Experience

AmpliFund

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sales Development Representative

  • Jul 2022 - Present



Budget Dumpster

• United States
• Consumer Services
• 1 - 100 Employee

• Premier Account Executive

  • Nov 2020 - Jul 2022

• Enterprise Sales Support

  • Aug 2019 - Nov 2020

  • Responsible for supporting all Key Account Managers,• Built and maintained strong business relationships with new and current accounts• Developed, built, and nurtured long-term relationships with key management within the client’s organizations• Properly analyzed client’s needs to provide the best options for their projects• Successfully developed and maintained strong business relationships with vendors to ensure a mutual beneficial partnership• Resolved issues in a timely manner to increase retention of accounts and maintain customer satisfaction• Completed Administrative tasks in a timely manner to ensure Account Managers are able to focus on driving revenue growth• Maintained high level of communication over phone, emails, and texts with all clients.

• Customer Sales and Support Representative

  • May 2019 - Aug 2019

  •Communicate with our vendors via email and phone to resolve issues/questions.•Communicate with potential customers via email and online chat to answer questions and give quotes.•Communicate with our existing customer base via email and online chat that prefer this method of •communication rather than calling into our office.•Coordinating the scheduling of our equipment rental returns with our customer base along with our vendors via incoming calls and email.•Offer the necessary support to our sales team within our proprietary sales software.•Troubleshoot issues quickly and efficiently to provide outstanding support and solutions.•Navigate calls to the appropriate area.•Provide considerable knowledge of our equipment, pricing, and process to our customers.•Provide excellent customer service to all and the ability to listen effectively.



MoGi Group

• Ireland
• Computer Games
• 100 - 200 Employee

• Player support

  • Sep 2018 - Jan 2019

  • Resolved customer issues by conducting root cause analysis and following standard operating procedures. • Met service level agreement 100% of the time. • Triaged and escalated issues through the appropriate channels. • Improved process by developing effective and efficient solutions to avoid recurrence of customer issues. • Documented support experience and consistently contributed to knowledge articles. • Maintained a high level of integrity in handling sensitive information of customer in a large volume database.



Best Buy

• Retail
• 700 & Above Employee

• Merchandising Specialist

  • Sep 2017 - Aug 2018

  • Educated customers in finding the right product to fit their needs. • Supervised and trained new employees to cultivate a positive work environment and ensure new employees were prepared for their responsibilities. • Kept up to date with sale trends to help forecast product demands. • Supported sales by consistently exceeding district target margins for revenue with customer interactions and fulfilling orders. • Educated customers in finding the right product to fit their needs. • Supervised and trained new employees to cultivate a positive work environment and ensure new employees were prepared for their responsibilities. • Kept up to date with sale trends to help forecast product demands. • Supported sales by consistently exceeding district target margins for revenue with customer interactions and fulfilling orders.