Partnership Assistant

• Mar 2023 - Present

Assistant Manager, Process Design & Assurance | Centre of Digital Experience

• Feb 2021 - Jul 2022

• Facilitate discussions between different teams to establish the ideal processes for BeU by Bank Islam • Create and maintain process maps for all business processes of BeU by Bank Islam • Develop and maintain Standard Operating Procedures (SOPs) for BeU by Bank Islam • Develop and maintain the FAQs for BeU by Bank Islam • Support the User Acceptance Testing (UAT) activities that utilize JIRA as defect tracking tool • Support vendor and contract management activities for BeU by Bank Islam Show less

Senior Business Process Analyst

• Jan 2019 - Jan 2021

• Provide transactional HR support (e.g. new joiner, benefits, mobility, exit) and maintain employee records in SAP HR• Prepare HR documents / letters / reports as requested through ServiceNow• Support the transition of the client's HR processes to Shared Services Centre• Develop in-depth understanding of the client’s HR business processes and how they interact with other business units• Develop process maps for the client's HR business processes• Develop and maintain Standard Operating Procedures (SOPs) as reference to perform transactional HR tasks• Act as the point of contact for the client group to seek advice on business processes and communicate concerns or changes in processes and policies• Assess educational needs of the operations team and provide training as necessary• Support adoption and migration of data to the main ERP• Support the Service Rehearsal Testing (SRT) and Go-Live activities• Propose and collaborate with cross-functional teams in executing process improvement projects Show less

Business Process Analyst

• Oct 2017 - Jan 2019

HR Trainee

• Nov 2016 - Sep 2017

• Determine job requirements based on job descriptions • Select resumes that match the job requirements • Cold-call matched applicants (initial screening process to fill in gaps in resume) • Arrange interview for shortlisted applicants • Prepare necessary documents for new joiners' onboarding • Maintain employees' personal records • Process claims submitted by employees • Keep and maintain attendance and leave records • Determine job requirements based on job descriptions • Select resumes that match the job requirements • Cold-call matched applicants (initial screening process to fill in gaps in resume) • Arrange interview for shortlisted applicants • Prepare necessary documents for new joiners' onboarding • Maintain employees' personal records • Process claims submitted by employees • Keep and maintain attendance and leave records