeper (Assistant to Assistant Executive Housekeeper and Director of Housekeeping)
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Revenue Officer
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Mar 2015 - Jul 2015
Was given the opportunity to work in the Revenue Department of Mandarin Orchard for 4 months.Main job scope:-Assisting our Regional VP in Sales & Distribution and Revenue Manager to implement decision changes to pricing.-Working with Reservations and Sales & Marketing department closely to assist in daily operation. -Using hospitality programs such as Sabre, Siteminder and OPERA on a daily basis.-Contacting OTAs on a frequent basis to solve problems, improve content of the hotel, etc.
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Management Trainee
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Sep 2013 - Oct 2014
To be attached to the different departments (mainly Front Office) of a hotel of 1077 rooms with a daily occupancy of above 90% for a duration of 1 year to gain experience and familiarity of basic everyday tasks, duties and responsibilities.November 2013 - February 2014 : Meritus Club Floor (270+ rooms)- Trained in basic OPERA functions such as checking in & out, Housekeeping Management, and HotSOS application. - Carrying out Club/VIP related tasks such as inspecting rooms, pre blocking rooms, welcome drinks & letters, welcoming VIPs from driveway and carrying out in-room check-in, handling Wedding couple check-in, preparing of complimentary cakes for birthdays & anniversaries for guests, etc.- Providing personalised Concierge services-Basic Food & Beverage waitressing dutiesFebruary 2014 - April 2014 - Concierge (1077 rooms)- Carrying out Concierge duties such as monitoring, requesting for arrival and departure transfers, assisting guests with restaurant recommendations & reservations, flight enquiries & check-in procedures, receiving packages from external guests for internal guests, providing suggestions for tour packages, handling postage services, making lost & found reports, car park and season parking enquiries, etc.- Utilizing OPERA functions such as Telephone Directory to its full extent- Assisting in Bell Operations such as monitoring HotSOS for luggage assistance requests, storing and retrieving luggage.April 2014 - Current: Reception/Front Desk (1077 rooms)- Carrying out basic Front Desk operations such as check-in & out, using OPERA functions, registration of guests, cashier functions such as currency exchange, cash advance for flight crew, etc.- On a daily basis, I speak English, Malay (to Indonesian guests who are unable to speak English) and Japanese (basic capability) to Japanese guests who are unable to speak English.
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Undergraduate Scholar - Management Trainee
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Aug 2011 - Oct 2013
Scholarship program between Singapore Institute of Technology and Overseas Union Enterprise.
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Sales Associate
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Apr 2012 - Sep 2013
Lomography Gallery Store Singapore was part of the Lomographic Society based in Vienna, Austria, which began in 1990. As a Sales Associate, I educated customers with our products (experimental film cameras), organized and conduct weekly workshops, assisted in hosting occasional sales openings and gatherings, managed marketing-related posts on social media. I used to host workshops externally (such as at Nanyang Polytechnic and the National Library Board). I also occasionally write post-workshop articles on lomography.com.
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Intern
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Mar 2010 - Aug 2010
1) Housekeeping Department (1 month): Cleaning and preparation of rooms, worked individually or with a partner.2) Food & Beverage Department (4 months) - Kitchen: Assist chefs to prepare food and ingredients, replenishing of stock, stewarding duties.- Restaurant: basic food & beverage tasks: clearing of tables, preparing table settings, attending to guest’s enquiries and favors. Able to speak and comprehend simple Finnish. 1) Housekeeping Department (1 month): Cleaning and preparation of rooms, worked individually or with a partner.2) Food & Beverage Department (4 months) - Kitchen: Assist chefs to prepare food and ingredients, replenishing of stock, stewarding duties.- Restaurant: basic food & beverage tasks: clearing of tables, preparing table settings, attending to guest’s enquiries and favors. Able to speak and comprehend simple Finnish.
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Education
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2011 - 2013
University of Nevada-Las Vegas
Bachelor of Science (B.Sc.), Hotel Administration -
2008 - 2011
Singapore Polytechnic
Diploma, Tourism and Resort Management
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