Experience

TicketsNTrips Travel Private Limited

• India
• Travel Arrangements
• 1 - 100 Employee

• General Manager-Travel Operations. Customer Support and Training(IATA)

  • Jan 2017 - Present

  • Putting the foundation of a dynamic distribution and retailing system in the travel and tourism market with reasonable product differentiation. • Looking after three major verticals of the organization i.e. Travel operations, IATA Training and an NDC + artificial intelligence enabled meta-search. • Ensuring the ROI for the owners / investors adequately before the estimated dead line and scaling the organization at par with the competitors in the regional, national and international marketplaces of the industry. • Materializing the concept of this first ever and only IATA Training Centre in Bhubaneswar, after long assessments through the regional trade partners and ITDI. • Creating the awareness of the value of IATA-Training as a visiting faculty to several Travel and Tourism institutes of the region that helped to gather a huge crowd of students. • Handling the Travel & Tour business in the local market and an outsourced process from North America. Show less


10xRich Travel Technology Pvt. Ltd.
• Director Of Operations

  • Jan 2017 - Feb 2020


Voyzant Inc

• Canada
• Airlines and Aviation
• 1 - 100 Employee

• Director Of Operations, Reservations & Ticketing, Revenue Accounting, CS, Business Development

  • Apr 2015 - 2017

  o Grabbing the process from one of the biggest players in Indian travel Industry, bringing it up under Cheapest Online India Pvt. Ltd. In Bangalore and making Voyzant the Fastest Growing Air Consolidator of Canada. o Accepting Ctrip i.e. the biggest travel agency of China as the client of Voyzant and catering to the needs of the Chinese customers beneath all the hardships was not less than a miracle. o Grabbing the process from one of the biggest players in Indian travel Industry, bringing it up under Cheapest Online India Pvt. Ltd. In Bangalore and making Voyzant the Fastest Growing Air Consolidator of Canada. o Accepting Ctrip i.e. the biggest travel agency of China as the client of Voyzant and catering to the needs of the Chinese customers beneath all the hardships was not less than a miracle.



FCM Travel - TANZANIA - Skylink Travel & Tours Ltd

• Tanzania
• Leisure, Travel & Tourism
• 1 - 100 Employee

• General Manager

  • Sep 2014 - Apr 2015

  • Put up huge effort to have the first ever online retail travel booking site in the fraud prone region of the continent (apart from South Africa) through some innovative approach and process mapping. • Formulated the plan to have a complete TMS for an online booking site and dynamic tour packaging. • Put up huge effort to have the first ever online retail travel booking site in the fraud prone region of the continent (apart from South Africa) through some innovative approach and process mapping. • Formulated the plan to have a complete TMS for an online booking site and dynamic tour packaging.



Indian Eagle , Cheapest online inc. and Some start-up (Operations and Training) organi

• Training and operations head, Commercialization Director, Operation Director,FreelanceTravel Trainer

  • Jan 2013 - Aug 2014

  o Built a team of experts to handle reservation, Ticketing, Exchange, Refund etc. on multiple GDS’s. o Found the best of the Air ticket consolidator partners for the organization with far better deals. o Streamlined the pre-search, pre-booking and post-booking work flow of the travel process, framed the different departments with a rationalised task segregation of this Texas (USA) based enterprise. o Built a team of experts to handle reservation, Ticketing, Exchange, Refund etc. on multiple GDS’s. o Found the best of the Air ticket consolidator partners for the organization with far better deals. o Streamlined the pre-search, pre-booking and post-booking work flow of the travel process, framed the different departments with a rationalised task segregation of this Texas (USA) based enterprise.



Travix International B.V.

• Head of Operations (Customer support, Fulfilment and Sales)

  • Feb 2009 - Dec 2012

  • Started with the Vayama process of California USA but ended up with a club of travel companies like ‘Vayama, BudgetAir, Cheaptickets, Vliegwinkel, Flugladen’ under Travix – Netherlands. • Joined to lead the complete Vayama Process of 13 persons (including operations, Accounting and Training, except- IT) and was the biggest contributor in hiring and grooming of 500+ employees there. • Brought change in the management system, architecture of the booking site and operation procedure. • Kept the extra responsibility of Training and coaching of all the departments like- Fulfillment, Customer supports, Sales, Marketing, Accounting, Business development etc. • Reviewed business of each day, month, quarter and helped for better planning & budgetary control. Show less



Fareportal, CheapOair

• Shift Incharge -Operation Ticketing

  • Mar 2007 - Feb 2009

  1-Joined the organization as a Senior Ticketing Executive but within couple of months dominated the entire floor with my knowledge and expertise. 2-Was able to impress most of the persons in the operations, quality and accounting departments by clearing their miss conceptions related to reservation-ticketing, reissues, refunds and specifically on other fares related matters. 3-Before the completion of the probation became the first Shift-In-Charge surpassing the three team leaders present within the team. 4-Reconstructed the training document, specifically related to reissues and refunds. 5-Became the most dependable and efficient person in rectifying the errors done thru automation and manual ticketing. Show less



InterGlobe Technologies

• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Associate for United Airline -Chicago Rate desk

  • Jul 2006 - Mar 2007

  1-Worked for CHICAGO-Rate Desk of United Airlines. 2-Answering of all sorts of queries, of travel agents and of United Airline city & airport office agents and solving their fares and ticketing related problems. 3-Searching of information from APOLO – the CRS of United airlines and then processing the documents on other GDSs. 4-Manual Pricing and Verification of auto priced long and complicated Itineraries done through APOLO. 5-Pulling out the itineraries of PNRs from different GDSs (AMADEUS, WORLDSPAN,SABRE etc.) through LANYON and processing as per the need of the customers and putting back into the original place. 6-Attending the inbound calls from the Travel Agents coming under CHI-Rate Desk, authorizing actions thru endorsements. 7-Advising/guiding them for better customer service through most applicable air fares, surcharges and taxes. Show less



Reservation Data Maintenance India Private Limited

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Interline proration expert

  • 2001 - 2005

  1-Handling of Interline Invoices & Correspondences 2-Prorating of own and other Airline documents at correct applicable fare in accordance with governing Multilateral Prorate Agreements, Special Prorate Agreements, Zonal Agreements in order to charge/pay the correct amount from/to other airlines. 3-Prorating of FIM documents 4-Handling Prorate exceptions related to Sales & Flown 5-Handling various types of sales reporting e.g. counter sales, Stock holding, BSP & ARC etc. 6-Fare Audit & ADM/ACM Issuance 7-Auditing of taxes for sales documents 8-Resolving fare construction related issues of co-workers. RDM, – one of the pioneers of Travel BPOs to India, is a joint venture of “Lufthansa commercial Holdings” and “Bird Travels (I) Ltd” handling various projects related to Airline Revenue Accounting. Show less



Crown Travels (I) Ltd.

• Senior Supervisor and office in charge

  • Dec 2000 - Jun 2001

  1-Acted as the In charge of this office i.e. a branch of Aravali Tours-Jaipur, Rajstan. 2-Did Airline ticketing and other ground handling arrangements. 3-Handled Tours files and groups for Inbound Tour Operations. 1-Acted as the In charge of this office i.e. a branch of Aravali Tours-Jaipur, Rajstan. 2-Did Airline ticketing and other ground handling arrangements. 3-Handled Tours files and groups for Inbound Tour Operations.



Cox & Kings (I) Ltd.

• Travel and Tourism Management Trainee

  • Oct 2000 - Dec 2000

  1-Became a Tour Management Trainee in the Inbound Tours- US Division 2-Got the practical learning of Airline ticketing and other Travel related arrangements 3-Handled Tours files & groups for Inbound Tour Operation 1-Became a Tour Management Trainee in the Inbound Tours- US Division 2-Got the practical learning of Airline ticketing and other Travel related arrangements 3-Handled Tours files & groups for Inbound Tour Operation