Experience

Sysnet Telematica

• Italy
• Computer Networking
• 1 - 100 Employee

• Finance and Customer Service Assistant

  • Mar 2011 - Present

  Taking care of customers' sales orders (from receiving to shipping and invoicing) and suppliers (Italy and abroad). Planning and placing orders for production. Stock control and warehouses management. Daily contacts with customers and suppliers. Taking care of customers' sales orders (from receiving to shipping and invoicing) and suppliers (Italy and abroad). Planning and placing orders for production. Stock control and warehouses management. Daily contacts with customers and suppliers.



ORIEME ITALIA SPA

• Customer Service Coordinator

  • Feb 2010 - Jan 2011

  Temporary job aiming to improve efficiency in sales department. Temporary job aiming to improve efficiency in sales department.



Rockwell Automation

• United States
• Automation Machinery Manufacturing
• 700 & Above Employee

• Customer Care Supervisor

  • 2001 - Apr 2009

  Managed a team of 12 people working with customers placed in Italy and abroad. My group won an award as best and most productive group among the European customer service teams in 2006. Cooperation with Supply Chain Management in Holland to improve service to local customers. Cooperation with business analysts and software experts to replace the operation system (from PRMS / Comet to PeopleSoft). Managed a team of 12 people working with customers placed in Italy and abroad. My group won an award as best and most productive group among the European customer service teams in 2006. Cooperation with Supply Chain Management in Holland to improve service to local customers. Cooperation with business analysts and software experts to replace the operation system (from PRMS / Comet to PeopleSoft).

• Supervisor Order Management / Logistics

  • 1994 - 2000

  Leading a group of 6 people handling customers orders, suppliers, CM and PM databases, pre and post-sales activities. Working in strict cooperation with Logistics Director to improve processes with KPI implementation and performance measurement. Leading a group of 6 people handling customers orders, suppliers, CM and PM databases, pre and post-sales activities. Working in strict cooperation with Logistics Director to improve processes with KPI implementation and performance measurement.



Allen-Bradley

• United States
• Automation Machinery Manufacturing
• 1 - 100 Employee

• Order Entry Agent

  • Feb 1988 - 1993

  Customers orders entry. Warehouse handling (delivery notes and loading / unloading warehouse tags). Invoicing. Orders to suppliers and manufactures to re-establish stock levels. CM and PM maintenance. Reports on orders and sales per products types for Managing Director. Daily phone contacts with customers in Italy and abroad and phone contacts with international suppliers. Customers orders entry. Warehouse handling (delivery notes and loading / unloading warehouse tags). Invoicing. Orders to suppliers and manufactures to re-establish stock levels. CM and PM maintenance. Reports on orders and sales per products types for Managing Director. Daily phone contacts with customers in Italy and abroad and phone contacts with international suppliers.



Accuray

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Import - Export Agent

  • Jan 1983 - Jan 1988

  I managed a small warehouse for spare parts. Import-export operations. Delivery notes and invoicing. Often travelling to Brussels to be updated with general common European rules of the company for the handling of the daily activities. I managed a small warehouse for spare parts. Import-export operations. Delivery notes and invoicing. Often travelling to Brussels to be updated with general common European rules of the company for the handling of the daily activities.



Caravans International

• Italy
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Commercial agent and General Manager Assistant

  • Jan 1982 - Jan 1983

  Contacts with distributors in Italy and sales reporting for General Manager. Contacts with distributors in Italy and sales reporting for General Manager.


Worthington
• United States
• Food Production
• 1 - 100 Employee
• Secretary to Commercial Manager

  • Nov 1980 - Dec 1981